South Shore Subaru, a proud member of the VIP Automotive Group of Long Island, is seeking a highly motivated and customer-focused Vehicle Exchange Manager to lead our vehicle exchange and customer retention efforts.
This position is ideal for an automotive professional with strong sales, customer service, and vehicle appraisal experience who enjoys building relationships, generating opportunities, and helping customers explore vehicle upgrade options while their vehicle is being serviced.
As the Vehicle Exchange Manager, you will play a critical role in customer retention, vehicle acquisition, trade appraisals, and helping guests transition into newer vehicles that better fit their needs.
VIP Automotive Group is one of Long Island's most successful automotive organizations, offering outstanding leadership, a customer-focused culture, professional development, and long-term career growth opportunities.
✅ Medical, Dental & Vision Insurance
✅ 401(k) Retirement Plan with Company Match
✅ Paid Time Off & Paid Holidays
✅ Employee Vehicle Purchase Program
✅ Employee Discounts on Parts & Service
✅ Paid Training & Career Development
✅ Employee Recognition Programs
✅ Growth & Advancement Opportunities
✅ Stable, Growing Organization
Serve as the primary liaison between service customers and the dealership
Discuss customer vehicle needs and present vehicle upgrade, trade-in, purchase, and lease options
Guide customers through the complete vehicle exchange process from initial consultation to delivery
Educate customers on available vehicle exchange opportunities and benefits
Follow up with customers after vehicle purchases and exchanges to ensure satisfaction
Appraise eligible customer vehicles and identify opportunities for acquisition
Work closely with the Used Car Department to identify inventory needs
Provide accurate market-based vehicle valuations utilizing current automotive market conditions
Assist with vehicle acquisition efforts to support dealership inventory objectives
Make outbound calls to generate appointments and vehicle exchange opportunities
Develop and maintain strong customer relationships
Produce and distribute a minimum of 10 customer packets daily
Introduce qualified customers to the sales team when appropriate
Build repeat and referral business through exceptional customer service
Track all customer activity and follow-up within VinSolutions CRM
Generate daily, weekly, and monthly performance reports
Maintain accurate records and customer communications
Report directly to dealership management
Manage all aspects of the Vehicle Exchange Department
We are looking for candidates with:
✔ Excellent Follow-Up Skills
✔ Top-Notch Customer Service Skills
✔ Ability to Appraise Vehicles in Today's Market
✔ Strong Organizational Skills
✔ Outstanding Communication Skills
✔ Ability to Build, Lead, and Manage Relationships
✔ Self-Motivation and a Strong Desire to Succeed
✔ Ability to Create and Maintain Long-Term Customer Relationships
✔ Strong Phone Skills and Appointment Setting Experience
✔ Professional Appearance and Positive Attitude
✔ Ability to Work Independently and Produce Results
✔ Strong Closing and Negotiation Skills
Valid Driver's License
Prior Automotive Sales Experience
Excellent Verbal and Written Communication Skills
Customer Service Experience
Ability to Multitask in a Fast-Paced Environment
Strong Computer Skills
Experience with VinSolutions CRM
Experience with CDK
Vehicle Appraisal Experience
Dealership Experience
Vehicle Exchange Experience
Bilingual Candidates Encouraged to Apply
If you have a passion for helping customers, building relationships, appraising vehicles, generating opportunities, and delivering an exceptional customer experience, we want to speak with you.
Join South Shore Subaru and the VIP Automotive Group family and discover why our employees build successful, long-term careers with us.
South Shore Subaru is an Equal Opportunity Employer.
