Note: All information provided on the resume and application will be thoroughly and diligently verified as part of the hiring process.
JOB TITLE: Housekeeper Manager
REPORTS TO: General Manager
JOB SUMMARY
We are seeking a highly motivated Housekeeping Manager to lead and direct an outside housekeeping service provider and a group of housemen to ensure the highest level of cleanliness is maintained in accordance with Wyndham Garden Hotel standards. Candidate must have good communication skills both verbally and written as well as a successful track record for fostering a cohesive team environment through hands on training and development of all housekeeping personnel. As the Housekeeping Manager, you must institute a comprehensive outline of tasks and procedures to ensure all areas of the hotel are maintained in mint condition by performing the duties personally or through subordinate supervisors.
REQUIRMENTS
· Candidate must have at least two years of management experience in a three and/or four-star caliber property with two years’ experience in housekeeping
· Ability to work a flexible schedule, including weekends and holidays
ESSENTIAL DUTIES & RESPONSIBILITIES
· Assign tasks, establish standards and procedures for all housekeeping personnel
· Ensure proper training of all housekeeping personnel through hands-on development of all team members
· Plan work schedule in accordance with hotel occupancy, duties and assign special projects as needed to ensure a clean, orderly and attractive environment is maintained at all times
· Inspects and evaluates physical condition of all guest rooms, back of house and public areas daily
· Report to management and chief engineer existing conditions and recommendations for areas requiring attention such as painting, repairs, equipment in disrepair and any other property related upkeep
· Conduct a regular inventory of all supplies and equipment
· Keep abreast of newly improved cleaning methods and instruments in relation to brand standards
· Ensure proper training of all guest service team members, observe performance is to Wyndham hotel standards and in line with set hotel policies
· Ensure all assigned duties are completed accordingly
· Work closely with all departments to communicate and coordinate delivery of excellent guest experience
· Ensure the proper handling and tracking of all guest parcels, mail and messages
· Maintain key control for guest and staff at all times as well as a log of out of order guest rooms
· Monitor members of the housekeeping team and follow up to ensure that all guest requests are met promptly and efficiently
· Patrol public areas of the hotel, guest corridors and guest rooms, investigate disturbances and address potential issues when they arise
· Respond to all guest requests, issues, complaints and/or accidents presented in housekeeping in an attentive, courteous and professional manner. Follow up to ensure guest satisfaction and document all information accordingly
· Assist with the ongoing development of all guest service agents and their morale through leadership and hands-on management
· Operate all aspects of the PMS with proficiency and ensure the ongoing training and development of all managers and/or supervisors
· Oversee room discrepancy reports and monitor closely room inventory to ensure accuracy of room status
· Operate radios efficiently and professionally in communication with all departments and ensure proper radio etiquette is utilized at all times
· Ensure that all housekeeping team members as well as hotel team members are attentive, friendly, helpful and courteous to all guests, managers and other staff members
· Monitor all VIP guests and any special requests
SUPERVISORY RESPONSIBILITIES
· Maintain weekly schedule in line with occupancy hotel needs, plan daily work assignments and special projects
· Manage hotel guest issues and maintain a proper lost & found log
· Inspect and approve staff work performance
· Demonstrate leadership and training of all housekeeping personnel
· Communicate consistently with hotel departments and with all housekeeping personnel
· Monitor and meet housekeeping production goals
· Develop policies and train all housekeeping personnel accordingly
· Monitor budgetary goals and order cleaning materials accordingly
· Coach & Counsel accordingly all housekeeping personnel with GM guidance and communication
Housekeeping Management:
· Execute all tasks of a room attendant or houseman at any time if needed
· Oversee the daily operation of the housekeeping department, the room attendants and housemen
· Ensure all guest service team is trained in all housekeeping operations and procedures, including policies and procedures
· Ensure housemen are trained in all steps of service from warm welcome to fond farewell
· Ensure all staff is knowledgeable of hotel’s food & beverage venues
· Development of all departmental SOP’s and standards
· Hands on training and mentoring of all SOP’s and standards
· Ensure accurate and open lines of communication with all departments through company email
· Communicate effectively with all housekeeping team members through lineups, etc, other departments, and management to inform and coordinate solutions to issues that may arise and to ensure the property is running smoothly
· Ensure that all items on the daily checklist on all shifts are completed accurately
· Ensure room attendants are trained in the proper handling of lost and found items
· Maximize room revenue and occupancy at all times through close communication with the front office maintaining accurate room count
· Consistently strive to achieve only the best Trip Advisor team scores and ensure team incentives are met
· Weekly scheduling according to business demands and payroll preparation for all housekeeping personnel and housemen
· Solve scheduling conflicts and provide additional coverage for housekeeping personnel including scheduled days off due to unexpected circumstances, such as call outs, etc.
Personnel:
· Manage all human resource functions including the recruitment of all housekeeping personnel and housemen and their orientation, training, performance planning and evaluation as well as wages to maintain a qualified work force
· Develop incentive program for staff
· Administer personnel policies fairly and consistently
· Resolve employee grievances in a fair and timely manner
· Coach and counsel employees as needed and take further disciplinary action, if necessary under GM guidance
· Maintain a positive demeanor and encourage the same from everyone in the department
· Inspire your colleagues to take pride in their work and lead by example in everything you do
· Ensure that grooming and uniform standards are met (nametags worn, uniforms are cleaned and pressed, proper accessories are worn, etc.)
Safety & Security:
· Become certified as a Fire Safety Director by FDNY within 6 months
· Become knowledgeable on local health and safety codes and regulations that apply to hotel
· Recognizes and correct potential security and safety issues
Note: All information provided on the resume and application will be thoroughly and diligently verified as part of the hiring process.
Pay: $65,000.00 - $69,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
