Located in Lincoln, Nebraska, LES is customer-owned and is one of the nation’s leading utility companies. We are recognized for low costs, unmatched reliability, financial stability, cutting-edge innovation, environmental stewardship, and community engagement. We pride ourselves on delivering exceptional customer service while fostering a culture that celebrates passion, talent, and high standards. If you're not just looking for a job but a fulfilling career in a workplace that values excellence, the environment, and the community we call home, LES might just be the perfect fit for you. Join us and power a brighter future!
- LES is interested in every qualified candidate who is eligible to work in the United States.
- LES is unable to sponsor employment-based immigrant or non-immigrant visas.
- This is not a remote position and requires residency within a reasonable commuting distance to LES in Lincoln, Nebraska.
Field and Meter Services Manager
$123,444.00 - $154,305.00
Employment Classification
As the Field and Meter Services Manager at LES, you'll lead a dedicated team responsible for delivering the reliable field services and metering operations that keep our customers connected and our electric system running efficiently. In this key leadership role, you'll provide strategic direction for daily field operations, oversee high-volume scheduling for utility locates and customer service installations, and ensure compliance with State One-Call laws. You'll also help shape the future of our utility by evaluating emerging meter technologies and identifying opportunities to improve operations across the organization. If you're a collaborative leader who is passionate about safety, operational excellence, innovation, and delivering an outstanding customer experience, this is your opportunity to make a lasting impact on the community we serve!
ESSENTIAL DUTIES AND COMPETENCIES
Responsible for providing leadership, expertise, and strategic planning for the Field and Meter Services Department. Specific responsibilities include managing high volume scheduling for the LES One-Call responsibilities on a daily basis in compliance with State One-Call Laws and for customer service installations. Additionally, this position maintains an awareness of emerging meter technologies and how said technologies benefit or interact with other functions throughout the company. Ensures that all work is done in a safe and efficient manner while focusing on the customer experience and integrity of metering data. Consistent and reliable attendance is an essential function of this position.
- Provides strategic leadership to department management and oversees the effective supervision of staff to include prioritizing and assigning work, conducting performance evaluations, monitoring employee performance, ensuring staff members are trained and cross trained, resolving conflicts, and making hiring, termination and disciplinary recommendations.
- Recommends, develops, implements, and communicates policies, programs, and processes for area of assignment and interprets them in a manner that is fair and consistent with the document’s intent.
- Develops, monitors and analyzes department operational and capital budgets, expenses, and budget variances to identify trends, control costs, etc. in order to recommend needed resources, account for current and future regulatory requirements and risk mitigation. Makes decisions based on the limits of approved budgets and policies.
- Coordinates with divisions and departments, electrical contractors, city inspectors, and customers concerning metering requirements, meter installations, and service removals.
- Provides strategic oversight of Nebraska 811 requirements and develops plans to adjust operations to meet the changing requirements.
- Investigates and manages damage claims associated with the work of the department to provide recommendations for payment.
Accountability - Holds self and others responsible for goals, outcomes, deadlines, and objectives and follows through on commitments. Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development.
Conflict Resolution - Builds consensus across individuals with different viewpoints; helps people find common goals and interests; finds mutually agreeable solutions to problems; addresses conflicts so they do not escalate into more major problems.
Customer Focus - Putting customers, both internal and external, at the center of business decisions in order to identify and respond to current and future customer needs. Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
Decision-Making - Moves quickly to make good decisions and commit to a clear course of action; comfortable making sound decisions based on partial information; willing to take appropriate risks in order to maintain momentum; shows a strong bias toward action.
Leading/Facilitating Teams - Helps team develop a vision, objectives, and goals consistent with the organization’s mission while encouraging personal ownership, anticipating and resolving conflicts, and fostering an environment where team members are motivated to do their best work.
OTHER SKILLS AND ABILITIES REQUIRED
Understanding of applicable Federal, State, and local laws, rules, regulations, and codes.
REQUIRED EDUCATION and/or EXPERIENCE
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
LES BENEFITS - Click the link below to explore the outstanding benefits available to LES employees!
Benefit Highlights Non-Union
EEO Minorities/Women/Disabled/Veterans
