Job Description
American Steel and Aluminum LLC, a leading metals distribution and fabrication supplier since 1806, is seeking a dynamic candidate to join our Liverpool, NY location as an Inside Sales Specialist.
The ideal candidate would have experience in working in an ever-changing, fast-moving, and evolving environment. Candidates who have worked within a manufacturing/distribution environment are highly preferred.
Position Summary
We are seeking a motivated and customer-focused Inside Sales Representative to join our growing custom metal fabrication and steel distribution team. This position serves as the primary point of contact for customers, preparing quotations, processing orders, coordinating with production, and ensuring projects move efficiently from inquiry through delivery.
The ideal candidate has excellent communication and organizational skills, understands manufacturing or industrial products, and enjoys building long-term customer relationships. Experience in the steel industry, fabrication, or manufacturing is preferred. CAD or SolidWorks experience is not required but is considered a valuable asset.
Essential Responsibilities
- Develop and maintain strong relationships with existing and prospective customers.
- Respond to customer inquiries by phone and email in a professional and timely manner.
- Review customer drawings, specifications, and RFQs to prepare accurate quotations.
- Coordinate with estimating, engineering, purchasing, and production to determine pricing, lead times, and manufacturing capabilities.
- Process customer orders and ensure order accuracy from entry through shipment.
- Follow up on quotations to increase sales opportunities and conversion rates.
- Provide customers with order status updates and proactively communicate schedule changes.
- Assist customers in identifying cost-effective manufacturing solutions and value-added services.
- Coordinate material availability with purchasing and inventory personnel.
- Resolve customer concerns and issues quickly while maintaining a high level of customer satisfaction.
- Maintain accurate customer records, pricing, and sales activity within the company's ERP or CRM system.
- Support outside sales representatives by preparing quotations, gathering technical information, and assisting with project coordination.
- Collaborate with production to ensure customer expectations regarding quality, delivery, and specifications are met.
- Continuously seek opportunities to improve customer service and internal processes.
Qualifications
- High school diploma required; Associate's or Bachelor's degree preferred.
- 3+ years of inside sales, customer service, estimating, or project coordination experience in manufacturing, steel distribution, or industrial sales preferred.
- Experience reading manufacturing drawings and blueprints is highly desirable.
- Strong computer skills including Microsoft Office.
- Experience with ERP or CRM software is preferred.
- CAD or SolidWorks experience is not required, but is considered a plus.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Ability to work independently while collaborating effectively with production and engineering teams.
Preferred Experience
- Steel service center or metal fabrication experience.
- Contract manufacturing or job shop environment.
- Knowledge of structural steel, plate, sheet, tubing, and fabrication processes.
- Understanding of laser cutting, forming, machining, welding, and finishing operations.
- Experience preparing manufacturing quotations or estimating projects.
Key Skills
- Customer Relationship Management
- Industrial Sales
- Blueprint Reading
- Estimating and Quoting
- Project Coordination
- Manufacturing Processes
- Problem Solving
- Negotiation
- Time Management
- Attention to Detail
- ERP/CRM Systems
- Microsoft Office
Physical Requirements
- Primarily office-based position with occasional visits to the production floor.
- Ability to sit, stand, and walk throughout the workday.
- Ability to occasionally lift up to 25 pounds.
- Must be comfortable working in a manufacturing environment when interacting with production personnel or customers.
What We Offer
- Competitive salary based on experience
- Performance-based bonus opportunities
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation and holidays
- Career advancement opportunities
- Stable, growing company serving a diverse manufacturing customer base
Ideal Candidate
The successful candidate enjoys solving customer challenges, thrives in a fast-paced manufacturing environment, and is capable of balancing multiple projects while providing exceptional customer service. Experience with steel products and fabrication is highly valued, but candidates with strong industrial sales backgrounds and a willingness to learn are encouraged to apply.
American Steel and Aluminum LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, American Steel and Aluminum LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Sales, Retail & Customer Support Occupations: 2 years (Preferred)
Work Location: In person
