Top 18 It support tech Jobs in Litchfield, Mi

IT Support Tech
Hi-Lex Controls —Litchfield, MI
- Full-time
- Mid-level
- Office
- Analysis skills
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IT Help Desk Analyst / Field Technician
0001 - CORPORATE OFFICE - JOHNNY'S MARKETS —Marshall, MI
- $21 - $23 an hour
- Weekends as needed
- Hospitality
- 18 years or older
- Microsoft Access
- AD&D insurance
- Paid holidays
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13d
Computer Operator | Part Time | Jackson, MI (Onsite)
Henry Ford Health —Jackson, MI
- Part-time
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Prin Network Operations Center Analyst
Consumers Energy —Jackson, MI
- Weekends as needed
- Computer science
- 7 years
- Computer Science
- Paid parental leave
- Paid holidays
Geek Squad Agent (Retail Store)
Best Buy —Jackson, MI
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Traveling I.T Support Analyst
Chemtrade —United States
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance

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IT Support Tech
Hi-Lex Controls —Litchfield, MI
They communicate technical information effectively to both technical and non-technical users. Associate's degree or equivalent experience in Information…
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IT Help Desk Analyst / Field Technician
0001 - CORPORATE OFFICE - JOHNNY'S MARKETS —Marshall, MI
Experience working in a help desk, technical support, customer service, or IT operations environment preferred. Comfortable on ladders between 6 – 20 feet.
$21 - $23 an hour
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13d

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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IT Admin - Retail Stores / MSP
Talentstorm Recruiting —Powell, OH
Provided with company truck, company tools, company credit card. Troubleshoots retail systems and aids IT team in support and troubleshooting.
$25 - $32 an hour
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3d

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IT Support Tech

Hi-Lex Controls -
Litchfield, MI

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Network troubleshooting
Mobile device support
IT user and group management
Laptop (troubleshooting support)
Incident management software
Hardware maintenance
Printer (troubleshooting support)
Software installation
Productivity software support
Desktop (troubleshooting support)
Computer management
Desktop applications
Technical customer support for office equipment
Productivity software
Identity and access management (IAM) solutions
Desktop administration
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support
Office equipment system installation
Mobile devices
Identity & access management

Full Job Description

The Company

Founded in 1946, HI-LEX is a leading supplier of window regulators, door modules, power lift gate systems, and mechanical control cables primarily serving the automotive industry, but also the power sports, marine, construction equipment, and medical device sectors. Headquartered in Takarazuka, Japan (near Osaka), and listed on the Tokyo Stock Exchange (TSE), HI-LEX employs more than 12,000 associates across its global footprint.

In the Americas region, HI-LEX has grown steadily in the region, and now has ten (10) manufacturing facilities across the the United States, Mexico, and Brazil. In the U.S., HI-LEX operates under three divisions: HI-LEX America in Battle Creek, Michigan; HI-LEX Controls in Hudson, Litchfield, and Hazel Park, Michigan; and Daedong HI-LEX of America in Cusseta, Alabama. The company’s automotive center is in Rochester Hills, Michigan which consists of finance, sales, engineering, testing, and program management, and will serve as the location for the IT Support Technician.

Position Summary

An IT Support Technician, also known as a Help Desk Technician or Technical Support Specialist, is responsible for providing technical assistance and support to end-users within an organization. They play a crucial role in resolving hardware, software, and network issues to ensure smooth operations and user satisfaction.

Key Roles and Responsibilities

Embrace Hi-Lex Corporate Culture, promoting good Communication, Speed, and Customer Service.
Help Desk Support: IT Support Technicians respond to end-user requests for technical assistance through various channels, including phone, email, or in-person. They diagnose and troubleshoot hardware, software, and network problems, providing timely solutions and guidance.
Incident Management: They track and document all reported issues in a ticketing system, ensuring accurate and detailed records of incidents, resolutions, and user interactions. They prioritize and escalate tickets as necessary, following established service level agreements (SLAs).
Hardware and Software Setup: IT Support Technicians assist with the installation, configuration, and maintenance of computer hardware and software. They set up workstations, install operating systems and applications, and ensure proper functionality of devices such as printers, scanners, and peripherals.
System Maintenance and Updates: IT Support Technicians perform routine maintenance tasks, including applying software updates and patches, performing system backups, and monitoring system health. They ensure that systems are up to date and secure.
Training and Documentation: They create and update user guides, knowledge base articles, and troubleshooting documentation to empower users to resolve common issues independently. They may also conduct training sessions to educate users on best practices, new technologies, and software applications.
Remote Support: IT Support Technicians may provide remote assistance to end-users, using remote desktop tools or other remote support software. They troubleshoot issues remotely, provide instructions, and guide users through problem-solving steps.
Collaboration and Communication: They collaborate with other IT team members, such as network administrators, system administrators, and developers, to resolve complex issues and implement solutions. They communicate technical information effectively to both technical and non-technical users.
Maintains various operational logs and documents.
Able to effectively communicate with internal and external customers.
Performs other duties as necessary and/or assigned.

Education

Associate's degree or equivalent experience in Information Technology or a related field

Functional Experience

Strong knowledge of computer hardware, software, and operating systems (e.g., Windows, macOS, Linux)
Familiarity with network concepts, protocols, and troubleshooting
Excellent problem-solving and analytical skills
Strong customer service and communication skills
Ability to work well in a team environment and under pressure
Attention to detail and strong organizational skills
Ability to prioritize and manage multiple tasks effectively
Basic knowledge of Active Directory and user account management
Familiarity with remote support tools and ticketing systems

Physical Requirements

Use of video display terminal (VDT) for periods in excess of 30 minutes at a time.
Possible eye strain from extended periods of VDT viewing.
Office environment with noise from computer peripherals such as mainframe, disk drives and printers.
Factory environment with noise from manufacturing equipment. Exposure to dangerous equipment.
Possible serious injury due to carelessness around equipment.
Job requires standing, walking, climbing stairs and sitting.
Sometimes lifts, carries or moves objects up to 40 pounds
Ability to hear warnings from equipment, machines, vehicles and public-address systems.

Core Competencies

Technical Troubleshooting and Diagnostics
Customer Service Orientation
Incident and Request Management
Hardware/Software Installation and Configuration
Communication and Collaboration
Attention to Detail and Organizational Skills
Proactive System Maintenance
Remote Support Proficiency
Continuous Learning and Documentation

Required Skills

Proficiency in diagnosing and resolving issues related to Windows,
Microsoft Office Suite, and common business applications.
Hands-on experience with hardware installation, troubleshooting, and replacement for desktops, laptops, printers, and mobile devices.
Working knowledge of IT ticketing systems
Understanding of basic network configuration
Proven ability to manage user accounts, groups, and permissions in Active Directory or similar identity management systems.

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it support tech jobs in litchfield, mi

IT Support Tech

IT Help Desk Analyst / Field Technician

Computer Operator | Part Time | Jackson, MI (Onsite)

Prin Network Operations Center Analyst

Geek Squad Agent (Retail Store)

Traveling I.T Support Analyst

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