The Store Counter Sales Professional is responsible for taking phone calls, greeting and providing wholesale service to wholesale customers. In addition, the store counter sales professional is responsible for maintaining store and dealer room appearance, security, safety and daily operational standards, as set by the manager. This position is also responsible for training less experienced personnel in store procedures and sales.
Job Duties:
Serve the customer
A store counter sales professional must serve our retail and wholesale customers to make APH the first call parts source. This means greeting customers within 30 seconds after entering the store and answering the phone within two rings to help them find what they need or to answer their questions. A counter sales professional knows key customer by name, asks the right questions, uses electronic/paper cataloging, is aware of current sales and sales targets, recommends current promotions/sales programs, suggests related sale items and advises possible upgrade options when appropriate. A store counter sales professional should assist customers with paint mixing, sales and questions (if applicable), machine shop sales (if applicable) and with any returns or warranty issues that arise. When a customer has a concern or complaint, a store counter sales professional should work to resolve the issue in a way that is in the best interests of the customer and the store. Most importantly, the store counter sales professional should go the extra mile to make sure our customers are excited to do business with Auto Value.
Follow procedures
When conducting sales transactions, a store counter sales professional must follow proper store policies and procedures. This includes proper cash handling and credit procedures, proper use of wholesale and employee pricing, legal sales tax application and proper return, and defect and warranty procedures.
Ensure accurate store inventory and proper store appearance
A store counter sales professional ensures the store inventory is accurate and store appearance impresses our customers. The store inventory is maintained by accurately receiving and checking in freight, accurately stocking shelves and racks, accurately pricing and maintaining the retail rear merchandise, monitoring the store for signs of inventory shrink, and in some cases, accurately conducting inventory cycle counts. A counter sales professional also completes overstock reports from the warehouse as requested. The inside and outside store appearance is maintained by completing the daily floor walk checklist (available on the APH intranet) and correcting any issues that are found.
Minimum Qualifications:
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Above average verbal and written communication skills.
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Strong organization skills and the ability to effectively communicate with employees at all levels of the company as well as customers, vendors and visitors.
- Minimum of two years of parts counter experience.
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Familiar with store operating procedures.
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Completion of APH training programs for Customer Service and Counter Sales Representatives.
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ASE Automobile Parts Specialist (P2) certified.
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Valid driver’s license and acceptable driving record.
