Housekeeping Manager
Holiday Inn Express & Suites Macon North – Macon, GA
Holiday Inn Express & Suites Macon North is seeking an experienced, dependable, and highly organized Housekeeping Manager to lead our Housekeeping Department.
The Housekeeping Manager is responsible for the overall cleanliness, presentation, staffing, productivity, and daily operation of the hotel's Housekeeping Department. This is a hands-on leadership position that requires strong attention to detail, effective people management, and the ability to maintain high standards while operating efficiently.
The ideal candidate understands that hotel housekeeping is about more than cleaning rooms. This position is responsible for developing and maintaining a strong housekeeping team, inspecting guest rooms and public areas, managing labor and supplies, coordinating closely with the Front Desk and Maintenance departments, and ensuring that every room released for sale meets the hotel's standards.
Primary Responsibilities Housekeeping Department Leadership
- Direct and oversee the daily operation of the Housekeeping Department.
- Lead, train, coach, and develop Room Attendants, Laundry Attendants, Housepersons, and other housekeeping team members.
- Assign daily workloads based on occupancy, departures, stayovers, staffing levels, and operational needs.
- Conduct daily housekeeping huddles and communicate priorities, special requests, VIP arrivals, room status concerns, and other relevant information.
- Maintain clear expectations for cleanliness, productivity, attendance, appearance, and guest service.
- Provide ongoing coaching and retraining when standards are not being met.
- Recognize strong performance and help create a positive, accountable working environment.
- Address employee performance and attendance concerns in accordance with hotel policies.
- Assist management with interviewing, hiring, onboarding, and training new Housekeeping employees.
- Ensure new team members receive proper training before being expected to work independently.
Guestroom Quality & Inspections
- Inspect guestrooms daily to ensure rooms meet hotel and brand cleanliness standards before being released for occupancy.
- Verify proper cleaning, sanitization, room setup, linen presentation, amenities, and overall condition.
- Identify deficiencies and ensure they are corrected promptly.
- Maintain consistent standards across all Room Attendants and shifts.
- Conduct follow-up inspections and coaching when recurring cleanliness concerns are identified.
- Monitor guest feedback and cleanliness scores to identify trends and areas for improvement.
- Work with the Front Desk to prioritize early arrivals, VIP rooms, special requests, and rooms needed for arriving guests.
- Ensure out-of-order or maintenance-related room concerns are properly communicated and followed through to completion.
Daily Operations & Room Status
- Review hotel occupancy, arrivals, departures, stayovers, and forecast information to plan daily staffing and workloads.
- Coordinate closely with the Front Desk throughout the day to maintain accurate room status.
- Monitor room completion and ensure guestrooms are cleaned and inspected in a timely manner.
- Communicate delays or operational challenges before they negatively impact guest check-in.
- Ensure proper handling of Do Not Disturb rooms, declined housekeeping service, extended-stay rooms, and special guest requests.
- Maintain accurate records of room assignments, inspections, discrepancies, and completed work.
- Resolve room-status discrepancies between Housekeeping and the Property Management System.
- Assist with guest rooms, laundry, public areas, or other operational duties when business levels or staffing require additional support.
Laundry, Linen & Inventory Management
- Oversee hotel laundry operations and ensure adequate linen levels are maintained.
- Monitor linen quality and remove damaged or excessively worn items from circulation.
- Maintain appropriate par levels for sheets, towels, bedding, and other housekeeping linen.
- Monitor linen loss and implement procedures to minimize unnecessary replacement costs.
- Maintain appropriate inventory levels of guest supplies, cleaning chemicals, amenities, and housekeeping equipment.
- Complete routine inventories as required.
- Order supplies within established guidelines and avoid excessive or unnecessary inventory.
- Ensure supplies and chemicals are properly stored, labeled, and secured.
- Monitor housekeeping equipment and report repair or replacement needs.
Public Areas & Hotel Cleanliness
- Ensure lobby areas, elevators, hallways, stairwells, public restrooms, entrances, and other guest-facing areas remain clean and presentable.
- Conduct regular property walks throughout the day.
- Assign and follow up on public-area cleaning responsibilities.
- Identify cleanliness or maintenance concerns throughout the property and ensure they are addressed.
- Maintain housekeeping storage areas, linen rooms, laundry areas, and employee workspaces in a clean and organized condition.
Guest Service
Although much of the position operates behind the scenes, the Housekeeping Manager is still an important part of the guest experience.
Responsibilities include:
- Interacting professionally and courteously with guests.
- Responding promptly to housekeeping-related requests and concerns.
- Resolving cleanliness complaints quickly and professionally.
- Following up when appropriate to ensure guest concerns have been addressed.
- Supporting the Front Desk and management team with reasonable service-recovery efforts.
- Ensuring Housekeeping employees understand that every guest interaction should reflect professional hospitality.
Brand Standards & Quality Assurance
- Maintain guestrooms and public areas in accordance with Holiday Inn Express and hotel cleanliness standards.
- Help prepare the property for brand inspections, quality evaluations, ownership visits, and internal inspections.
- Maintain department procedures and documentation necessary to support brand compliance.
- Review cleanliness-related guest feedback and performance metrics with hotel leadership.
- Develop action plans when recurring deficiencies are identified.
- Maintain a consistent standard every day rather than preparing only when an inspection is approaching.
What We're Looking For
The ideal candidate will be:
- A strong and fair leader who holds employees accountable while treating them with respect.
- Highly organized and able to manage multiple priorities simultaneously.
- Extremely detail-oriented.
- Comfortable addressing performance issues directly and professionally.
- Able to train employees rather than simply identify mistakes.
- Comfortable working in a fast-paced hotel environment.
- Able to adjust quickly when occupancy, staffing, or operational needs change.
- Focused on both quality and productivity.
- Comfortable working closely with Front Desk, Maintenance, and hotel leadership.
- Willing to be hands-on and assist the team when necessary.
- Dependable and committed to maintaining consistent attendance.
Qualifications
- Previous hotel housekeeping experience is strongly preferred.
- Previous housekeeping supervisory or management experience is preferred.
- Experience supervising and training employees is highly desirable.
- Previous experience with an IHG, Marriott, Hilton, or similar branded hotel is beneficial but not required.
- Strong organizational and time-management skills.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn hotel systems.
- Ability to review schedules, occupancy reports, room-status reports, inventory records, and departmental paperwork.
- Ability to work independently and make sound operational decisions.
- Must be able to communicate effectively with employees, guests, vendors, and hotel leadership.
Physical Requirements
This is an active, hands-on management position.
Candidates must be able to:
- Stand and walk for extended periods.
- Frequently bend, reach, kneel, push, pull, and lift.
- Push and maneuver housekeeping carts.
- Lift and carry housekeeping supplies and linen.
- Perform guestroom cleaning duties when operationally necessary.
- Work throughout guestrooms, hallways, stairwells, laundry areas, storage rooms, and other areas of the hotel.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Schedule & Availability
Hotel housekeeping operations are directly tied to occupancy and guest demand. The Housekeeping Manager must have schedule flexibility based on the needs of the hotel.
Availability may include:
- Early mornings
- Weekdays
- Weekends
- Holidays
- High-occupancy periods
- Occasional extended hours when operationally necessary
Weekend availability is required.
This is not strictly a Monday-through-Friday administrative position. The Housekeeping Manager is expected to be present and actively involved during the periods when the department needs leadership most.
What Success Looks Like
A successful Housekeeping Manager will maintain:
- Consistently clean and guest-ready rooms.
- Strong inspection results.
- Accurate and timely room status.
- An organized and properly trained Housekeeping Department.
- Appropriate labor productivity.
- Controlled linen and supply costs.
- Effective communication between Housekeeping, Front Desk, Maintenance, and management.
- Strong guest cleanliness scores.
- High employee accountability with reasonable staff retention.
- A department that can operate consistently—not only when senior management is present.
We are looking for someone who takes ownership of the department. The right candidate will not simply point out problems; they will identify them, determine why they are occurring, coach the team, and follow through until the issue is resolved.
If you have strong housekeeping experience, enjoy developing a team, and take pride in maintaining a clean and well-operated hotel, we encourage you to apply.
Holiday Inn Express & Suites Macon North is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
Pay: $12.00 - $14.00 per hour
Benefits:
Work Location: In person
