Overview:
Receive and process non-emergency administrative phone calls from the public requesting police, fire, medical, security or other services. Gather essential information from callers, interpret caller’s needs, then determine and send the appropriate response. Must be organized, adept at multi-tasking, level-headed, and trustworthy.
This office operates 24 hours a day, 7 days a week, 365 days a year. Work schedules may include weekdays, weekends, holidays, and day, swing, or grave shifts. Part-time hours may work up to 28 hours per week.
Primarily hiring for grave shift (10p-6a) on Sunday, Monday, Tuesday.
Responsibilities:
- Receive calls from the University departments as well as the public requesting police, fire, medical, facilities, security or other services
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Determine the nature and location of the incident: determine priorities, and dispatch units as necessary and in accordance with established procedures
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Dispatch facilities, maintenance and other university personnel to incidents that require immediate action to ensure the safety and security of the campus
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Closely monitor safety systems and alarms, such as fire detection, intrusion detection, access control, and security cameras
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Maintains contact with all units on assignment, maintain status and location of units
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Answers non-emergency calls for assistance
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Enter, update and retrieve information from a variety of computer systems
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Monitor several public safety radio frequencies
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Operate a variety of communications equipment, including radio consoles, telephones, computer aided dispatch (CAD), and other computer systems/programs
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Other duties as assigned
Qualifications:
Minimum Qualifications
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High School Diploma or GED
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Must be able to perform shift work; primarily graves (10p-6a)
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Customer service experience
Knowledge, Skills, and Abilities
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Knowledge of communication equipment and campus facilities
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Skill in the use of personal computer and related software application
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Skill in handling complaints and problems
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Ability to organize information and prioritize tasks effectively
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Ability to communicate effectively orally, electronically and in writing
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Ability to maintain confidentiality
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Ability to maintain control and composure in a fast-paced environment
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Ability to make decisions when administrators are not present
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Ability to focus on excellent customer service to inner department, the public, and Utah State University students and staff
Core Characteristics
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Decision Making
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Problem Solving
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Team Working
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Conflict Resolution
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Customer Focus
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Integrity and Trust
Job offer is contingent upon the successful completion of a background check.
Required Documents:
Along with the online application, please attach:
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Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”
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Cover letter to be typed/pasted at the end of your application (iForm)
**Document size may not exceed 10 MB.**
Advertised Salary: $16.00 Per hour ADA:
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions (such as typing).
University Highlights:
Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.
USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.
Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025–26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.
Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.
The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or
[email protected].
Notice of Non-discrimination:
In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.
Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.
Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.
In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.
The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:
Matthew Pinner
Executive Director
Civil Rights & Title IX Office
435-797-1266 | Old Main Rm. 401D
1475 Old Main Hill, Logan, UT 84322
Cody Carmichael
Title IX Coordinator
435-797-1266 | Old Main Rm. 402D
1475 Old Main Hill, Logan, UT 84322
For further information regarding non-discrimination, please visit crtix.usu.edu or contact:
U.S. Department of Education
Denver Regional Office
U.S. Department of Education
Office of Assistant Secretary for Civil Rights
