Top 133 Customer service manager Jobs in Livonia Mi

Customer Success Manager
Sciometrix —Royal Oak, MI
- $58,617.12 - $70,592.66 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
11d
Operations Manager
Confidential —Troy, MI
- $70,000 - $75,000 a year
- Weekends as needed
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
2d
Call Center Supervisor
Gesher Human Services —Detroit, MI
- $50,000 - $65,000 a year
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
Quick Apply
Customer Experience (CX) Customer Care, Ford Energy
Ford Motor Company —Dearborn, MI
- $85,400 - $166,600 a year
- Online Application
- Hybrid work
- Marketing
- Customer service
- 5 years
- Paid parental leave
- Paid holidays
1d
Customer Success Manager
SCIOMETRIX INC —Royal Oak, MI
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
11d
Client Service Operations Manager
Proof —Southfield, MI
- $80,000 - $100,000 a year
- Full-time
- Computer literacy
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
Client Onboarding Manager
SpotOn —Royal Oak, MI
- $77,900 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- 3 years
- Commuter assistance
- Paid parental leave
Quick Apply
Team Lead, Customer Support
ROUTEONE —Farmington Hills, MI
- Extended hours
- Hybrid work
- Microsoft Outlook
- 5 years
- Writing skills
- On-the-job training
Quick Apply
Customer Care Manager / Scheduling Coordinator
BrightStar Care of Novi, MI —Novi, MI
- $23 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Service Concierge
Victory Toyota of Canton —Canton, MI
- $75,000 a year
- Full-time
- Dealership
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Insurance Customer Service Manager
Allied Insurance Managers Inc. —Rochester Hills, MI
- $85,000 - $105,000 a year
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Customer Service Dept Supervisor (US)
Unilock Michigan, Inc —Brighton, MI
- Writing skills
- Mid-level
- Associate's degree
Quick Apply
7d
Member Experience Lead
VASA Fitness —Dearborn, MI
- $18.70 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
Route Service Manager - UniFirst
UniFirst —Pontiac, MI
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
9d
Customer Service - Self Storage Manager
Public Storage —Taylor, MI
- $16 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
9d
Customer Service - Self Storage Manager
Public Storage —Sterling Heights, MI
- $16 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
9d
Client Services Manager / Scheduling & Care Coordination
BrightStar Care of Novi, MI —Northville, MI
- $23 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Service Manager
Atlas Copco Group —New Hudson, MI
- ERP systems
- Mid-level
- Office
- Paid holidays
- Health insurance
3d
Customer Service Manager
Contour Windows —Auburn Hills, MI
- From $60,000 a year
- Full-time
- Management
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
9d
Assistant Contact Center Manager
Sun, Inc. —Southfield, MI
- Full-time
- Marketing
- Computer literacy
- Mid-level
- Paid jury duty
- Paid parental leave

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Customer Success Manager

Sciometrix -
Royal Oak, MI

Quick Apply

Job Details

Full-time
$58,617.12 - $70,592.66 a year
11 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Opportunities for advancement

Qualifications

Term negotiation
Managing customer accounts
Customer communication
Teamwork
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer retention strategy
Managing clients in a customer support role
Bachelor's degree
Customer relationship management
Sales management systems proficiency
B2B sales
Business Administration
CRM system proficiency
Account management experience
Customer acquisition

Full Job Description

Customer Success Manager

Location: Royal Oak, Michigan (Onsite)
Experience: 5+ Years. 50% travel
Employment Type: Full-Time

About Sciometrix

At Sciometrix, our goal is to deliver the best-ever personalized care with utmost compassion enabling patients to lead healthier and happier lives. Our commitment to innovation in healthcare technology drives us to lead the way in Care Management, Digital Care Coordination, Value-Based Care, and Population Health. We envision a world where advanced technology and human compassion intersect seamlessly to deliver superior patient experiences and outcomes.

Our mission is to enhance the lives of patients by leveraging digital solutions that reduce hospital readmissions, improve health outcomes, and optimize the delivery of healthcare services. At the heart of our philosophy lies the belief that every patient deserves access to the highest quality of care, tailored to their individual needs. We strive to make this vision a reality by pioneering innovative solutions that prioritize patient well-being and provider efficiency. With Sciometrix, the future of healthcare is not just about treating illnesses; it's about empowering patients to live their best lives.

Job Summary

Sciometrix is seeking a proactive and customer-focused Customer Success Manager to build, strengthen, and manage long-term relationships with clients while supporting business growth and customer satisfaction. This role is responsible for client acquisition, account management, relationship building, retention strategies, and delivering exceptional customer experiences.

The ideal candidate will possess excellent communication and interpersonal skills, a consultative approach to client engagement, and the ability to work collaboratively across Sales, Customer Success, Operations, and Leadership teams. This role plays a critical part in ensuring customer satisfaction, driving account growth, and maintaining strong partnerships throughout the client lifecycle.

This is an onsite opportunity based in Royal Oak, Michigan.

What's in it for you?

Make a Meaningful Impact: Build lasting client relationships while supporting healthcare organizations that improve patient outcomes and care delivery.

Collaborative Work Environment: Partner with Sales, Customer Success, Operations, and Leadership to deliver exceptional customer experiences.

Career Growth Opportunities: Develop expertise in healthcare technology, client success, account management, and business development within a growing organization.

Work with Industry Leaders: Collaborate with healthcare providers, enterprise clients, and strategic partners across the healthcare ecosystem.

Comprehensive Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
Wellness Programs

Competitive Compensation & Benefits:

Competitive Salary
Paid Time Off
Professional Development Opportunities
Employee Assistance Programs
Collaborative and Supportive Workplace

Inclusive Workplace: Join a diverse and innovative team where every employee is valued, respected, and empowered to succeed.

Responsibilities

1. Client Relationship Management

Build, develop, and maintain strong relationships with existing and prospective clients.
Serve as a trusted advisor and primary point of contact for assigned accounts.
Understand client needs and proactively identify opportunities to improve customer satisfaction.
Foster long-term partnerships through consistent engagement and personalized service.

2. Client Acquisition

Identify and engage prospective clients through networking, referrals, and business development initiatives.
Support the sales process by building relationships with potential customers and understanding their business needs.
Collaborate with Sales teams to convert prospects into long-term clients.
Participate in client presentations, meetings, and onboarding activities.

3. Account Management

Manage a portfolio of client accounts while ensuring high levels of customer satisfaction.
Coordinate with internal teams to ensure timely delivery of products and services.
Monitor account performance and identify opportunities for account growth.
Resolve client concerns efficiently while maintaining strong customer relationships.

4. Client Retention

Develop and implement client retention strategies to improve customer loyalty.
Conduct regular business reviews and customer check-ins.
Monitor customer feedback and satisfaction metrics.
Proactively address concerns to minimize churn and strengthen long-term partnerships.

5. Client Communication

Maintain regular communication with clients through meetings, calls, emails, and virtual sessions.
Provide updates on products, services, enhancements, and organizational initiatives.
Coordinate internal communication to ensure timely resolution of customer requests.
Deliver exceptional customer service across all client interactions.

6. Cross-Functional Collaboration

Partner with Sales, Customer Success, Operations, Marketing, and Leadership teams to deliver a seamless customer experience.
Communicate client feedback and market insights to internal stakeholders.
Support continuous improvement initiatives that enhance customer satisfaction and operational efficiency.

7. Performance & Reporting

Maintain accurate client records and account activities within CRM systems.
Track client engagement, retention, renewals, and satisfaction metrics.
Prepare account reports and relationship updates for leadership.
Monitor KPIs related to customer success and account growth.

Qualifications

Required

Bachelor's degree in Business Administration, Marketing, Communications, Healthcare Administration, or a related field.
5+ years of experience in Customer Relationship Management, Account Management, Client Success, Business Development, or Customer Service.
Proven experience managing client relationships and driving customer retention.
Strong interpersonal, negotiation, and relationship-building skills.
Excellent verbal and written communication abilities.
Ability to manage multiple client accounts in a fast-paced environment.
Strong organizational, problem-solving, and time management skills.
Proficiency with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar tools.
Experience using Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).

Preferred Qualifications

Experience in Healthcare, HealthTech, Healthcare SaaS, or B2B services.
Experience supporting enterprise or strategic accounts.
Knowledge of customer lifecycle management and account growth strategies.
Familiarity with customer success metrics, retention strategies, and client engagement best practices.
Experience collaborating with cross-functional teams in a customer-centric environment.

Key Skills

Customer Relationship Management
Client Acquisition
Account Management
Client Retention
Customer Communication
Business Development
Customer Success
Stakeholder Management
Problem Solving
Negotiation
Relationship Building
CRM Management
Presentation Skills
Cross-functional Collaboration
Time Management
Strategic Thinking

Equal Opportunity

Sciometrix is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, disability, gender identity, veteran status, and more.

Pay: $58,617.12 - $70,592.66 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience in SAAS or Healthcare? If yes, how many years?
What is your expected Annual salary?

Experience:

Customer acquisition: 5 years (Preferred)
Customer relationship management: 5 years (Preferred)

Ability to Commute:

Royal Oak, MI 48067 (Preferred)

Willingness to travel:

50% (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in livonia mi

Customer Success Manager

Operations Manager

Call Center Supervisor

Customer Experience (CX) Customer Care, Ford Energy

Customer Success Manager

Client Service Operations Manager

Client Onboarding Manager

Team Lead, Customer Support

Customer Care Manager / Scheduling Coordinator

Service Concierge

Insurance Customer Service Manager

Customer Service Dept Supervisor (US)

Member Experience Lead

Route Service Manager - UniFirst

Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

Client Services Manager / Scheduling & Care Coordination

Customer Service Manager

Customer Service Manager

Assistant Contact Center Manager

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