Top 15 Remote help desk Jobs in Lititz Pa

Systems Administrator
Watchkeep —West Reading, PA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Help Desk Support Analyst
Cordicate IT —Hershey, PA
- Up to $50,000 a year
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Support Specialist - IT
Constellation Energy Generation, LLC. —Middletown, PA
- $58,500 - $97,200 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
6d
IT Service Desk Technician I (Part-Time)
Penske Truck Leasing and Logistics —Reading, PA
- Part-time
- Pass drug screening
- Research
- Mid-level
Desktop Support Technician
Ovation Workplace Services Inc —Reading, PA
- $35,000 - $49,000 a year
- Weekends as needed
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
Junior Business Systems Analyst
Willow Valley Communities —Willow Street, PA
- From $23.20 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Customer service
- Health insurance
- Dental insurance
Enterprise Support Technician (Information Systems Department)
Berks County PA —Reading, PA
- Full-time
- Computer science
- Computer Science
- Maintenance
7d
Service Desk Engineer L2
Omega Systems —West Lawn, PA
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Managed Services Help Desk Technician
Stratix Systems —Wyomissing, PA
- $38,000 - $50,000 a year
- Overtime
- Computer science
- Computer Science
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
IT Support Technician / Field Service Technician
Elite Tech Support LLC —New Holland, PA
- Part-time
- Computer science
- Clean driving record
- Computer Science
- Paid time off
Quick Apply
5d
IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
- Overtime
- Spanish
- English
- Mid-level
Quick Apply
IBMi System Administrator
Penske Truck Leasing and Logistics —Reading, PA
- On call
- Pass drug screening
- Mid-level
- Travel
14d

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IT Network System Administrator
Lebanon Internal Medicine Associates —Lebanon, PA
Windows User Support:\*\* Provide technical support and training to end-users, troubleshooting issues related to Windows operating systems and applications.
$32 - $45 an hour
Quick Apply
Systems Administrator
Watchkeep —West Reading, PA
Ability to clearly explain technical concepts to non-technical users. *Grow Your Skills:* Continue developing your technical expertise through certifications,…
$65,000 - $85,000 a year
Quick Apply

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Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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2d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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7d

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Systems Administrator

Watchkeep
West Reading, PA

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

Process improvement
Microsoft Exchange
Windows
Attention to detail
CompTIA Network+
IT support

Full Job Description

Are you a hands-on IT professional who thrives on solving complex problems and delivering exceptional customer experiences? Join our Managed Services team as a Systems Administrator, where you’ll play a key role in supporting and improving client environments while serving as a trusted escalation point for advanced technical issues.

In this role, you’ll work with modern tools, collaborate with a talented technical team, and help ensure our clients achieve their business goals through reliable, secure, and efficient IT solutions.

What You’ll Do

Be a Level 2 Escalation Expert: Troubleshoot and resolve advanced server, networking, Microsoft 365, Active Directory, and security-related issues using phone, email, and remote support tools.
Deliver Outstanding Service: Provide responsive, professional, and customer-focused support while representing the Managed Services team with excellent communication.
Manage & Optimize MSP Tools: Administer and maintain RMM, PSA, and monitoring platforms to ensure system health, proactive issue resolution, and service quality.
Collaborate Across Teams: Work closely with Service Desk peers, triage managers, and project engineers to ensure smooth escalations and knowledge sharing.
Improve Processes: Follow and help refine SOPs, runbooks, and technical standards. Identify opportunities for automation, efficiency, and long-term improvements.
Understand Client Environments: Maintain accurate documentation and a deep understanding of client infrastructure, including servers, networks, and cloud environments.
Automate & Script: Use tools like PowerShell to streamline administration and reduce manual work.
Grow Your Skills: Continue developing your technical expertise through certifications, training, and staying current with emerging technologies.

What We’re Looking For

4–6 years of experience in an IT support role, ideally within an MSP or fast-paced technical environment
Proven success resolving complex Level 2 tickets and supporting business-class infrastructure
Strong experience with:
Windows Server
Microsoft 365 (Exchange, Teams, OneDrive)
Networking concepts and security configurations
MSP tools such as RMM and PSA
Excellent customer service skills with a patient, professional, and empathetic approach
Strong troubleshooting, documentation, and attention to detail
Ability to clearly explain technical concepts to non-technical users
Certifications such as Network+, Server+, CCNA, or Microsoft certs (MS-900, MD-102) are a plus and encouraged

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

If selected to move forward in our hiring process, what email address should we use to send you a brief Culture Index survey?

Experience:

IT support: 4 years (Required)

Ability to Commute:

West Reading, PA 19611 (Required)

Work Location: In person

Quick Apply

Refine Your Search

remote help desk jobs in lititz pa

Systems Administrator

Help Desk Support Analyst

Customer Support Specialist - IT

IT Service Desk Technician I (Part-Time)

Desktop Support Technician

Junior Business Systems Analyst

Enterprise Support Technician (Information Systems Department)

Service Desk Engineer L2

Managed Services Help Desk Technician

IT Support Technician / Field Service Technician

IT Service Desk Specialist - Part Time Onsite

IBMi System Administrator

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