Top 5 Guest service agent Jobs in Logan Oh

Hotel Night Auditor - Hocking Hills Lodge & Conference Center
Hocking Hills State Park Lodge —Logan, OH
- $15 an hour
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
- Paid holidays
- Health insurance
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1d
Front Desk Agent
Hocking College —Nelsonville, OH
- $16 an hour
- 18 years or older
- English
- Hotel
Quick Apply
Front Desk Agent
Burr Oak Lodge and Conference Center —Glouster, OH
- Part-time
- Hotel
- Organizational skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Ohio University Inn & Conference Center —Athens, OH
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
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Front Desk Agent
InnVite Hospitality —Lancaster, OH
- $14 - $15 an hour
- Full-time
- Spanish
- Sales
- Computer literacy
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guest service agent jobs near logan oh

Hotel Night Auditor - Hocking Hills Lodge & Conference Center

Hocking Hills State Park Lodge
Logan, OH

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Job Details

Full-time
$15 an hour
1 day ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Computer operation
Spreadsheets
Windows
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with outgoing, friendly personalities for a Night Auditor/3rd Shift Front Desk Agent position. Can be full-time or part-time depending on your availability.

This is a 3rd shift position that will work 11pm -7am. This is an overnight shift that acts as the main point of contact for guests throughout the night. Responsibilities also include running end of day reports, balancing cash, credit cards, tips and other various venues depending on the season. The ideal candidate will be reliable, punctual, and have a drive to provide excellent customer service.

Hocking Hills Lodge and Conference Center is a brand new 81-room lodge with 40 cabins, a full-service restaurant/lounge, and banquet facilities to accommodate up to 200 guests. More property information is available at www.GreatOhioLodges.com.

Hocking Hills State Park is one of the most visited State Parks in the country requiring a level of attention to detail and service to meet the guest's expectations and experience.

Join an exciting, team-building, and career-oriented work environment
For full-time candidates - full medical, dental, vision plan available after 60 days
Pay is $15.00 per hour plus $1 shift differential per hour.
PTO after 1 year
Holiday Pay (including your birthday!)
401(k) Retirement Savings Plan
Room, food & retail discounts
Ongoing Training and Career Development

To begin, Night Auditors will be responsible for check-in/check-out of the current 40 cabins on the property along with making reservations for the brand new lodge. Night Auditors will then move into the Lodge and be responsible for all responsibilities below.

Responsibilities:

Post guest and master account charges into computer.
Provides accurate and timely summaries of daily revenues and expenses from entire location.
Assists in ensuring strict adherence to all accounting policies and procedure by all departments performing accounting duties.
Maintains the confidentiality of information obtained in the accounting office.
Responds to fire alarms, knowing correct procedures for emergency situations at location.
Audits Rooms, Food & Beverage, Retail and Sports Revenues.
Balances all charges back to computer generated totals and investigates any discrepancies and corrects.
Assists in the preparation of the spread sheets on computer or manually for management.
Walks to the different outlets to run register reports.
Explain and provide any promotional items to each guest checking in
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Cover other areas of hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned

Qualifications:

Must be 18 or older
Must possess basic education at High-School level or equivalent.
Must have experience with spreadsheets programs (i.e. Excel) and basic accounting knowledge.
Previous experience with office equipment including: typewriter, adding machine, computer, switchboard, credit card terminal.
Ability to multi-task and work under pressure
Ability to work 3rd shift, weekends and holidays
Must be able to stand and walk for long periods of time
Basic computer knowledge using a Windows environment
Previous experience with front desk hotel system a plus (Opera, Springer-Miller and the like)
Previously demonstrated cash handling and/or customer service experience
Must be a friendly, outgoing \"people\" person with a good attitude and professionalism

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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