Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across client, ensuring our team has the technology they need to protect and preserve our natural resources.
Looking For
The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.
The client Asset Manager/Technical Support position will provide IT Asset Management and technical support for the Information Technology Division and End Users.
What You'll Do
? Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
? Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
? Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
? Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
? Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
? Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
? Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
? End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
? Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Required Qualifications
? 3+ years of experience in each of the following:
? Helpdesk or Field technician support
? End User Hardware Support (laptops, desktops, mobile devices)
? IT Asset Management
? ITSM/ITAM Tools
? Software installation and maintenance
? Exceptional customer service skills with a commitment to user satisfaction
? Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
? CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
? Experience with Freshservice ITSM/ITAM
? NinjaOne RMM
? Google Workspace administration experience
? Experience in government or conservation organizations
? Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field
Technical Skills
? Windows 11 operating systems
? Active Directory administration
? iOS and Android mobile device management tools
? Network monitoring and discovery tools
? Antivirus and security software and tools
? Remote monitoring and management support tools
Skill
Required / Desired
Amount
of Experience
IT Asset Management
Required
3
Years
ITSM/ITAM tool administration
Required
3
Years
Helpdesk or Field Technician Support
Required
3
Years
Software installation and maintenance
Required
3
Years
End-User Hardware Support
Required
3
Years
A+/CSAM/CHAMP/ITIL related certification
Required
NinjaOne RMM
Highly desired
Freshservice ITSM
Highly desired
Notes:
Travel Requirements
This role requires regular travel to client offices statewide (average 2 days per week) with and without client personnel using client vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
