Top 3 Accounts receivable clerk Jobs in Lisbon Me

Customer Resolution Specialist
Geiger Brothers —Lewiston, ME
- Full-time
- Research
- Mid-level
- Office
- Tuition reimbursement
- 401(k) matching
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Customer Service Representative
Dead River Company —Brunswick, ME
- $18 - $26 an hour
- Overtime
- Office
- High school diploma or GED
- Children
- Paid training
- Paid holidays
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7d

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Customer Resolution Specialist
Geiger Brothers —Lewiston, ME
Receive claims calls from customers. Answering phone calls and communicating with customers via email. Industry certification at the CAS (Certified Advertising…
Quick Apply
Customer Service Representative
Dead River Company —Brunswick, ME
Courteously answer incoming telephone calls and assist walk-in customers. Perform computer related input and other clerical tasks relating to one or more of the…
$18 - $26 an hour
Quick Apply
7d

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Customer Resolution Specialist

Geiger Brothers -
Lewiston, ME

Quick Apply

Job Details

Full-time

Benefits

Tuition reimbursement
401(k) matching

Qualifications

Sales transaction processing

Full Job Description

Join the largest privately held promotional products company in the US.

Enjoy a competitive compensation package.
Full benefits package that includes Education Reimbursement and 401k (with match).
Click side bar links for more information about who we are and what we do.
Optional - Work remotely from home for added flexibility.

Job Summary

Process and resolve claims concerning customer dissatisfaction with products.

Essential Functions

Duties include but are not limited to:

Receive claims calls from customers.
Establish and maintain claims files.
Investigate claims requests and establish determination of responsibility for the problem.
Advise appropriate departments, sales partners, etc., of claims filed.
Enter and update related data into the computer system.
Undertake further research.
Prepare written correspondence.
Follow up with parties involved.
Discuss claims problems with outside suppliers or internal Geiger associates.
Collaborate with sales partners, customers, and others involved to determine responsibility.
Negotiate sharing of charge reduction where appropriate.
Negotiate discounts or reruns with vendors.
Follow through until the rerun ships or the credit is received.
Offer solutions and options to satisfy customers and maintain continued business relationships.
Request and/or prepare debit and credit memos.
Prepare revised or supplemental billings resulting from claims processing.
Prepare new orders for replacement goods.
Follow up for shipping information and processing of cost involved.
Recalculate sales and commission.
Perform routine clerical duties such as mailing returned items to suppliers for review.
Perform other related duties as assigned.

Education and Experience

Knowledge of product information and overall business knowledge including customer service, order processing, order expediting, sales service, accounts payable, accounts receivable, and profitability a must.
Two years of experience in customer relations and/or claims activities.
Competencies/Skills

Very strong in Communications, Negotiation and Math

Physical, Mental and Environmental Requirements

Physical Requirements:

Prolonged periods of sitting at a desk or computer
Typing and using a computer keyboard for extended periods.
Answering phone calls and communicating with customers via email.

Mental Requirements:

Ability to concentrate for extended periods of time paying close attention to detail.
Ability to handle multiple tasks simultaneously and manage time effectively.

Environmental Requirements:

Working indoors in a typical office environment
Use of standard office equipment such as computers, phones, and printers.
Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.

Certification Requirement

Industry certification at the CAS (Certified Advertising Specialist) level.

Supervisor Responsibilities:

None

Quick Apply

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