Top 13 Helpdesk specialist Jobs in Linthicum, Md

Help Desk Support Specialist
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.40 - $31.04 an hour
- Full-time
- Hybrid work
- Computer science
- Ability to lift 25 pounds
- Entry level
- Disability insurance
- Health insurance
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2d
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
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Help Desk Specialist
Chase Brexton Health Care —Baltimore, MD
- $22 - $28 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
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Help Desk Specialist
Finality LLC —Annapolis Junction, MD
- $40,000 - $48,000 a year
- Overnight shift
- US work authorization
- Military encouraged
- In-person
- Health insurance
- Dental insurance
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2d
Information Technology Support Specialist
General Dynamics Information Technology —Annapolis Junction, MD
- $34.74 - $47.00 an hour
- Mid-level
- Office
- 3 years
- 401(k) matching
3d
Helpdesk Support Specialist I
Na Ali'i Consulting & Sales, LLC. —Adelphi, MD
- $65,000 - $97,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
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4d
IT Specialist Helpdesk II
Bizzell Group —Hyattsville, MD
- Full-time
- Computer Science
- Mid-level
- Analysis skills
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Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
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Systems Specialist - Active TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $97,750 - $132,250 a year
- Holidays
- 5 years
- Travel
- Mentoring
- 401(k) matching
Systems Specialist - Active TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $97,750 - $132,250 a year
- Holidays
- 5 years
- Travel
- Mentoring
- 401(k) matching
Helpdesk Shift Supervisor (Annapolis Junction, MD)
Maximus —Annapolis Junction, MD
- $55,000 - $70,000 a year
- 7 years
- Travel
- Mentoring
- Paid holidays
- Disability insurance
Systems Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Fort Meade, MD
- $48.45 - $65.55 an hour
- Monday to Friday
- Mid-level
- 3 years
- Travel
- 401(k) matching

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Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner. Identify and troubleshoot technical issues.
$30 - $33 an hour
Quick Apply
Help Desk Support Specialist
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
This role serves as the frontline resource for all incoming technical support requests; ensuring employees receive timely, professional, and effective…
$20.40 - $31.04 an hour
Quick Apply
2d

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Handle service calls for hardware and software issues. Provide level of technical support, user training and troubleshooting for PC, hardware, software and all…

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Help Desk Support Specialist

Municipal Employees Credit Union of Baltimore, Inc. -
Baltimore, MD

Quick Apply

Job Details

Full-time
$20.40 - $31.04 an hour
2 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer science
Entry level

Full Job Description

Company Summary:

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary:

This role serves as the frontline resource for all incoming technical support requests; ensuring employees receive timely, professional, and effective assistance. This role is responsible for managing the full lifecycle of helpdesk tickets, from initial intake to resolution, while maintaining a strong customer-service focus. The specialist supports core IT operations by onboarding and off-boarding employees, imaging and configuring laptops and desktops, installing and updating end-user software, and troubleshooting a wide range of hardware and software issues.

Beyond day-to-day support, the Help Desk Support Specialist contributes to operational excellence by creating clear documentation and user-friendly instructional materials. The role also includes traveling to branch locations on a scheduled rotation to provide hands-on technical support and ensure consistent service across the organization. This position is essential to maintaining a reliable, secure, and efficient technology environment for all staff.

Work Location:

This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule.

Education

High School Diploma – Required
General Education Degree (GED) – in lieu of H.S. Diploma – Required

Experience:

1-2 years Customer Service - Required
Bachelor’s Degree in Computer Science, Information Systems related fields - Preferred
Experience providing technical support in a helpdesk setting, 0-2 years - Preferred
Knowledge of Windows operating systems including imaging, configuration, and deployment, 0-2 years - Preferred
Experience creating documentation, knowledge-based articles, or end-user instructions, 0-2 years - Preferred

Qualifications / Essential Functions:

1st point of contact for all helpdesk tickets
Employee account onboarding and off-boarding
Computer imaging, configuration, and deployment
Troubleshoot hardware and software issues
Install and patch end-user software
Create IT documentation and create end-user instructions
Travel to branch locations on a fixed rotation and as needed

Competencies Required:

Customer Service & Communication

Demonstrates a strong customer-service mindset, responding to user needs with patience, clarity, and professionalism.
Communicates technical information in a way that is easy for non-technical users to understand, both verbally and in writing.

Task Management & Prioritization

Manages multiple support requests simultaneously while maintaining accuracy and attention to detail.
Prioritizes tasks effectively based on urgency, impact, and established processes, ensuring timely resolution of issues.

Technical Troubleshooting & Problem-Solving

Applies analytical thinking to diagnose and resolve hardware, software, and system issues efficiently.
Uses structured troubleshooting methods to identify root causes and implement effective solutions. Documentation & Knowledge Sharing
Creates clear, user-friendly documentation, instructions, and knowledge-base articles that support consistent service delivery.
Contributes to continuous improvement by documenting solutions and sharing insights with the team. Professionalism & Reliability
Maintains a dependable, customer service-oriented presence and follows established procedures consistently.
Shows adaptability and a willingness to learn new technologies, tools, and processes.

Compensation:

Salary Range per hour, depending on experience and qualifications

$20.40 - $31.04

Benefits at MECU Credit Union

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
Tuition Assistance: Continue your education and professional development with our tuition assistance program.
Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
Parking Discounts: Enjoy discounted parking to make commuting easier.
Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

Physical Demands:

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel.

Must regularly lift and/or move files and equipment up to 25 pounds and occasionally lift/move up to 40 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks.

Quick Apply

Refine Your Search

helpdesk specialist jobs in linthicum, md

Help Desk Support Specialist

Helpdesk Support Specialist

Help Desk Specialist

Help Desk Specialist

Information Technology Support Specialist

Helpdesk Support Specialist I

IT Specialist Helpdesk II

Tier 1 Helpdesk Technician

Systems Specialist - Active TS/SCI w/Poly

Systems Specialist - Active TS/SCI w/Poly

Helpdesk Shift Supervisor (Annapolis Junction, MD)

Systems Specialist - TS/SCI w/Poly

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