TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market .
Additional information can be found at www.ttm.com
Client Services - Site Administrator – Level II/III Support Roles
Skills/Qualifications :
The Client Services Support Technician is responsible for addressing the following:
Help Desk calls from company user base
Creates the initial record of the request
Resolves all Level One end-user problem
Identify, evaluate and solve end-user workstation problems
Support and train end-users in a wide range of software applications
As needed; read, understand and apply complex technical information
Contacts third-party vendors for warranty service repair
Maintains punctual and predictable attendance
Assist site with after-hours support needs
Member of on-call after hours rotation for supporting all sites
Ability to work with minimal supervision, while communicating with site administration and other team members
Work closely to learn and share technical skills with other team members
Good Communication Skills
Able to lead medium sized projects and contribute solutions to knowledge base.
Master new computer technology
Maintain cooperative working relationships
Demonstrate sensitivity to, and respect for, a diverse population
Mentor junior level technicians with technical training
Dedicated Customer Service skills
Active and supporting team member with eager, can-do attitude
Strong knowledge of current desktop and laptop operating systems and hardware
Ability to install and troubleshoot Microsoft Office and other desktop applications
Skilled network and printing troubleshooting and problem resolution
Ability to quickly learn and adapt to new technologies and processes
Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications
Must excel in an environment where exceeding customer expectation is the key objective
Strong reading, documentation and basic math skills are required
Responsibilities:
Provide technical software, hardware and network problem resolution
Perform question/problem diagnosis and guiding users through step-by-step solutions
Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and internet connection problems
Clearly communicate technical solutions to end-users in a user friendly, professional manner
Provide one-on-one end-user training as needed
Escalate more complex end-user problems to the appropriate infrastructure team members
Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software
Assists in creating materials for end-user frequently asked questions (FAQs)
Conduct hardware and software inventory database maintenance and reporting, and perform related work as required
Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals
Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements
Helps install local area network cabling systems and equipment such as network interface cards, servers and switches
Skills/Qualifications :
Basic knowledge of current desktop and laptop operating systems and hardware
Can install Microsoft Office and other desktop applications
Able to follow established troubleshooting and other process documentation Good communications skills.
Can relay technical information in a manner the customer will understand
Strong reading, documentation and basic math skills are required Supervision:
Ability to work with minimal supervision, while communicating with site management and other team members to learn and share technical skills
Ability to work with site management and direct manager to identify site impacting issues
Education :
Two years college level course work or equivalent
Microsoft / Cisco Certification not required, but preferred
Experience :
4+ years providing end-user phone support for current PC desktop and application software OR
4+ years installing, upgrading, troubleshooting and repairing personal computers in a network environment.
SPECIAL REQUIREMENTS: Candidates must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
Should be familiar with some/all of the following applications :
o Microsoft Office Suites (2003 to Current version)
o Microsoft Exchange Management
o Microsoft Active Directory
o Microsoft Windows Server and Workstation Operating Systems
o DELL laptops/desktops
o Windows Surface pro/laptops
o AirWatch
o WebEx
o Oracle
o Java
o Terminal Services
o Cisco CUMC
o FTP, Telnet, DOS
o Remote Access tools
o Endpoint Security
o Cisco VPN
o ManageEngine Suite
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TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.
Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.
Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
