Top 5718 Communication programs associate Jobs in Long Beach, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Coordinated Family Support Specialist
CPR-LA —Bellflower, CA
- $23 - $25 an hour
- Full-time
- Bilingual
- Working with individuals with developmental disabilities
- Spanish
- Mileage reimbursement
- Health insurance
Quick Apply
Program Aide
Human Services Association —Downey, CA
- $21 - $24 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Bilingual Customer Associate
Confidencial —Huntington Beach, CA
- $950 - $1,550 a week
- Full-time
- Spanish
- English
- In-person
Quick Apply
4d
Intake Worker-Temporary
The Children's Collective, Inc. —Los Angeles, CA
- $22 - $23 an hour
- Full-time
- Clean driving record
- Computer literacy
- Mid-level
Quick Apply
Stock Associate
World Market —Lakewood, CA
- $18.47 - $18.97 an hour
- Part-time
- Merchandising
- 16+ years old
- Fair chance
- Paid holidays
- Health insurance
Quick Apply
1d
Preschool Teacher
Child Lane —Long Beach, CA
- $28 an hour
- Full-time
- Classroom
- Preschool
- Education
- Health insurance
- Dental insurance
Quick Apply
8d
Merchandise Associate
TJ Maxx —Long Beach, CA
- $16.90 - $17.40 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Sales associate
World Market —Lakewood, CA
- $17.87 - $18.37 an hour
- Part-time
- Merchandising
- 16+ years old
- Fair chance
- Paid holidays
- Health insurance
Quick Apply
Store Associate - Long Beach (00060)
In-N-Out —Long Beach, CA
- $22 an hour
- Part-time
- No experience needed
- Quick service & fast food restaurant
- Communication skills
- Profit sharing
- Health insurance
Merchandise/Cashier Associate
TJ Maxx —Long Beach, CA
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
8d
Faculty Center Coordinator
California State University, Long Beach —Long Beach, CA
- $4,047 - $5,896 a month
- Temporary
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
4d
Part-Time Sales Associate
MINISO USA —Long Beach, CA
- $17.81 an hour
- Part-time
- High school diploma or GED
- Organizational skills
- Communication skills
- Flexible schedule
Service Team
Panda Restaurant Group —Long Beach, CA
- $21 - $24 an hour
- Email
- Serving
- Fast casual restaurant
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
Front Office - Agent
Carson Doubletree —Carson, CA
- $20 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
Front Desk Supervisor
Long Beach Hilton - Atrium Hospitality —Long Beach, CA
- From $27 an hour
- Full-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
10d
Faculty Center Coordinator
California State University —Long Beach, CA
- Online Application
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
4d
Retail Cashier Associate - Part-time
Big 5 Sporting Goods —Lakewood, CA
- $16.90 - $17.50 an hour
- Part-time
- 18 years or older
- Basic math
- Cleaning
- Store discount
- Profit sharing
Quick Apply
Store Associate - Seal Beach (00271)
In-N-Out —Seal Beach, CA
- $22 an hour
- Part-time
- No experience needed
- Quick service & fast food restaurant
- Computer skills
- Profit sharing
- Health insurance
Courtesy Clerk/Grocery Bagger
Ralphs —Long Beach, CA
- $17.00 - $17.30 an hour
- Part-time
- Merchandising
- Adults
- Older adults
- Paid holidays
- Health insurance

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

communication programs associate jobs in long beach, ca

Member Service Representative

Coordinated Family Support Specialist

Program Aide

Bilingual Customer Associate

Intake Worker-Temporary

Stock Associate

Preschool Teacher

Merchandise Associate

Sales associate

Store Associate - Long Beach (00060)

Merchandise/Cashier Associate

Faculty Center Coordinator

Part-Time Sales Associate

Service Team

Front Office - Agent

Front Desk Supervisor

Faculty Center Coordinator

Retail Cashier Associate - Part-time

Store Associate - Seal Beach (00271)

Courtesy Clerk/Grocery Bagger

I want to receive the latest job alert for communication programs associate in long beach, ca

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