Job Profile
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master within PNC's C&IB's organization, you will be based in Overland Park, KS or Little Rock, AR.
About the Role
We are seeking a seasoned Scrum Master to support Agile delivery within a Financial Services environment. In this role, you will lead high performing Scrum teams delivering secure, compliant, and customer focused solutions while navigating complex regulatory and risk considerations. You will serve as a servant leader and Agile coach, partnering closely with Product, Technology, Risk, and Compliance teams.
Key Responsibilities
- Facilitate all Scrum ceremonies (Sprint Planning, Daily Stand ups, Reviews, and Retrospectives) for one or more Agile teams
- Coach teams and stakeholders on Agile principles while balancing delivery, risk management, and regulatory requirements
- Identify, escalate, and remove impediments, including dependency, governance, and compliance related blockers
- Partner with Product Owners to ensure well defined, prioritized backlogs aligned with business value and regulatory needs
- Promote transparency through Agile metrics (velocity, burndown, flow, predictability, team health)
- Foster a culture of accountability, continuous improvement, and psychological safety
- Collaborate with Risk, Compliance, Audit, and Security stakeholders to ensure Agile practices align with internal controls
- Support scaled Agile initiatives and cross team coordination across portfolios or value streams
Required Qualifications
- Multiple years of experience in Agile delivery, including 3+ years as a Scrum Master
- Direct experience working in Financial Services (banking, investment banking, commercial lending, payments, insurance, asset management, fintech, etc.)
- Strong understanding of Scrum, Agile principles, and SDLC within regulated environments
- Demonstrated ability to lead teams through complex initiatives with multiple dependencies
- Exceptional facilitation, coaching, and stakeholder management skills
- Experience working with distributed and cross functional teams
Preferred Qualifications
- Scrum certifications (CSM, PSM I/II, SAFe SM, or equivalent)
- Experience with Agile scaling frameworks (SAFe, LeSS, Scrum@Scale)
- Familiarity with regulatory and risk concepts (SOX, PCI, SOC, data privacy, model risk, etc.)
- Agile coaching or transformation experience within large enterprises
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
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Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices.
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Ensures team adherence to Agile principles. Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.
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Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.
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Serves as a filter to remove impediments to progress as identified by the team. Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
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Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
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Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
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Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Agile Methodology, Customer Solutions, Financial Services Industry, Information Management, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Software Testing
Agile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
