Top 1911 Shift manager Jobs in Little Rock, Ar

Escalation Manager - Customer Care Centers
Bank OZK —Little Rock, AR
- Full-time
- Writing skills
- High school diploma or GED
- Bachelor's degree
- Dental insurance
- Paid time off
Production Shift Supervisor
J&M Foods —Little Rock, AR
- $54,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health insurance
- Paid time off
Quick Apply
12d
District Manager
BHT Investments —Little Rock, AR
- $50,000 - $70,000 a year
- Full-time
- Inventory management
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Tropical Smoothie Cafe - Shift Leaders (AR006)
DYNE Hospitality Group —Little Rock, AR
- Full-time
- Restaurant management
- Ability to lift 50 pounds
- Analysis skills
6d
Scheduling Manager
Cornerstone Caregiving —Little Rock, AR
- $45,000 a year
- Full-time
- Mid-level
- Office
- Home Health
5d
Cleaning Supervisors - Little Rock 72209
21st Century Janitorial Services INC —Little Rock, AR
- $19 an hour
- Part-time
- Mid-level
- Leadership
- Communication skills
Quick Apply
22h
Shift Leader
Auntie Anne's-Little Rock Outlets —Little Rock, AR
- $13 - $15 an hour
- Part-time
- Restaurant management
- Ability to lift 50 pounds
- Supervising experience
- Paid training
- Opportunities for advancement
Quick Apply
4d
Food Service Worker
US Veterans Health Administration —North Little Rock, AR
- $17.78 - $20.75 an hour
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- No experience needed
4d
Nighttime Janitorial Supervisor
Arkansas Department of Transportation —Little Rock, AR
- $54,834 a year
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
11d
Assistant Manager
Citi Trends —Little Rock, AR
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Assistant Front Office Manager
Little Rock Marriott —Little Rock, AR
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Assistant Manager I-1
Dollar Tree —Little Rock, AR
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Manager ,Cashier/Customer Service Representative, stocker
HOGGS —North Little Rock, AR
- $14 - $20 an hour
- Weekends as needed
- Merchandising
- Mid-level
- In-person
Quick Apply
Front Office Manager
DoubleTree by Hilton Hotel Little Rock —Little Rock, AR
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
11d
Assistant Manager I
Dollar Tree —North Little Rock, AR
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Retail Co-Manager
Hobby Lobby —North Little Rock, AR
- $70,200 - $75,400 a year
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Disability insurance
14d
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Whole Foods Market —Little Rock, AR
- $22.40 - $40.40 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
14d
Funeral Services Assistant (part-time)
Griffin Leggett Healey & Roth Funeral Home —Little Rock, AR
- Part-time
- Clean driving record
- Sales
- Office
Quick Apply
6d
Shift Leader
Church's Chicken —Little Rock, AR
- Full-time
- Background check
- 18 years or older
- High school diploma or GED
Quick Apply
Patient Care Manager 3D/3E/Burn
Arkansas Children's Hospital —Little Rock, AR
- Full-time
- Nursing
- Surgery
- RN License

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shift manager jobs near little rock, ar

Escalation Manager - Customer Care Centers

Bank OZK -
Little Rock, AR

Apply Now

Job Details

Full-time

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing teams in a customer support role
Team leadership
Coaching
High school diploma or GED
Team development
Stakeholder relationship building
Team building

Full Job Description

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope:

Leads day-to-day management of the escalation queue, providing real-time decision support on complex and high-risk interactions. The role ensures escalations are handled consistently, properly documented, and aligned with financial crimes standards, including identification and reporting of suspicious activity. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.

Essential Job Functions:

Responsible for the Customer Care Escalation Queue, providing guidance and decision support to ensure responses align with established standards, with a focus on consistent decisioning, clear accountability, and disciplined follow-through.
Support improved escalation outcomes by coaching on-the-spot during live escalations and ensuring the escalation pathway is used appropriately.
Reinforce Customer Care standards for identifying and responding to unusual activity, including the requirement to submit an Unusual Incident Report (UIR) when appropriate.
Ensure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure.
Partners with stakeholders to continuously improve processes and refine procedures in response to evolving risk.
Prepares and delivers reporting on escalation activity, trends, and outcomes to support leadership visibility and decision-making.
Coordinates with cross-functional partners to resolve complex escalations and ensure alignment with operational, compliance, and risk requirements.
Responsible for hiring, developing, coaching, leading, and retaining top talent capable of high-level performance in their respective positions.
Performs other duties as assigned.

Knowledge, Skills & Abilities:

Ability to utilize discretion and sound judgment in decision-making.
Strong decision-making ability in escalated customer interactions.
Ability to demonstrate excellent and customer service skills, balancing customer experience with risk controls.
Ability to communicate effectively both verbally and in writing with the ability to provide calm, clear, direction during live escalations.
Strong documentation discipline and ability to reinforce procedural adherence.
Ability to maintain confidentiality
Ability to demonstrate accuracy, thoroughness, and attention to detail.
Ability to demonstrate effective interpersonal skills to build collaborative work relationships and create a team environment

Basic Qualifications:

High school diploma or equivalent required; Bachelor’s degree in business or relevant field preferred.
5+ years of work experience in a call center, customer service, banking operations, and/or retail banking environment required.
2+ years of work experience in contact center risk support, fraud servicing, or escalations required.
1+ year experience leading or influencing frontline teams through coaching, real-time guidance, and process reinforcement required.

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

#LI-JR1

#HP

Position can also be also located in these locations: Alpharetta, Georgia

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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Refine Your Search

shift manager jobs in little rock, ar

Escalation Manager - Customer Care Centers

Production Shift Supervisor

District Manager

Tropical Smoothie Cafe - Shift Leaders (AR006)

Scheduling Manager

Cleaning Supervisors - Little Rock 72209

Shift Leader

Food Service Worker

Nighttime Janitorial Supervisor

Assistant Manager

Assistant Front Office Manager

Assistant Manager I-1

Manager ,Cashier/Customer Service Representative, stocker

Front Office Manager

Assistant Manager I

Retail Co-Manager

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Funeral Services Assistant (part-time)

Shift Leader

Patient Care Manager 3D/3E/Burn

I want to receive the latest job alert for shift manager in little rock, ar

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