Top 250 Assistant bank manager Jobs in Little Rock, Ar

Assistant Manager-Call Center
Bank OZK —Little Rock, AR
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Dental insurance
- Paid time off
12d
Store Manager
Walgreens —Jacksonville, AR
- $50,000 - $120,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- 3 years
- On-the-job training
Retail Assistant Store Manager-PARK PLAZA
Bath & Body Works —Little Rock, AR
- $19.25 - $24.13 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Store discount
- Paid parental leave
Assistant Store Manager
Journeys —Little Rock, AR
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
6459 - Assistant Store Manager FT
Lids —Little Rock, AR
- $15 - $19 an hour
- Full-time
- Ability to walk for extended periods
- Merchandising
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Full Time Assistant Store Manager (Store 5546)
GameStop Inc —Bryant, AR
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Quality Assurance Manager, Call Center
Bank OZK —Little Rock, AR
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Dental insurance
- Paid time off
1d
Keyholder
SHOE DEPT. ENCORE —North Little Rock, AR
- Full-time
- Merchandising
- Retail management
- Leadership
- Health insurance
- Dental insurance
Quick Apply
ASSISTANT STORE MANAGER
Goodwill Industries of Arkansas —Little Rock, AR
- $21 an hour
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Quick Apply
Assistant Store Manager
O'Reilly Automotive Stores —Little Rock, AR
- Weekends as needed
- ASE Certification
- Merchandising
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
Assistant Manager - Store
Cavender's —Conway, AR
- English
- Mid-level
- Retail management
Quick Apply
Pawnbroker/Sales Associate - Braswell & Son
Braswell & Son Pawnbrokers —North Little Rock, AR
- $15 - $20 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
13d
KEYHOLDER
Goodwill Industries of Arkansas —Little Rock, AR
- $18 an hour
- Weekends as needed
- Clean driving record
- High school
- Ability to walk for extended periods
- Flexible schedule
Quick Apply
Assistant Manager
Pizza Hut —Little Rock, AR
- Mid-level
- Driver's License
- Quick service & fast food restaurant
Quick Apply
General Manager - Slim Chickens | Little Rock, AR (Cantrell Road)
FOURJAY/SLIMS —Little Rock, AR
- $75,000 - $90,000 a year
- Clean driving record
- Mid-level
- High school diploma or GED
General Manager - Slim Chickens | Little Rock, AR (Markham Street)
FOURJAY/SLIMS —Little Rock, AR
- $75,000 - $90,000 a year
- Clean driving record
- Mid-level
- High school diploma or GED
General Manager - Slim Chickens | Little Rock, AR (Chenal Parkway)
FOURJAY/SLIMS —Little Rock, AR
- $75,000 - $90,000 a year
- Clean driving record
- Mid-level
- High school diploma or GED
Store Manager (Store 2527)
GameStop Inc —Conway, AR
- Extended hours
- 18 years or older
- Spanish
- Marketing
Quick Apply
Full Time Assistant Store Manager (Store 2527)
GameStop Inc —Conway, AR
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
General Manager
Wendy's, Fourjay, LLC —North Little Rock, AR
- $55,000 - $70,000 a year
- Clean driving record
- Cooking
- Mid-level

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Assistant Manager-Call Center

Bank OZK -
Little Rock, AR

Apply Now

Job Details

Full-time
12 days ago

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope:

Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established policy and procedure and all calls are handled effectively. Supports management in fostering a high-performance culture, while maintaining a positive and motivating work environment.

Essential Job Functions:

Supervises and guides day-to-day operations of call center staff to ensure calls and resolution of customer issues are handled according to established policies and procedures.
In partnership with the Customer Care Quality Assurance team, performs quality assurance monitoring of call center activities and provides subsequent feedback and coaching as necessary.
Provides ongoing support, coaching, and feedback to agents to improve performance, customer service skills, and adherence to policies and procedures through reoccurring side-by-side call monitoring.
Leads monthly touch base meetings with agents to discuss performance, provide feedback and observations, and explore career interests and development goals.
Tracks agent availability and prepares regular individual reviews to keep agents on track and within compliance of the availability policy.
Resolves escalated customer complaints and conducts requisite follow up with the appropriate party as appropriate.
Coordinates staff scheduling and provides updates to Call Center Manager daily.
Tracks agent progress of weekly, monthly, quarterly, and annual objectives.
Creates and nurtures effective work relationships with supervised staff to motivate, coach, and retain staff.
Performs all other duties as assigned.

Knowledge, Skills & Abilities:

Comprehensive knowledge of online banking software and Customer Care policies and procedures.
General knowledge of card systems and imaging systems.
Ability to effectively communicate both verbally and in writing, including presenting to groups of various sizes.
Demonstrated ability to deliver clear, constructive feedback and effective coaching to support employee learning and performance.
Ability to utilize discretion and sound judgment in decision making and maintain confidentiality.
Ability to demonstrate effective customer service skills.
Ability to demonstrate effective critical thinking, analytical and problem-solving skills.
Ability to work independently without close supervision.
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
Ability to demonstrate effective leadership skills and manage the work performance of others.
Ability to develop and motivate staff to achieve team goals.
Ability to develop, interpret and provide staff guidance on Bank policies and procedures while maintaining strict confidentiality and Bank secrecy.
Ability to work flexible hours, including evenings and weekends, and travel as needed for work.
Skill in using computer and Microsoft Office products (Word, Excel, Outlook).

Basic Qualifications:

High school diploma or equivalent required.
3+ years of work experience in a call center, customer service and/or retail banking environment required.

Preferred Qualifications:

Associate degree preferred.
1+ year of work experience with core banking software (e.g., Fiserv Premier) and the applicable interfaces to a core banking software platform preferred.
1+ year of management or supervisory experience preferred.

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

#LI-JR1

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Apply Now

Refine Your Search

assistant bank manager jobs in little rock, ar

Assistant Manager-Call Center

Store Manager

Retail Assistant Store Manager-PARK PLAZA

Assistant Store Manager

6459 - Assistant Store Manager FT

Full Time Assistant Store Manager (Store 5546)

Quality Assurance Manager, Call Center

Keyholder

ASSISTANT STORE MANAGER

Assistant Store Manager

Assistant Manager - Store

Pawnbroker/Sales Associate - Braswell & Son

KEYHOLDER

Assistant Manager

General Manager - Slim Chickens | Little Rock, AR (Cantrell Road)

General Manager - Slim Chickens | Little Rock, AR (Markham Street)

General Manager - Slim Chickens | Little Rock, AR (Chenal Parkway)

Store Manager (Store 2527)

Full Time Assistant Store Manager (Store 2527)

General Manager

I want to receive the latest job alert for assistant bank manager in little rock, ar

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