Top 2348 Customer experience manager Jobs in Lincoln, Ri

Quality Manager
Hope Global —Cumberland, RI
- $89,555.04 - $95,378.11 a year
- Full-time
- Background check
- Engineering
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Digital Account Manager
Macari Brands, Inc. —Cumberland, RI
- $95,000 - $105,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
Quick Apply
12d
Strategic Partnerships and Communications Lead
Tokio Marine HCC —Warwick, RI
- $74,600 - $93,300 a year
- Full-time
- Hybrid work
- Background check
- Marketing
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Manager, Learning Experience, Design & Development
FM —Norwood, MA
- $138,000 - $198,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- 401(k)
- Tuition reimbursement
Mgr-Customer Operations
Rhode Island Energy —Cumberland, RI
- Part-time
- Microsoft Excel
- 6 years
- Bachelor's degree
Manager Client Implementation
Blue Cross and Blue Shield of RI Careers —Providence, RI
- $102,300 - $163,700 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Loan repayment program
- Dental insurance
7d
Business Operations Manager
Nautilus Defense —Pawtucket, RI
- $80,000 - $110,000 a year
- Full-time
- Office
- 3 years
- Recruiting
Customer Service Manager
Stop & Shop —North Attleboro, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Enterprise Customer Success Manager
MSC Industrial Supply Co. —Providence, RI
- $62,416 - $98,082 a year
- Full-time
- Up to 50% travel
- Ability to lift 50 pounds
- Analysis skills
- Paid holidays
- Health insurance
Regional Merchandise Presentation Manager- New England
KOHLS —East Walpole, MA
- $117,800 - $199,100 a year
- Full-time
- Sales
- Merchandising
- Mid-level
- Disability insurance
- Dental insurance
Sr. Manager - Clinical Change Adoption & Readiness
CVS Health —Woonsocket, RI
- $67,900 - $182,549 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
2026-27 RI Student Services Manager of Culture
Achievement First (Non-Teaching) —Providence, RI
- $59,901 - $78,157 a year
- Full-time
- Customer service
- Mid-level
- Administrative experience
- 403(b) matching
- Health insurance
Quick Apply
Manager Travel Operations
Staples, Inc. —Framingham, MA
- $96,000 - $138,000 a year
- Background check
- Microsoft Excel
- 5 years
- Store discount
- Paid holidays
11d
Community Manager
Jones Street Residential —N Attleboro, MA
- $80,000 - $85,000 a year
- Mid-level
- Residential
- Bachelor's degree
Quick Apply
Senior Project Manager
Nautilus Defense —Pawtucket, RI
- $120,000 - $180,000 a year
- Full-time
- Engineering
- 3 years
- Organizational skills
8d
Product Manager
Therapy Brands Thrive, LLC —Barrington, RI
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Machine learning
Quick Apply
2d
Product Manager
Fidelity Investments —Smithfield, RI
- $89,000 - $180,000 a year
- Full-time
- 6 years
- Research
- Bachelor's degree
- Loan repayment program
- Health insurance
Program Manager
Thermo Fisher Scientific —Plainville, MA
- $95,900 - $148,825 a year
- Full-time
- Customer service
- Office
- Analysis skills
- Commuter assistance
- Paid parental leave
Enrollment Lead- Aetna Employer Portal
CVS Health —Providence, RI
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
10d
Whole Blood Contact Center Manager
Rhode Island Blood Center —Providence, RI
- $86,000 a year
- Weekends as needed
- Sales
- Marketing
- 5 years

I want to receive the latest job alert for customer experience manager in lincoln, ri

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near lincoln, ri

Operations Manager jobs in Framingham, MA

Customer Success Manager jobs in Providence, RI

Implementation Specialist jobs in Providence, RI

Shift Leader jobs in Providence, RI

Senior Project Manager jobs in Pawtucket, RI

Quality Manager jobs in Cumberland, RI

Call Center Manager jobs in Providence, RI

Retail Store Manager jobs in Syracuse, NY

Airport Operations jobs in Phoenix, AZ

Operations Manager jobs in Lafayette, IN

Operations Manager jobs in Arizona

Operations Manager jobs in Phoenix, AZ

Operations Manager jobs in Brooklyn, NY

Office Manager jobs in Orange County, CA

Customer Success Manager jobs in Florida

Customer Success Manager jobs in Indiana

Customer Success Manager jobs in Mesa, AZ

Remote Customer Service jobs in Tucson, AZ

Customer Success Manager jobs in Chicago, IL

Customer Success Manager jobs in Dallas, TX

Quality Manager

Hope Global -
Cumberland, RI

Quick Apply

Job Details

Full-time
$89,555.04 - $95,378.11 a year
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Statistics
Customer communication
Defect resolution root cause analysis
Accreditation standards (regulatory compliance area)
Preventive action implementation
Statistical Process Control
Corrective and preventive actions (CAPA)
Trend analysis
Supplier audits
Manufacturing facility experience
Statistical analysis
Bachelor's degree
Attention to detail
Leading team collaboration initiatives
Quality assurance experience within automotive industry
PPAP
Manufacturing company experience
Negotiation
Audit support
Failure analysis

Full Job Description

Overview

The Quality Manager is responsible for leading all aspects of the Quality Management System to ensure compliance with customer requirements, IATF 16949 standards, regulatory requirements, and company quality objectives. This position oversees customer quality, supplier quality, quality systems, and quality engineering activities while driving continuous improvement, customer satisfaction, and operational excellence.

The Quality Manager serves as the quality leader for the facility and works closely with Operations, Engineering, Supply Chain, and Commercial teams to improve performance, reduce the Cost of Quality, and strengthen customer relationships.

This position offers growth potential toward broader regional or corporate quality leadership responsibilities for the right candidate.

KEY DUTIES AND RESPONSIBILITIES

Quality Leadership

Lead all plant quality functions, including Quality Engineers, Quality Technicians, Quality Systems, Customer Quality, Supplier Quality, and laboratory activities.
Establish quality objectives aligned with business goals and customer requirements.
Foster a culture of accountability, prevention, and continuous improvement throughout the organization.
Provide leadership, coaching, and professional development to quality personnel.

Quality Management System

Maintain and improve the Quality Management System in compliance with IATF 16949, ISO 14001, customer-specific requirements, and internal standards.
Manage quality manuals, procedures, work instructions, control plans, PFMEAs, and related documentation.
Coordinate internal audits, management reviews, certification audits, and customer audits.
Ensure timely resolution of audit findings and implementation of corrective and preventive actions.

Customer Quality

Serve as the primary quality contact for customers.
Lead customer complaint investigations and 8D corrective actions.
Support customer launches, PPAP submissions, IMDS requirements, and ongoing customer performance initiatives.
Monitor customer scorecards, PPM performance, warranty issues, and customer satisfaction metrics.

Supplier Quality

Partner with Supply Chain to improve supplier quality performance.
Lead supplier corrective actions, supplier audits, and supplier development activities.
Monitor and drive improvement in supplier quality metrics and incoming material performance.

Operational Quality

Develop, maintain, and improve quality standards for manufacturing processes and products.
Lead root cause analysis and corrective action activities utilizing structured problem-solving methodologies.
Monitor scrap, yield, rework, internal PPM, external PPM, and Cost of Quality metrics.
Work closely with Operations and Engineering to improve process capability and product reliability.

Continuous Improvement

Lead quality improvement initiatives that reduce waste, variation, defects, and customer complaints.
Use statistical analysis and data-driven decision making to identify opportunities and measure results.
Support lean manufacturing and operational excellence initiatives.

Business Leadership

Prepare and communicate quality performance reports to senior leadership.
Establish annual quality objectives and improvement plans.
Support strategic initiatives and growth opportunities across the organization.
Participate in cross-functional leadership activities and business reviews.

REQUIRED QUALIFICATIONS

Education

Bachelor’s degree in engineering, Quality, Manufacturing, or a related technical discipline.
ASQ certifications (CQE, CMQ/OE, or equivalent) preferred.

Experience

Minimum 8-10 years of progressive quality experience within automotive manufacturing or similarly demanding manufacturing industries.
Minimum 3-5 years of quality leadership experience.
Demonstrated experience leading customer quality, supplier quality, and quality systems activities.
Experience supporting OEM, Tier 1, or equivalent customer environments preferred.
Experience leading IATF 16949 certification activities and customer audits.

Technical Skills

Strong working knowledge of:

IATF 16949
APQP
PPAP
FMEA
SPC
MSA
Control Plans
Root Cause Analysis
Corrective and Preventive Action Systems (CAPA)
Statistical Analysis and Data Trending

LEADERSHIP COMPETENCIES

The successful candidate will demonstrate:

Strong leadership presence.
Excellent communication skills with customers and internal teams.
Ability to influence cross-functional teams without direct authority.
Strategic thinking and business acumen.
Strong problem-solving skills.
Sense of urgency and accountability.
Ability to develop future leaders and build organizational capability.

KEY PERFORMANCE INDICATORS

Customer PPM
Internal PPM
Cost of Quality (% of Sales)
Customer Complaints
Supplier Quality Performance
Audit Performance
Corrective Action Closure
Customer Scorecard Ratings
Scrap and Yield Performance
Continuous Improvement Results

SUCCESS PROFILE

The ideal candidate is not simply a Quality Manager who maintains existing systems. We are seeking a high-potential leader capable of strengthening quality performance, improving customer satisfaction, driving operational excellence, and ultimately growing into broader corporate quality leadership responsibilities.

Pay: $89,555.04 - $95,378.11 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in lincoln, ri

Quality Manager

Digital Account Manager

Strategic Partnerships and Communications Lead

Manager, Learning Experience, Design & Development

Mgr-Customer Operations

Manager Client Implementation

Business Operations Manager

Customer Service Manager

Enterprise Customer Success Manager

Regional Merchandise Presentation Manager- New England

Sr. Manager - Clinical Change Adoption & Readiness

2026-27 RI Student Services Manager of Culture

Manager Travel Operations

Community Manager

Senior Project Manager

Product Manager

Product Manager

Program Manager

Enrollment Lead- Aetna Employer Portal

Whole Blood Contact Center Manager

I want to receive the latest job alert for customer experience manager in lincoln, ri

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected