Top 312 Customer service manager Jobs in Lombard Il

Customer Care Manager
Home Comfort Services, Inc. —Des Plaines, IL
- $60,000 - $68,000 a year
- Full-time
- Google Workspace
- Mid-level
- Administrative experience
- Health savings account
- AD&D insurance
Quick Apply
1d
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
8d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Associate Customer Success Manager
Applied Systems, Inc. —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 1 year
- Health insurance
- Dental insurance
Customer Care Manager
Walden University —Lisle, IL
- $60,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Regional CS Operation Manager - Midwest
Eletric80 —Chicago, IL
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Engineering
- Disability insurance
- Health insurance
E-Commerce & Customer Experience Manager
Al-Hamawi Roastery & Cafe —Alsip, IL
- $800 - $1,300 a week
- Full-time
- Sales
- Mid-level
- In-person
- Flexible schedule
Quick Apply
3d
Sales Support Specialist (Client Project Manager)
Revenue Storm Corporation —Schaumburg, IL
- $68,000 - $78,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
7d
Service Delivery Manager
RSA America LLC —Inverness, IL
- From $65,000 a year
- Full-time
- Google Workspace
- US work authorization
- POS
- 401(k)
- Paid time off
Quick Apply
4d
Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)
Apogee Insurance Group —Oak Brook, IL
- From $53,000 a year
- Office
- Bachelor's degree
- 1 year
- Food provided
Quick Apply
Customer Service Team Lead
ABC Plumbing, Sewer, Heating, Cooling and Electric —Arlington Heights, IL
- $22 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Shipping Manager, Client Service
Rago/Wright —Chicago, IL
- $80,000 - $95,000 a year
- Full-time
- Background check
- 7 years
- Microsoft Outlook
- Free parking
- Commuter assistance
14d
Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
Quick Apply
2d
Division Service Manager - Chicago, IL
Meyer Laboratory LLC —Wood Dale, IL
- Recruiting
- Manufacturing
- Senior level
- Mileage reimbursement
- 401(k) matching
Quick Apply
14d
Customer service/assistant manager
H2O Express Car Wash —Hanover Park, IL
- $16 - $20 an hour
- Part-time
- Driver's License
- US work authorization
- In-person
- Tuition reimbursement
- Paid time off
Quick Apply
4d
Customer Service - Self Storage Manager
Public Storage —Arlington Heights, IL
- $18 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
11d
Assistant Manager - AO Customer Service
United Airlines —Chicago, IL
- $88,259.40 - $107,872.60 a year
- Weekends as needed
- Mid-level
- Travel
- US work authorization
- Paid holidays
- Disability insurance
1d

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customer service manager jobs near lombard il

Customer Care Manager

Home Comfort Services, Inc. -
Des Plaines, IL

Quick Apply

Job Details

Full-time
$60,000 - $68,000 a year
1 day ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Administrative experience
High school diploma or GED

Full Job Description

Overview: Customer Care Manager & Recruiter

The Customer Care Manager (CCM) is responsible for providing quality and efficient service to customers & clients through the daily management of a team of Customer Service Representatives (CSRs). This includes hiring, motivating, rewarding, coaching, counseling, training, scheduling, reporting and problem solving. Additionally, the position is responsible for assisting the General Manager with development, analyses and implementation of staffing, training, marketing, scheduling and employee recognition programs. A successful CCM must have the ability to function as a part of a team and be able to think creatively and critically

This role is best satisfied by a friendly, ambitious, and detailed individual who is interested in meeting needs of both their co-workers and customers, who can attend to multiple processes throughout the day.

As a full-time team member, in this position you would support all company operations. You will be communicating with employees, vendors, and our clients daily. We are a 5 Star Company from the first touch in the office to the technician completing work in the home. Every team member matters!

Role Specific Details & Responsibilities:

● Provide daily directions and communication to employees to ensure client calls are answered in a timely, efficient and knowledgeable manner.

● Through hiring, training and feedback ensure a world class client experience on every phone call.

● Ensure first jobs each day are booked and confirmed the previous evening.

● Review schedule to ensure the right technicians are scheduled for the right jobs and jobs are prioritized correctly.

● Assist with supervising and dispatching all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.

● Provide outbound calling to supplement the demand that comes in. Responsible for filling the schedule every day or moving calls up on the schedule.

● Learn Adjustable Capacity and monitor and update all field staff changes for booking tools daily.

● Review GLSA calls to dispute incorrect leads and control spend.

● Resolve client concerns timely and efficiently.

● Verify all reviews in Service Titan and respond to any negative or off-platform reviews.

● Provide support to Call Center, especially during breaks, meetings, or on high-volume days

● Support on any financing processes, and send reports to parties involved

● New employee onboarding liaison: culture, processes, org structure, resources, benefits, and technology

● Plan and execute special events for staff & community partners- including holiday parties, meals, appreciation events- with support from Admin Coordinator and GM

● Participate in planning Employee engagement/retention programs, like competitions and celebrations

● Order Holiday gifts, company merchandise, swag, promo products, and print materials as directed by GM

● Collect and report out Call Center KPI’s, and present at Office Staff Meetings monthly

● Provide SG&A budget information to GM and review as needed

● Learn Audience segmentation and proactively create and manage outbound campaigns via various communication channels.

● Write and administer performance reviews for skill improvement.

● Provide appropriate coaching, counseling, direction and resolution.

Benefits

● Company matching 401(k)

● BCBS Health,

● Dental and Vision Insurance

● Life & ADD Insurance

● PTO

● PAID birthday (Floating Holiday)

● PAID Holidays

● A fantastic team environment and the support of a larger Family of Brands

Qualifications

● Administrative and Organizational Experience Required

● Highly Attentive to Detail

● Excellent Communication Skills- Written and Oral

● G-Suite and Microsoft Proficiency

● Ability to maintain confidentiality and discretion

● Ability to communicate with Management regarding workload

● High school diploma/GED required. Associate degree preferred.

● Self-starter, reliable, flexibility with hours

Pay: $60,000.00 - $68,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in lombard il

Customer Care Manager

Customer Service Lead

Manager, Customer Support

Associate Customer Success Manager

Customer Care Manager

Customer Experience Manager

Regional CS Operation Manager - Midwest

E-Commerce & Customer Experience Manager

Sales Support Specialist (Client Project Manager)

Service Delivery Manager

Client Service & Warranty Manager Residential Remodeling - Front Desk

National Contact Center Manager

Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)

Customer Service Team Lead

Shipping Manager, Client Service

Service Center Technical Lead

Division Service Manager - Chicago, IL

Customer service/assistant manager

Customer Service - Self Storage Manager

Assistant Manager - AO Customer Service

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