Technical Support Specialist
Adaptive —New York, NY
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- QuickBooks
- Communication skills
- 401(k) matching
11h
Desktop Support Specialist
Cornerstone Research —New York, NY
- $61,200 - $78,500 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Windows
- Paid time off
- Parental leave
7h
Cash Management Client Support & Training Specialist
Flagstar Bank —New York, NY
- $18.74 - $33.02 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
7h
Level 2 Helpdesk Support Professional, Temp to Perm
JOINT INDUSTRY BOARD OF THE ELECTRICAL INDUSTRY —Flushing, NY
- From $44.70 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
12h
Field Services Specialist
NetCov —New York, NY
- $58,687.50 - $80,000.00 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
- Opportunities for advancement
Quick Apply
3h
Endpoint Services Specialist
NetCov —New York, NY
- $20 - $27 an hour
- Full-time
- Mid-level
- Office
- Continuous improvement
Quick Apply
3h

More jobs to discover

Find similar jobs that you might be interested in.

Helpdesk Support Analyst
Emmi Dessert USA —Kenilworth, NJ
Hands on with Antivirus tools, VPN Remote Access, LogMeIn, Freshdesk and other IT management tools. The role will be for a technical desktop support person,…
$90,000 a year
Quick Apply
Desktop Support Specialist
Computer Aid, Inc. —Newark, NJ
Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage…
$28 - $32 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
IT Support Specialist (Infrastructure Specialist 2)
State of Ohio - Medicaid —Columbus, OH
Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. This position will be tasked with troubleshooting…
$38.01 - $55.80 an hour
4d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support specialist in linden nj

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support specialist jobs near linden nj

Field Service Technician jobs in New York, NY

Client Services Specialist jobs in New York, NY

Helpdesk Support jobs in Flushing, NY

Service Technician jobs in New York, NY

Technical Support Specialist jobs in New York, NY

Desktop Support Technician jobs in New York, NY

Field Service Technician jobs in Metairie, LA

Field Service Technician jobs in New Jersey

Patient Service Representative Advocate jobs in Chicago, IL

Field Service Technician jobs in Caldwell, ID

Field Service Technician jobs in San Diego, CA

Passenger Service Agent jobs in O'hare International Airport, IL

Spee Dee Delivery Service jobs in Saint Cloud, MN

Field Producer jobs in New York, NY

Youth Services jobs in Dayton, OH

Child Life Specialist jobs in St. Louis, MO

Intake Specialist jobs in Philadelphia, PA

Client Service Associate jobs in Seattle, WA

Client Services Specialist jobs in Bethesda, MD

Client Services Specialist jobs in Fairfax, VA

Technical Support Specialist

Adaptive -
New York, NY

Apply Now

Job Details

Full-time
$70,000 - $90,000 a year
11 hours ago

Benefits

401(k) matching

Qualifications

QuickBooks Online
QuickBooks

Full Job Description

What we do

Adaptive is a vertical AI company of 50, building the agentic operating system for the $2 trillion U.S. construction industry. We work with over 1,000 customers, partner with over 50 accounting firms, and have raised $26m from Emergence, a16z, and other top funds.

Why join us?

Win a massive category that's up for grabs. Construction is among the least digitized industries left, and no AI king has been crowned. With our momentum, team, and backing, we are in position to be that company

Build a moat that compounds. We orchestrate multi-stakeholder workflows across an industry that today runs on paper, email, and phone calls. Every process we manage generates data no one else has. That data makes each new use case easier to expand to, while building a compounding moat

Work with the rare team that can pull this off. Winning here takes deep construction knowledge and deep AI fluency in the same room. That intersection is rare, and we have it with backgrounds across finance, technology, and construction

Serve the people building the world around you. Your favorite local café. The new house on the corner. The massive new skyscraper at Central Park South. All built by our customers: skilled, creative people who have spent their lives bringing neighborhoods to life

Role Summary

As a Technical Support Specialist at Adaptive, you’ll assist customers while also taking ownership of advanced technical investigations. In addition to real-time support, you’ll analyze logs, reproduce issues, diagnose integration failures, and determine whether problems stem from user workflows, data discrepancies, or product defects.

This role acts as a critical bridge between Support and Engineering and provides a defined path toward becoming a Technical Support Engineer.

Responsibilities

Handle customer support inquiries, including advanced technical issues requiring deeper analysis
Review logs, metadata, and internal dashboards to diagnose complex problems
Replicate customer-reported issues in sandbox environments
Troubleshoot integrations, with a strong emphasis on QuickBooks Online (QBO) sync behavior
Assess whether issues represent bugs, user errors, or workflow misunderstandings
Create clear, detailed escalation tickets for engineering with reproduction steps, logs, impact, and hypotheses
Manage multi-step investigations, ensuring timely follow-up with customers
Collaborate with engineering during escalations to provide context and added technical findings
Surface patterns and recurring issues to Product and Engineering
Produce detailed Help Center content focused on technical troubleshooting and integrations

Qualifications

2+ years technical support, tier-2 support, or SaaS troubleshooting experience
Required: Experience with QuickBooks Online
Strong debugging skills and comfort working with logs, data, and test environments
Excellent written communication for investigations and engineering escalations
Experience handling long-running technical cases
General understanding of construction industry financial processes (or aptitude for quick learning)
Familiarity with customer communication platforms like Intercom
Demonstrated ability to learn complex systems and processes quickly

What We Offer

Opportunity to take on high-impact technical work
Competitive cash compensation
Top-tier benefits and 401(k) match
Flexible, remote-friendly work environment

Compensation Range: $70K - $90K

Apply Now

Refine Your Search

technical support specialist jobs in linden nj

Technical Support Specialist

Desktop Support Specialist

Cash Management Client Support & Training Specialist

Level 2 Helpdesk Support Professional, Temp to Perm

Field Services Specialist

Endpoint Services Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technical support specialist in linden nj

Explore jobs in more locations

What we do

Why join us?

Role Summary

Responsibilities

Qualifications

What We Offer

Job Seeker Tools

Employer Tools

Browse

Stay Connected