Top 28 Customer support engineer windows linux network security Jobs in Long Beach, Ca

Support Engineer
Integritek —Los Angeles, CA
- Mid-level
- Office
- Windows
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IT Systems Engineer II
Impulse Space —Redondo Beach, CA
- $150,000 - $185,000 a year
- Full-time
- 6 years
- System design
- Windows
- Health insurance
- Dental insurance
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Network Systems Engineer- Los Angeles CA
Blue Mantis —Los Angeles, CA
- $115,000 - $155,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
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Systems Engineer I
DAI Companies —Los Angeles, CA
- $75,000 - $80,000 a year
- Computer Science
- Mid-level
- Office
12d
IT Systems Engineer II (Test)
Impulse Space —Redondo Beach, CA
- $160,000 - $185,000 a year
- Full-time
- 7 years
- System design
- Windows
- Health insurance
- Dental insurance
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IT Network Engineer - Top Secret Clearance
SpaceX —Hawthorne, CA
- $130,000 - $160,000 a year
- Extended hours
- Computer Science
- Mid-level
- Windows
- Paid parental leave
- Employee stock purchase plan
Network & Systems Engineer, Media Systems Engineering
Amazon.com Services LLC —Culver City, CA
- $126,300 - $170,000 a year
- Full-time
- System design
- Java
- Analysis skills
- AD&D insurance
- Health insurance
Sr. Cyber Security Engineer
OSI Systems, Inc. —Hawthorne, CA
- $140,000 - $150,000 a year
- Full-time
- Azure
- Computer Science
- 5 years
- Paid jury duty
- Health savings account
Technical Support Specialist
Jazwares, LLC —Los Angeles, CA
- $29.58 - $34.62 an hour
- Email
- Azure
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance
3d
Principal Network/ Systems Engineer
Koniag Government Services —Carson, CA
- Full-time
- Azure
- Computer Science
- Windows
- Paid holidays
- Health insurance
Systems Engineer
Lendistry —Santa Ana, CA
- $115,800 - $130,200 a year
- Full-time
- Computer Science
- Bachelor of Science
- System design
- Health savings account
- Paid holidays
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10d
Senior IT Network Engineer II
Rocket Lab Corporation —Long Beach, CA
- $115,000 - $140,000 a year
- Azure
- System design
- Windows
Quick Apply
Sr Monitoring & Observability Engineer, Los Angeles (On-Site)
DAI Companies —Los Angeles, CA
- $115,000 - $125,000 a year
- On call
- Computer science
- Azure
- Computer Science
Enterprise Sales Engineer
Sophos —Los Angeles, CA
- $120,400 - $200,200 a year
- Remote
- Windows
- 8 years
- US work authorization
Associate Cloud MSP Engineer
Megazone Cloud US —Irvine, CA
- $60,000 - $105,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
10351 - Network Platform Engineer
Hyundai Autoever America —Irvine, CA
- $135,000 - $150,000 a year
- Full-time
- Bachelor of Science
- System design
- Office
Quick Apply
Sr. Cyber Security Engineer
OSI Systems, Inc —Hawthorne, CA
- $140,000 - $150,000 a year
- Full-time
- Azure
- Computer Science
- 5 years
- Paid jury duty
- Health savings account
Manager, Operations
COMTECH TELECOMMUNICATIONS —Los Angeles, CA
- $150,000 - $170,000 a year
- Full-time
- Remote
- Computer Science
- Pass drug screening
- Maintenance
Quick Apply
12d
Technical Account Manager
Be Structured Technology Group, Inc. —Los Angeles, CA
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Commuter assistance
- AD&D insurance
Quick Apply
8d
Senior Cloud Solutions Architect (VDI/AWS Workspaces)
Mission —Los Angeles, CA
- Full-time
- Remote
- Windows
- Travel
- Mentoring

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customer support engineer windows linux network security jobs near long beach, ca

Support Engineer

Integritek -
Los Angeles, CA

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Job Details

Qualifications

Customer communication
Customer relationship building
Technical documentation
Employee relationship building
De-escalation techniques
Conflict de-escalation
Managing clients in a customer support role
Customer engagement
Customer support
Root cause analysis
Escalation handling

Full Job Description

Company Description

Headquartered in Austin, Texas, and providing managed services globally, Integritek is a premiere provider of technology services and support. Integritek was formed with the purpose of combining “integrity with technology.” Our primary goal is to be a trusted adviser to our customers, providing our services to them with the utmost integrity, honesty, and professionalism. The solutions we offer cover a wide range of technological needs; IT management, IT consulting and a full array of communication services.

Job Description

Key Accountabilities:

The Support Engineer is responsible for providing technical support to clients by resolving various customer service issues a day. A commitment to excellent customer service is demonstrated by being purpose driven, providing personalized support and executing with tenacity. You will be empowered to leverage Integritek’s ticketing platform and dashboards to manage your ticket que and will work in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy customer service oriented support, possess knowledge across a wide range of technical topics and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills.

Essential Knowledge, Skills, and Competencies

To successfully perform in this role, an individual must consistently demonstrate the following abilities:

Purpose Driven

§ Superior ability to diagnose individual and client ecosystem issues by asking questions, listening to understand and identifying the client’s issue(s).

§ Demonstrate and communicate a tenacious commitment to resolving the issue through attentiveness and patience.

§ Proactively anticipate client needs by thinking ‘10 steps ahead’: diagnose ‘root causes’ versus treating symptoms and anticipate the impact to additional processes and/or systems.

§ Embody the Integritek brand by building productive relationships built on trust, patience and results with internal staff, customers and vendor partners.

Personalized Support

§ Develop an in-depth knowledge base of your client’s technical infrastructure ecosystem, culture and communication preferences.

§ Keep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences.

§ Maintain client specific documentation in Integritek’s systems according to standards and specifications.

§ Handle surprises by acting cool under pressure and use positive language to de-escalate situations.

Tenacious Execution

§ Respect the client’s time and that of your team by efficiently exploring solutions and escalating when appropriate.

§ Self-motivated to solve the issue and can act independently to prioritize and manage multiple client issues at a time.

§ Insatiable appetite and willingness to learn and demonstrate a commitment to personal development by seeking out training opportunities and actively learning from teammates.

§ Flourish in a fast paced, deadline driven environment with teammates who are results oriented and fast thinkers.

§ Seek to overcome challenges and accept failure as an opportunity for improvement.

Technical Knowledge & Skills

This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to:

Remote desktop support
Windows Server (all versions)
Various server environments
Microsoft SQL
Enterprise level network architecture
Complex LAN/WAN environments
Disaster recovery solutions
Backup solutions and applications (Appassure, Veeam, etc.)
Load balancing technologies
VPN technologies
Network security (Cisco, SonicWall, PFSense, etc.)
Virtualization technologies (VMWare, Hyper-V, etc.)
Microsoft Exchange / Hosted Exchange
Various operating systems (Linux, MacOS, Windows)
Encryption technologies (Bitlocker, Symantec, etc.)
Active Directory
Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.)
Desktop applications
Networking and configurations (Switching, routing, firewalls)
Web technologies (XML, HTML, CSS)
VoIP phone systems

Qualifications

Experience & Education

§ Preferred certifications include CompTIA A+, Network+, CCNA but are not required

§ 4+ years experience in a technical support, help desk, network support position

§ 2-5+ years experience working for a managed service provider or similar business

§ Degree valued but not required

Other Expectations

§ A general understanding of our industry is expected; familiarity with IT management consulting services is helpful.

§ Adherence to all job-related practices, policies, and procedures.

§ Previous work experience and education that align with the requirements of the job as outlined above.

§ Reliable transportation and current auto insurance to travel 5% for onsite customer support.

§ Constant, quick, and accurate use of a personal computer, automation systems, and office equipment.

Technical Learner- You nerd out on developing your industry skills and knowledge, you pick up on technical things quickly, and constantly seek opportunities to apply to your work.
Customer Focused- You are passionate about understanding the needs of customers and partnering with them to provide the best technical solutions.
Problem Solver– You look beyond the obvious and don’t stop at the first answer, using open analysis and data to drive your decisions.
Collaborative– You proactively work with others to breakdown silos in a positive way to help guarantee project success.
Results Driven– You know how to set goals for yourself and you know how to meet them, aligning resources and communicating wherever necessary.
Reliable– You can be counted on to do what you commit to and you always deliver.
Adaptable– You can shift gears based on needs and remain cool and collected in a fast-paced, high pressure, dynamic environment. You enjoy the challenge of unfamiliar tasks.
Amiable- You are seen as positive, respectful, and exude a strong sense of teamwork by working effectively and efficiently with all team members.
Communicator– You have excellent written and verbal communication skills.

Additional Information

The Contributor Expectations outlined in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified, nor do they constitute an employment contract. Like all other Integritek employees, you are an employee at will who can be terminated, with or without cause, at any time, at the option of either Integritek or yourself.

While performing the essential duties of this job, the employee may need to sit for prolonged periods of time to travel or work at a station equipped with a computer and phone. Motions such as bending, stooping, crouching, pulling, and pushing may occasionally need to be performed, as well as lifting items up to 10 lbs. Integritek is an Equal Opportunity Employer and may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

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Refine Your Search

customer support engineer windows linux network security jobs in long beach, ca

Support Engineer

IT Systems Engineer II

Network Systems Engineer- Los Angeles CA

Systems Engineer I

IT Systems Engineer II (Test)

IT Network Engineer - Top Secret Clearance

Network & Systems Engineer, Media Systems Engineering

Sr. Cyber Security Engineer

Technical Support Specialist

Principal Network/ Systems Engineer

Systems Engineer

Senior IT Network Engineer II

Sr Monitoring & Observability Engineer, Los Angeles (On-Site)

Enterprise Sales Engineer

Associate Cloud MSP Engineer

10351 - Network Platform Engineer

Sr. Cyber Security Engineer

Manager, Operations

Technical Account Manager

Senior Cloud Solutions Architect (VDI/AWS Workspaces)

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