Top 8 Computer network support specialists Jobs in Little Rock, Ar

Jr. School Technology Specialist - Little Rock
Inspiroz —Little Rock, AR
- $40,000 - $60,000 a year
- Full-time
- Windows
- Bachelor's degree
- In-person
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Technology Operations Specialist
Arkana Laboratories —Little Rock, AR
- Monday to Friday
- Background check
- Computer Science
- Pass drug screening
- Health savings account
- Paid holidays
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Customer Technical Specialist
Peraton —Little Rock, AR
- $30,000 - $48,000 a year
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Technical Support Specialist
ATC —Little Rock, AR
- Contract
- Background check
- Computer science
- Computer Science
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Little Rock AFB, AR
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

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USER SUPPORT ANALYST
State of Arkansas —Little Rock, AR
Knowledge of state-issued software systems and standard IT tools used in Arkansas government agencies. Skilled in providing excellent customer service and…
$54,924 - $89,613 a year
4d
Helpdesk & IT Infrastructure Technician
McFarland Eye Care —Little Rock, AR
Associate’s or bachelor’s degree in Information Technology or related field, or equivalent hands-on experience.
$17 - $20 an hour
Quick Apply
5d

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Technical Product Support - EdTech
Securly —Columbus, OH
Guide non-technical users through technical steps with clarity, patience, and confidence, including live calls or screen-sharing sessions when needed.
$24.00 - $26.44 an hour
Quick Apply
4d
IT Support Specialist
Mid-City Electric —Westerville, OH
1-3 years of experience in help desk or technical support roles. Be the go-to expert for IT support and troubleshooting hardware, software, and network issues.
$25 - $29 an hour
Quick Apply
12d

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Jr. School Technology Specialist - Little Rock

Inspiroz
Little Rock, AR

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Job Details

Full-time
$40,000 - $60,000 a year

Qualifications

Customer communication
Equipment installation
Hardware maintenance
Equipment malfunction troubleshooting
Windows
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
macOS
Hardware management
Active Directory management

Full Job Description

Inspiroz is seeking a driven, detail-oriented Jr. School Technology Specialist (STS) to join our on-site IT support team in Little ROck. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools. Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts.

For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Inspired by our core values of: People Centered, Continuous Learning, Find a Way, Good People, A Better World, Lifelong Partners, Team Players and Ambition, we excel in serving our partners and adapting to their ever-changing technology needs. Take the next step in your IT career, and apply today!

Key responsibilities for this position include the following:

Technical support and problem resolution

Take the lead in resolving technical issues that require on-site support.
Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.

Conduct thorough troubleshooting to identify the root cause of problems.
Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.
Act as the liaison between on-site operations and the remote IT support team in India.
Communicate technical issues and requirements to the remote team accurately and clearly.
Provide detailed information and documentation to facilitate remote troubleshooting and support.

Works closely with the remote service desk team to resolve technical issues.

Customer support and service

Communicates updates, challenges, and tasks to the client in a clear and timely manner.
Listens actively to client concerns and addresses them appropriately.
Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.
Assists clients in aligning technology solutions with their specific goals and requirements.
Ensures client satisfaction by following up on issue resolution and providing necessary support.

Takes personal interest in the quality of work and meeting customer needs.
Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’

Time Entry and Ticket Management

Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.
Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.
Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.
Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.

Requirements

Knowledge of:

Windows Systems
Mac Systems
Active Directory
Networking equipment and concepts
Hardware repairs and installations

Skills

Excellent customer service skills
Excellent hands-on technical support skills
Excellent verbal and written communication skills

Abilities

Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.
Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Education: The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.

Experience: The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.

Benefits

What Our Ideal Candidate Will Receive:

Salary of &40,000-50,000 depending on level of experience
A company focused on maintaining a great company culture

An opportunity to make a difference in the company and to be rewarded for doing so
A company that is always looking to improve while adhering to our core principles.
An opportunity for career growth within the organization
Competitive compensation package with variable pay potential and benefits

Quick Apply

Refine Your Search

computer network support specialists jobs in little rock, ar

Jr. School Technology Specialist - Little Rock

Technology Operations Specialist

Customer Technical Specialist

Technical Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

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