TITLE: CAREER COACH
DEPARTMENT: PATH/FAE&T PROGRAMS
RESPONSIBLE TO: PROGRAM MANAGER
GENERAL SUMMARY:
The Career Coach is responsible for providing employment and vocational activities and services for PATH and FAE&T program customers while facilitating a successful job search for customers leading to a positive employment outcome and the ultimate goal of self-sufficiency. Provides customer service, instruction, coaching, and guidance. Assesses customer skills, needs, barriers to employment, and employment and training goals. The Coach is responsible for preparing customers for work experience, training, and employment opportunities. In order to attain multiple Federal, State, and local performance measures, the Career Coach is expected to meet or exceed program goals individually assigned to them, including but not limited to Unsubsidized Employment placements, Vocational Educational Training (VET), Community Service (CSP) and Work Experience (WEP) enrollments, and Subsidized Employment (as funding allows).
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
· Conducts program orientations, meets one-on-one with customers assigned to caseload to identify barriers to employment, to assist with career preparation, and to provide job listings and training opportunities. Discusses in detail the general expectations and guidelines of the program, completion of job search activity logs, and paperwork/documentation collection days. Processes open lab referrals to assist customers in remedial education for possible training and/or employment opportunities.
· Utilizes coaching tools and techniques to create a positive, supportive, and non-judgmental atmosphere for customers.
· Develops and updates comprehensive Individual Service Strategies with each participant to include barrier/needs assessment identification and steps for barrier removal to allow for education and employment goal attainment.
· Maintains a thorough knowledge of Federal, State and local welfare program regulations, guidelines, procedures, policies as well as all database programs used in the department (OSMIS, TuaPath, Launchpad).
· Responsible for maintaining the required number of individual core and non-core activity enrollments, placements, retentions, and employer contacts set forth by program management while remaining within strict Federal, State, and local welfare program regulations and guidelines with regards to program expenditures and the attainment of the minimum hourly wage and cost per placement.
· Completes weekly placement activity reports identifying weekly placements in both core and non-core activities to ensure that program goals are met/exceeded.
· Completes weekly actual hours reports by entering customer actual hours of participation into OSMIS according to hours documented on weekly attendance logs by customers.
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· Responsible for conducting general and FAE&T orientation, individual orientation, job readiness workshops and providing resource center coverage on a rotational/as needed basis.
· Participates in AJC events, training and career fairs, resource fairs, and community events.
· Communicates and coordinates effectively with AJC staff to ensure a smooth flow of customers within the office and to ensure that customers are serviced in a timely manner.
· Refers customers to Talent Acquisition Specialist and coordinates service delivery to facilitate placement into work-based training and/or employment.
· Assists customers in developing and updating their Individual Service Strategy (ISS) and providing resources, removing barriers to employment, and/or issuing supportive services to increase participation in the Welfare Program.
· Processes and completes paperwork/documentation for purchase orders for customer supportive services according to the established State, local, and program policies, procedures, and lead-time requirements.
· Screens customers for Vocational Educational Training (VET) activities. Completes VET eligibility forms and contracts. Gathers all required VET documents, including but not limited to; school/training information, curriculum, schedule, cost of training (if applicable) for VET approval by program management. Responsible for reviewing and explaining to customers all VET contract documents and attendance requirements. Tracks customer academic progress/grades and attendance. Contacts customers when VET contract has ended to gather additional VET documentation to enroll into another VET module/semester or enroll customer in another core activity. Ensures VET contract, customer file, and all VET documentation is accurate before submitting it to OSMIS staff for data entry.
· Responsible for verifying all employment information reported by customers and completing the required employment verification form. Via e-mail, notifies DHHS of all customers’ employment status and case notes employment information. Submits customer file along with employment verification form and case notes to OSMIS staff for data entry.
· Upon welfare program data validation/verification requests and/or any other audits/monitoring visits by the either the Federal, State, or local monitoring agencies, assists program management and OSMIS staff by reviewing and providing up-to-date, complete, and accurate files, records, and documents of all welfare program customer participation activities.
· Responsible for all aspects of customer case management from program referral through program termination. Reviews customer files and extends the EED of customers enrolled in JSJR activities. Responsible for terming files, closing out all open and existing barriers on OSMIS, submitting to OSMIS staff for final termination.
· Collects and records customer JSJR, CSP, WEP, VET attendance/activity logs and all other customer documentation on a weekly basis, checking forms for accuracy and required attendance/participation hours. Monitors and maintains customer files. Ensures that
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· customers are completing the required hours of participation each week and enters weekly participation hours (actual hours) into OSMIS within the required data entry time limits.
· Maintains working knowledge of JSJR and VET time limits utilizing the OSMIS Instrument Panel and actual hours status page. Responsible for reviewing the 1st run and 2nd run of the QG 163 WPR report each month. Monitors and verifies customer actual hours of participation to determine whether hours with meet WPR requirements for the month.
· Composes and enters thorough, accurate, and factual OSMIS case notes, documenting customer attendance/participation, core and non-core activities, file/activity extensions, barriers, non-compliance issues, and reengagement attempts.
· Works directly with DHHS Coordinator to process triage requests. Meets with DHHS Coordinator to discuss non-compliance issues prior to triage meetings/appointments. Responsible for attending triage meetings and hearings.
· Responsible for engaging customers in welfare program activities at all times. Adheres to reengagement/triage policy by conducting reengagement attempts via phone call, e-mail, and letter mailing and case noting all attempts to reengage customers.
· Works collaboratively with DHHS Workers and Program Coordinators via phone call, e-mail contacts, and/or special meetings to address customer participation issues, concerns, and/or questions and maintains accurate case notes and/or other written documentation of these contacts or meetings.
· Responsible for ensuring all required program documentation is timely and accurately filed in customer files.
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SUPERVISORY DUTIES: None
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
This staff position requires a Bachelor’s Degree in human services, social work, or personnel placement and two years’ work experience in workforce development or related setting. Additional years of experience from one of the above areas can substitute for education beyond a High School diploma at a ratio of two (2) years experience to one (1) year of college. This position requires Career Development Facilitator (CDF) Certification. Must be willing to complete CDF training upon hire for this position. Must be a self-starter, very organized, and highly flexible. Must possess the ability to work with individual customers and handle groups of customers in a classroom type setting and possess proficiency in utilizing Microsoft Office software.
Knowledge and experience of the local labor market is advantageous for the potential candidate. The Career Coach should also possess good communication skills at all levels (both written and verbal), with active listening skills, and the ability to work independently. Successful experience in securing and filling job openings, and the ability to prepare, submit, and maintain accurate reports are required.
USE OF THIS JOB DESCRIPTION:
This job description is not intended, nor should it be construed to be an all-inclusive list of duties performed but is to serve rather as a set of guidelines to act as a measure to assure a fair and equitable pay decision regarding DCC jobs. Individuals in this position are expected to perform other duties as required.
Job Type: Full-time
Pay: From $41,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- workforce development: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
