Top 44944 Experience manager Jobs in Lodi Nj

Manager, Customer Experience
PDI —Woodcliff Lake, NJ
- $105,000 - $120,000 a year
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Product management
- Paid parental leave
- Paid holidays
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General Manager
Gap —Paramus, NJ
- $83,500 - $112,700 a year
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
Customer Service Manager, Airport Customer Experience
American Airlines —Newark, NJ
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
5d
DSW Store Co Manager
DSW Shoe Warehouse, Inc. —Paramus, NJ
- $67,000 - $84,000 a year
- Weekends as needed
- Writing skills
- Merchandising
- Mid-level
- Retirement plan
Processing Center Manager-New Jersey Processing Center
Victoria's Secret —Carlstadt, NJ
- $99,800 - $135,240 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Fair chance
Area Manager
Amazon.com Services LLC —Woodland Park, NJ
- $70,000 - $90,900 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
General Manager Development Program
MOM's Organic Market —Paramus, NJ
- $80,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Grocery store experience
- Health insurance
- Dental insurance
Pro Experience Manager
Home Depot / THD —Hackensack, NJ
- $51,000 - $60,000 a year
- Overtime
- 18 years or older
- Inventory management
- Merchandising
General Manager
Athleta —East Rutherford, NJ
- $64,400 - $87,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- Office
- Store discount
- Employee stock purchase plan
Station Manager
DHL —Newark, NJ
- $150,637.50 - $200,850.00 a year
- 6 years
- Bachelor's degree
- US work authorization
- Employee stock purchase plan
- Paid holidays
Retail Store Manager
PetSmart —Paramus, NJ
- $79,000 - $130,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Account Manager - Beauty Care Solutions
BASF —Florham Park, NJ
- $128,000 - $160,000 a year
- Full-time
- Bachelor's degree
- Product management
- Travel
- Adoption assistance
- Parental leave
Cake Decorator
Little Falls ShopRite —Little Falls, NJ
- From $20 an hour
- Overtime
- Background check
- 18 years or older
- Sales
- Disability insurance
- Health insurance
Quick Apply
ASSISTANT SEWING SUPERVISOR
Quest Events LLC —North Bergen, NJ
- $25 - $30 an hour
- Overtime
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Child Psychiatrist
Interborough Developmental and Consultation Center —Brooklyn, NY
- $350,000 - $375,000 a year
- Full-time
- Bilingual
- Background check
- Medicine
- Profit sharing
- Health savings account
Quick Apply
Chief Estimator - Commercial HVAC
Hye Tech Mechanical —Hawthorne, NJ
- From $100,000 a year
- Full-time
- Microsoft Excel
- Construction site
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
HVAC Service Manager
Horizon Services, Inc. —Nanuet, NY
- $90,000 - $110,000 a year
- Full-time
- Background check
- Microsoft Excel
- Residential
- Disability insurance
- Health insurance
Quick Apply
Key Account Manager
Eastern Drayage —Kearny, NJ
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Sr. Advisor or Director, Advanced Nuclear
New York State Energy Research —New York, NY
- $141,581 - $197,170 a year
- Full-time
- 5 years
- Data analysis skills
- Master's degree
Billing Manager
Cole Schotz P.C. —Hackensack, NJ
- $145,000 - $160,000 a year
- Full-time
- 3 years
- Mentoring
- In-person
Quick Apply
13d

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experience manager jobs near lodi nj

Manager, Customer Experience

PDI -
Woodcliff Lake, NJ

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Job Details

$105,000 - $120,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Flextime
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program
Prescription drug insurance
Pet insurance

Qualifications

Microsoft Excel
Managing teams in a customer support role
Inventory management software
Team development
Team training
Productivity software
Professional development training

Full Job Description

Driven by a commitment to research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture, and distribute leading edge products for North America and the world. We have several locations across the US and are looking for new Associates to join our team!

POSITION PURPOSE

The Manager of Customer Experience (CX) is responsible for leading the evolution of our Customer Care Team across a growing manufacturing and sales organization while building and fostering a highly engaged, collaborative, and customer-centric team culture of operational excellence. This role will champion a data-driven approach to customer experience management, leveraging analytics and performance metrics to enhance service levels, improving scorecard performance, and identify opportunities for continuous improvement. As customer expectations increasingly center on supply chain visibility, responsiveness, and reliability, this leader will develop and execute process improvements and operational enhancements that strengthen customer partnerships and support evolving business requirements.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Customer Experience Operations & Continuous Improvement

Support and enhance customer experience processes to align with business goals across operations, sales, and distribution partner networks.
Develop and manage CX metrics and KPIs to measure service performance and customer satisfaction.
Continuously optimize the end-to-end order fulfillment process, identifying friction points and opportunities for differentiation.
Serve as escalation point for complex customer service issues and non-standard return requests, and critical customer concerns.
Promote a customer focused culture within the Customer Care Team and cross-functional partnerships.

Data-Driven Insights & Process Improvement

Identify and implement process improvements to streamline Customer Care processes and incorporate automation that will improve customer experience and scorecard results.
Leverage internal and external data insights to develop actionable strategies to improve service levels, customer scorecards, and overall performance.
Implement solutions to transition customer facing manual efforts to digital workflows.

Associate Engagement & Performance Management Leadership

Cultivate a customer experience-focused environment grounded in collaboration, accountability, and professional development.
Promote a high-performing, team-oriented culture where associate feedback is encouraged and valued.
Oversee performance management, training initiatives, and adherence to standard operating procedures (SOPs).
Foster a culture of continuous improvement to streamline processes across order-to-cash, fulfillment, and after-sales support.

Cross-Functional Collaboration

Partner with Sales, Supply Chain, Planning, Operations, Quality, Finance, and Product Management to align customer commitments with operational execution.
Communicate customer feedback, service trends, and supply concerns to key stakeholders to support informed decision-making.
Support strategic initiatives and cross-functional projects focused on improving customer outcomes and business performance.

KEY COMPETENCIES

Customer-Centric Mindset: Deep commitment to understanding and advocating for customers.
Analytical Thinking: Ability to translate complex data into clear insights and actions.
Collaborative Leadership: Builds trust and alignment across teams and functions.
Change Agility: Comfortable driving transformation in a dynamic environment.
Communication Excellence: Clear, persuasive communicator with all levels of the organization.
Engagement Focus: Actively fosters a positive, inclusive, and motivated workplace culture.

PERFORMANCE MEASUREMENTS

Measurable improvement in customer and distributor satisfaction with scorecard alignment.
Increased alignment across departments around customer priorities.
Effective use of Microsoft Dynamics 365 to drive visibility, efficiency, and insight.
High levels of associate engagement and team performance.
Scalable, data-driven CX processes embedded across the organization.
Document continuous improvement initiatives that enhance service and compliance.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

Bachelor’s Degree or equivalent relevant experience preferred.

REQUIRED KNOWLEDGE:

Proficient in Microsoft Office Suite, with a focus on Excel. Strong knowledge of Inventory Management Systems.

EXPERIENCE REQUIRED:

10+ years of experience in Customer Service or Sales Administration position.

SKILLS/ABILITIES:

Ability to multitask and organize workload efficiently. Must have excellent follow-up skills, be customer focused and Company focused. Must be able to manage Associates with various skills in a positive manner.
Must possess the ability to identify areas for improvement and provide training and developmental strategies to strengthen skills.

WORKING CONDITIONS

No hazardous or significantly unpleasant conditions.

Applicants must be legally authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship.

SALARY RANGE

$105,000 - $120,000 annually, plus bonus

PDI is pleased to offer a comprehensive and affordable benefits program to our associates, which includes:

Medical & prescription drug coverage
Dental / Vision plan
401(k) savings plan with company match
Basic and supplemental life insurance
Flexible Spending Accounts (FSAs)
Short- and long-term disability benefits
Health Advocacy Program / Employee Assistance Program (EAP)

Many other voluntary benefit plans and perks such as: Legal assistance, critical illness, hospital indemnity and accident coverage, discounted home/auto/rental insurance, employee discounts and pet insurance, tuition assistance, referral bonus program, paid parental leave, a health club rebate program and more

At PDI, we are also committed to helping our associates maintain a healthy and sustainable work/life balance and are proud to provide: Sick leave, generous vacation and holiday time, paid parental leave, summer hours, flex place/flex time options

#LI-BK1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

experience manager jobs in lodi nj

Manager, Customer Experience

General Manager

Customer Service Manager, Airport Customer Experience

DSW Store Co Manager

Processing Center Manager-New Jersey Processing Center

Area Manager

General Manager Development Program

Pro Experience Manager

General Manager

Station Manager

Retail Store Manager

Account Manager - Beauty Care Solutions

Cake Decorator

ASSISTANT SEWING SUPERVISOR

Child Psychiatrist

Chief Estimator - Commercial HVAC

HVAC Service Manager

Key Account Manager

Sr. Advisor or Director, Advanced Nuclear

Billing Manager

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