As a Driver Leader with Hirschbach, you are responsible for overseeing the daily operations of an assigned fleet of drivers. Your primary objectives are to maximize fleet productivity, equipment utilization, and driver retention. You will monitor driver performance, support safe and efficient operations, and ensure that all Hirschbach operators consistently deliver Best in Class service.
Key responsibilities include maintaining regular communication with drivers, resolving operational issues, coordinating freight movement, ensuring compliance with company policies, and proactively supporting drivers to promote job satisfaction and long-term success. Through effective planning, problem-solving, and relationship management, the Driver Leader plays a central role in the overall performance and customer service quality of Hirschbach’s fleet operations.
Key Responsibilities:
- Communicates with drivers by promptly answering phone calls, emails, and messages to ensure clear communication and reduce operator hold time.
- Sends preplans to drivers and secures load commitments in a timely manner.
- Completes loaded and empty calls accurately and efficiently.
- Tracks operator performance from dispatch through delivery to ensure consistent on-time service.
- Manages operator availability and updates PTAs accurately based on current scheduling needs.
- Optimizes performance of assigned drivers, including on-time pickup/delivery, Hours of Service (HOS) compliance, driver availability, and individual scheduling preferences.
- Builds and maintains professional, positive working relationships with Hirschbach operators and internal operations team members.
- Coaches drivers by identifying performance improvement opportunities and providing guidance and training to support their success.
- Collaborates with the Safety department to ensure drivers meet all compliance requirements and receive proper coaching to uphold company standards.
- Proactively identifies and resolves potential settlement or pay issues by working closely with Driver Payroll.
- Attends meetings related to driver operations and occasionally travels to terminal locations as needed.
- Manages driver availability to maximize fleet productivity.
- Performs other duties as assigned, including proactively supporting other departments to achieve organizational goals.
- During the first 6 months, oversee no more than 15 drivers to allow for training and development.
- Focus on mastering core leadership responsibilities, systems, and company standards.
Performance Metrics:
- Service (Rolling): Maintain 98.0%
- Turnover: Meet or exceed company turnover targets
- Safety: Maintain acceptable safety performance in accordance with company policy
Education and Experience:
- Demonstrates the ability to provide effective inbound and outbound call support.
- Demonstrates the ability to promptly answer phone calls and messages to ensure efficient communication.
- Displays a strong understanding of Hirschbach operations and the functions of the freight network.
- Shows initiative in learning about issues and processes affecting Hirschbach drivers, increasing proficiency in rapid and effective problem resolution.
- Understands which situations require escalation to Driver Leader II, III, or Senior and communicates professionally from the initial inquiry through final resolution.
- High school diploma or equivalent, accompanied by relevant professional experience.
- Bachelor’s degree in Transportation, Logistics, Supply Chain, Management or a related field is preferred.
- Ability to process information with a high level of accuracy and energy.
- Computer proficiency with the ability to navigate between multiple programs.
Schedule: Monday – Friday, 6am to 4pm MST. This role does have a 5th weekend rotation.
Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.
With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.
Equal Opportunity Statement
Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
