The Information Technology Technical Services Manager leads IT Technical Services team members with computer operations, network, PC and communication support in accordance with the Company's goals and objectives; and manages technical services team members and establishes clear expectations to provide superior support and service to all users. In addition, this position fosters and maintains working relationships with Company management team members and IT vendors; promotes the growth and development of team members; assists with developing and monitoring department budget and strategic plan; leads and participates in multi-department special projects and task forces; participates in personal and leadership development opportunities and demonstrates leadership and professionalism.
Essential Job Functions
1. Evaluates, recommends, creates, implements and oversees the hardware, software, network and communications solutions. Accurately estimates necessary system and manpower resources and preliminary cost projections. Evaluates, selects, negotiates, and manages external resources for hardware, software, network and communications solutions.
2. Oversees and manages team of help desk and communication specialists, network technicians, and network administrator by scheduling and assigning work for team members and monitoring day-to-day activities of team members. Holds team members accountable to Duncan Aviation approved policies and procedures. Serves as liaison between users and team members. Fosters a culture that promotes exceptional customer service to users.
3. Promotes growth and development of assigned team members to promote team cohesiveness and trust by monitoring and evaluating team members' performance in a professional, positive, accurate and timely manner. Leads in the selection, hiring, and staffing of team members. Recommends training needs and programs and identifies and recommends technical and non-technical training opportunities for team members. Participates in personal and leadership development opportunities and demonstrates leadership and professionalism.
4. Establishes standards for hardware, software and networking and monitors compliance with standards. Leads periodic review and analysis of existing procedures.
5. Assists with creating, monitoring and reviewing the Information Technology annual budget. Monitors and evaluates computer application and programming costs and seeks efficiency gains and process improvements. Assists with creating and reviewing department's annual strategic plan.
6. Performs other duties as assigned by management.
Job Specific Requirements
- Licenses/Certificates: Must have a valid Driver's License and an acceptable driving record
- Attendance: Regularly scheduled attendance required
- Physical: Reads small print; repetitive motion; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching and sitting
- Environmental: N/A
Education and Experience
- Associates degree in Information Systems or related field or equivalent required
- Minimum five years networking operations experience required
- Proficiency with a variety of PC Hardware required
- Three years previous leadership or supervisory experience required
Available Benefits
- Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
- Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
- Plan for your medical needs with a Health Savings Account (employer and employee contributions).
- Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
- Participate in Duncan Aviation’s Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments
- Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.
Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled
Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled
