Location: Multiple locations (Truck Center, Roadside, and Towing & Recovery branches)
Position Type: Full-time, Exempt (FLSA – Executive/Management)
Reports To: Director of Operations
Rocky Mountain Truck Centers (RMTC) operates Truck Centers (TC), Roadside (RS), and Towing & Recovery (TR) profit centers dedicated to keeping heavy‑duty trucks safely and reliably on the road. We combine 24/7/365 roadside support with shop repair, towing, and maintenance services built around safety, accountability, and a high‑urgency customer experience.
The Branch Manager is responsible for the overall performance, compliance, and profitability of an assigned RMTC location. This role leads daily operations across TC, RS, and TR, ensures adherence to RMTC standards, DOT/FMCSA and applicable state/federal regulations, and drives a culture of safety, training, and customer satisfaction.
Branch Managers are accountable for meeting branch‑level SLA targets and KPIs and serve as the final gatekeeper for service quality, risk controls, and customer trust.
Operational Leadership
Lead day‑to‑day operations across Truck Center, Roadside, and Towing & Recovery profit centers.
Ensure ESR workflows and on‑call technician scheduling are executed to standard.
Maintain compliance with RMTC policies, DOT/FMCSA regulations, and applicable state and federal labor laws.
Oversee service counter, phone administration, and dispatch visibility for all ESRs.
Achieve budgeted sales goals and SLA metrics, including Dispatch Connected %, ETA variance, estimate turnaround time, and related KPIs.
Review Helix and other operational signals regularly and execute corrective actions (without suppressing or altering signals).
People Leadership & Team Development
Lead and develop Service Advisors, Project Managers, Technicians, and Wrecker Operators.
Conduct role‑specific and periodic performance reviews aligned to branch SLA expectations.
Monitor time & attendance compliance and address violations through coaching and corrective action.
Administer Core Curriculum, Bullpen Curriculum, and RM University training at the branch level; ensure completion is documented and auditable.
Run weekly KPI reviews with the Director of Operations and drive 100% OKR engagement across the branch.
Financial & Operational Performance
Drive branch profitability through productivity, efficiency, and risk‑gate enforcement.
Review and approve estimates for labor, parts, and margins; serve as Work Order Value Guarantor.
Enforce deposit/PO collection prior to dispatch or tear‑down.
Manage inventory, tires, cores/returns, and vendor invoices to target metrics (e.g., Parts GP, Labor GP, Cores & Returns %, Supplier Invoice Accuracy).
Complete month‑end variance packets and other financial reporting requirements.
Customer & Partner Relations
Uphold the Rocky Mountain Promise: professional communication, transparency, and urgency.
Resolve escalated customer concerns in partnership with leadership as needed.
Maintain strong relationships with key partners and national accounts (e.g., FleetNet, Goodyear, Bridgestone, Michelin).
Drive online reputation and feedback metrics (Podium, GMB rating and review response).
Safety & Compliance
Enforce RMTC safety standards (PPE, certifications, DOT compliance, wheel torque standards).
Conduct regular shop and roadside safety audits and document incidents within required timeframes.
Ensure pre‑trip compliance, fuel receipt uploads, and all required SOPs are followed and documented.
Lead monthly safety meetings with agendas and rosters on file.
5+ years’ experience in heavy‑duty truck service, roadside, or towing operations.
3+ years of leadership or supervisory experience in a multi‑shift, service‑driven environment.
Demonstrated financial and operational acumen, including P&L and KPI ownership.
Familiarity with fleet/service systems such as Protractor, Zuper, ERS, TowManator, and national account platforms (GYNA/MNA/BNA), or willingness to learn.
Strong communication, conflict‑resolution, and decision‑making skills.
Ability to lead in a 24/7/365 operation, including after‑hours availability as needed.
Valid driver’s license with an acceptable driving record, and ability to meet any position‑specific motor vehicle requirements.
Preferred
Experience managing technicians, service advisors, dispatchers, and/or wrecker operators.
Prior responsibility for branch or department‑level KPIs (productivity, efficiency, close rate, etc.).
Ability to work in a shop, yard, and roadside environment around heavy‑duty trucks and equipment.
Frequent standing, walking, and movement through shop areas; occasional bending, stooping, and climbing in/around vehicles.
Ability to occasionally lift and move items up to [X lbs – fill in your standard, e.g., 25–35 lbs] with or without reasonable accommodation.
Exposure to varying weather conditions when walking through yard/lot or observing roadside operations, with appropriate PPE provided.
If you require a reasonable accommodation to perform the essential functions of this job, or to participate in the application and interview process, please contact us at [HR email/phone] so we can discuss your needs.
Competitive base salary commensurate with experience and location.
Performance‑based bonus opportunity tied to SLA and KPI achievement.
Comprehensive benefits package, which may include medical, dental, vision, 401(k), and other voluntary benefits, subject to plan terms and eligibility.
Paid time off and company holidays.
Paid training and ongoing leadership development.
Pay Transparency Notice (Multi‑State):
The expected salary range for this role varies by location and experience. Where required by law (including but not limited to CA, CO, CT, HI, IL, MD, MN, NV, NY, RI, WA, and certain local jurisdictions), the applicable salary range and a general description of benefits and other compensation will be provided in this posting or upon request and in connection with the recruitment process.
Employment in this position may be contingent upon:
Successful completion of a background check, in compliance with applicable federal, state, and local laws; and
Motor vehicle record (MVR) review meeting RMTC standards for safety‑sensitive positions; and
Compliance with RMTC’s drug and alcohol testing policy, which may include pre‑employment, post‑accident, reasonable suspicion, and/or other testing permitted by law.
Any background or drug/alcohol screening will be conducted in accordance with the Fair Credit Reporting Act (FCRA), Equal Employment Opportunity Commission (EEOC) guidance, and applicable state and local “ban‑the‑box” and fair‑chance hiring laws.
Rocky Mountain Truck Centers is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs.
We do not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital status, protected veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances consistent with applicable law.
Nothing in this job posting or any related communications is intended to create a contract of employment for any specific duration. Employment with Rocky Mountain Truck Centers is “at‑will” where permitted by law, meaning that either the company or the employee may terminate the employment relationship at any time, with or without cause or notice, subject to applicable legal requirements.
