Top 165 Guest service agent Jobs in Long Beach, Ca

Front Desk Agent
FAIRMONT —Long Beach, CA
- $28 an hour
- Overtime
- 1 year
- Entry level
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Front Desk Agent (Part-Time)
FAIRMONT —Long Beach, CA
- $28 an hour
- Overtime
- 1 year
- Entry level
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Long Beach, CA
- $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Homewood Suites Long Beach Airport —Long Beach, CA
- From $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Office - Agent
Carson Doubletree —Carson, CA
- $20 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
Front Desk Agent
Doubletree Hilton Carson —Carson, CA
- $20 an hour
- Full-time
- Background check
- Hotel
- High school diploma or GED
Quick Apply
6d
Front Desk Agent
Avalon Hospitality Group, LLC —San Pedro, CA
- $25 an hour
- Part-time
- Writing skills
- Hotel
- High school diploma or GED
Quick Apply
9d
Hotel Front Desk Receptionist
Residence inn by Marriott Los Angeles LAX —Los Angeles, CA
- $26.75 - $27.25 an hour
- Residential
- Hotel
- High school diploma or GED
- Food provided
Quick Apply
Guest Service Agent - Front Desk (Full Time)
Terranea Resorts —Rancho Palos Verdes, CA
- From $25.32 an hour
- Weekends as needed
- CPR Certification
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Guest Service Agent
Sonesta —Redondo Beach, CA
- $31.50 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
9d
Front Desk Agent
USC —Los Angeles, CA
- $22.79 - $28.00 an hour
- Night shift
- Hotel
- High school diploma or GED
- Bachelor's degree
Hotel Front Desk Agent $23 Per Hour
Commerce Casino —Commerce, CA
- $23 an hour
- Full-time
- Writing skills
- No high school diploma
- English
- Health insurance
- Dental insurance
Quick Apply
Front Office Agent
Marriott International, Inc —Costa Mesa, CA
- $29.65 an hour
- Weekends as needed
- Hotel
- Fair chance
- Entry level
Experience Concierge - Guest Services (Part Time)
Terranea Resorts —Rancho Palos Verdes, CA
- From $27.99 an hour
- Part-time
- 5 years
- High school diploma or GED
- Organizational skills
Front Desk Agent - westdrift Manhattan Beach
westdrift Manhattan Beach —Manhattan Beach, CA
- $26.04 - $32.56 an hour
- English
- Hotel
- Entry level
Quick Apply
Front Desk Host
PLAYA PROPER HM LLC —Los Angeles, CA
- $23.58 an hour
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
8d
Front Desk Agent
The Westin Anaheim Resort —Anaheim, CA
- $25.78 - $26.78 an hour
- Part-time
- Spanish
- Ability to walk for extended periods
- Word processing
Quick Apply
Reservations Sales Agents (Full Time)
Terranea Resorts —Rancho Palos Verdes, CA
- From $23.19 an hour
- Full-time
- English
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
Guest Service Agent
Stonebridge —Inglewood, CA
- $25 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
BALBOA BAY CLUB VENTURES LLC —Newport Beach, CA
- $23.20 an hour
- Weekends as needed
- Basic math
- Hotel
- Communication skills
Quick Apply

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guest service agent jobs near long beach, ca

Front Desk Agent

FAIRMONT -
Long Beach, CA

Quick Apply

Job Details

Full-time
$28 an hour

Qualifications

1 year
Entry level

Full Job Description

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Job Description

Responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Assist guests regarding hotel facilities in an informative and helpful way
Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards.
Maintaining proper record keeping for guest accounts and settle the accounts upon departure while ensuring all service standards are followed
Conduct self-audits on luxury standards, and participate in the review of audits conducted by the team.
Take initiative to add a personalized experience
Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms.
Issue keys and post miscellaneous charges as requested.
Accept payment for guests’ accounts both at the time of registration and at checkout.
Maintain a house bank and make a deposit and accurate report of receipts daily.
Follow accurately all cash handling procedures
Ensure all guest folios are accurately billed prior to departure.
Respond to guest text messaging platform
Handle guest concerns over phone or in person, and offer resolution promptly.
Manage guest correspondence via email prior to arrival, during their stay, and after departure.
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Communicate with housekeeping, maintenance, and guest services to fulfill guest requests
Promote the loyalty program and enroll members upon arrival.
Follow daily checklist for all front office tasks
Answer guest inquiries about hotel services, facilities and hours of operation.
Maintain knowledge of current hotel events, activities and promotions.
Work closely with the concierge team to offer information to guests about dining and activities in the area.
Handle mail, packages, and facsimiles in the absence of the concierge.
Create reservations for guests who are at the desk or who call in after hours
Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out.
Assist the bell desk in storing any luggage when needed.
Work closely with valet team to expedite the service.
Assist co-workers with payments or petty cash as required.
Follow department policies, procedures and service standards
Follow all safety policies
Maintain regular and predictable attendance
Due to the fluctuation in business levels in the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance is required at all scheduled training sessions and meetings.
Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Minimum of 1 year experience in hospitality required
Previous luxury hospitality experience an asset
Previous Opera Cloud experience an asset
High school diploma or equivalent required
Hospitality Diploma is an asset
Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Computer literate in Microsoft Office required
Ability to work with various software
Must possess a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team and also with minimal supervision
Must be available to work overnight shifts and be available to cover variety of shifts, including mornings, evenings, weekends, overtime shifts, and holidays.
Must have the ability to handle cash effectively and accurately

Additional Information

What is in it for you:

Rate of pay: $28.00 per hour
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Quick Apply

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guest service agent jobs in long beach, ca

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Front Desk Agent

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Front Desk Agent

Hotel Front Desk Agent $23 Per Hour

Front Office Agent

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Front Desk Agent - westdrift Manhattan Beach

Front Desk Host

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Reservations Sales Agents (Full Time)

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