JOB
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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EXAMPLE OF DUTIES
The Colorado Department of Revenue (CDOR) impacts every citizen in the state. Within CDOR, the Division of Motor Vehicles (DMV) manages identity security, legal driver credentialing, and vehicle enforcement infrastructure across Colorado.
The Driver Services Program (DSP) Service Delivery Unit is the primary public-facing arm of the DMV. Accountable for serving millions of residents annually, this unit directs public operations across 35 physical field office branches, the state's mobile operations fleet (DMV2GO), and high-volume, consolidated communication call centers. We are dedicated to providing secure, efficient, and accessible services while adhering strictly to state and federal statutory frameworks, including the Colorado Revised Statutes (C.R.S.) and the federal REAL ID Act.
Position Overview
The DMV is seeking an innovative, strategically-minded executive to serve as the permanent DSP Deputy Director of Service Delivery. This critical role provides master strategic direction, policy formulation, and structural operational command for the state's entire public-facing motorist services footprint.
As a senior executive, you will oversee an indirect organizational footprint of approximately 365 FTE, commanding field networks and phone support systems through subordinate District Managers and Operations Managers. Your mission is to assist in the definition and execution of long-term program objectives, standardize service baselines, eliminate operational waste, and optimize multi-channel transaction flow. This role holds final administrative accountability for the state’s field office branches, the consolidated Driver Services Call Center, and the integrated facilities management function.
Primary Responsibilities & Scope
Structural Strategy & Programmatic Optimization (40%): Formulate, evaluate, and permanently approve state-level programmatic policies, transaction standards, and operational frameworks across all front-line channels. Establish long-term strategic plans for wait-time lean goals, statewide throughput cadence tempos, and identity verification compliance. Independently dictate resource allocations and personal services funding between physical and digital transaction channels to address shifting public needs.
Executive Human Capital Command (30%): Direct multiple statewide organizational units through the direct supervision of senior subordinate managers (including District Managers, the Call Center Operations Manager, and the Facilities Lead). Establish cascading performance management systems, continuous professional development plans, and operational metrics for a workforce of ~365 FTE. Serve as final authority for human resource actions, including regional structural alignments and advanced personnel updates.
Infrastructure & Asset Management (20%): Exercise executive command over the DSP Facilities Management Office (FMO) to manage the long-term lifecycle, spatial configuration, and security posture of the state's public infrastructure footprint. Analyze facility utilization metrics, security vendor allocations, and commercial lease constraints to ensure safe, optimized, and productive brick-and-mortar operations.
Public Administration & Legislative Liaison (10%): Serve as the principal service delivery technical expert to program and division executive leadership. Act as the high-level operational liaison with state lawmakers, county authorities, federal compliance overseers, and public stakeholder groups. Formulate data-driven strategic public administration reports and present agency infrastructure plans during legislative hearings and cross-departmental initiatives.
Remote work information:-
This position is designated as remote within the State of Colorado but may be required to work from a department office building location based on business needs.
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Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
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All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.
Check out our DMV video:https://youtu.be/9isQWl9grYc
Relocation compensation may be available if an out-of-state candidate is selected. SUPPLEMENTAL INFORMATION
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox at
[email protected]
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to
[email protected] by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
