PROGRAM OVERVIEW: The Skid Row Care Campus is a Los Angeles County and community-driven program that aims to bring dignity and hope via a comprehensive service hub offering a full suite of harm reduction services and programming, including medical and mental health care, respite beds, laundry, showers, and restrooms, volunteer and employment opportunities, and a broad array of extracurricular programming via a network of community partners.
POSITION OVERVIEW: The Hygiene Program Associate works under the direction of the Hygiene Program Lead and is part of a multidisciplinary team of providers operating the Skid Row Care Campus. The Hygiene Program Associate’s focus is maintaining the hygiene component of the program, which includes the shower, restroom, and laundry facilities. This position is responsible for ensuring that all restrooms and showers are cleaned, sanitized, and restocked regularly, as well as handling laundry duties. The ideal candidate will be detail oriented, organized, and take pride in maintaining a clean and welcoming environment for all guests. This role requires working outdoors over 50% of the time. Standing, lifting, bending, loading and unloading supplies required on a daily basis. This position requires weekend and possible evening hours, for a total of 40 hours per week.
PRINICIPAL DUTIES & RESPONSIBILITIES:
Implement and consistently practice harm reduction, trauma-informed care, housing first philosophy, and integrated care interventions
- Maintain a positive, warm, welcoming environment in cooperation with additional facility partners Meet, greet, and direct guests/clients to appropriate resources available on-site
- Conduct custodial duties including thorough cleaning of showers, restrooms, and/or laundry facilities
- Clean and sanitize all shower areas, restrooms, sinks, mirrors, and surrounding spaces after each use
- Ensure that all supplies (toilet paper, soap, paper towels, toilet seat covers, bath towels, terry towels, shampoos/conditioner, body wash, other hygiene supplies, etc.) are stocked and replenished regularly
- Sweep and mop floors to maintain cleanliness and prevent any buildup of dirt or debris Homeless Health Care Los Angeles, March 2026 Page 2 of 4 Ensure all fixtures, lighting, and equipment are in working order and report any maintenance issues
- Maintain a high standard of cleanliness and hygiene at all times
- Work safely with a variety of cleaning supplies
- Collect and sort laundry items such as towels, linens, and other laundry-related items
- Operate washing machines and dryers, following proper laundering instructions to ensure the longevity and cleanliness of items
- Store guest laundry appropriately for easy access
- Maintain inventory of laundry supplies and notify the supervisor when supplies need to be reordered
- Ensure laundry areas are neat, organized, and free from hazards
- Regularly disinfect high-touch surfaces, including door handles, light switches, and countertops
- Empty trash cans and replace liners as needed
- Ensure all cleaning equipment is maintained and in good working condition
- Answer questions regarding the Skid Row Care Campus resources, hours, and procedures
- Develop relationships with representatives in other agencies to support individuals in attaining services
- Provide referrals and warm handoffs to other service providers as needed
- Able to serve a diverse vulnerable client populations and communicate effectively in a culturally competent manner
- Respond to overdose or other emergency situations, as needed
- Able to work in a multi-disciplinary team environment, utilizing professional, open and respectful communication.
- Maintains a solution-focused, strengths-based and client-centered approach with managers, Directors, colleagues, co-workers, partners, and guests of the Skid Row Care Campus
- Ensure performance management standards are met through ongoing supervision and addressing barriers as they arise
- Attend and participate in all required contractual, agency, and professional development trainings
- Must complete Overdose Prevention and other trainings, as required
- Comply and maintain familiarity with agency and program policies and procedures and other applicable regulations
- Attend and participate in supervision, staff meetings, trainings, workshops, and special projects to promote professional development
- Model HHCLA approach, mission, and core values in all communication, correspondence, community events, and advocacy efforts
- Report to work on time and maintains reliable and regular attendance
Other duties as assigned REQUIRED QUALIFICATIONS & SKILLS: REQUIRED Education and
Work Experience: Minimum of two years’ experience in related cleaning/janitorial field(s) and/or human services arena; OR lived experience with homelessness, incarceration, sex work and/or substance use Knowledge and Skills: Familiar with the principles of Harm Reduction, Motivational Interviewing, and Trauma-Informed Care
- Ability to work in fast-paced, high-energy environment
- Ability to define problems and use critical thinking skills to identify solutions
- Ability to work independently and with others, including other employees, clients, and members of the public, face-to-face, and electronic missive contexts
- Ability to multi-task, establish priorities, manage time, and perform duties under time constraints Homeless Health Care Los Angeles, March 2026 Page 3 of 4
- Ability to be flexible and adapt to changing work demands
- Maintain high level of concentration and attention to detail for extended periods of time
- Ability to respond effectively to sensitive inquiries or concerns
- Maintain a high level of ethical and professional standards in accordance with agency policies
PREFERRED QUALIFICATIONS:
- Bilingual in Spanish and English
- Strong de-escalation skills
- Cultural fluency with the Skid Row community
SUPERVISION RECEIVED:
Staff success and professional development is a priority at HHCLA. Staff will receive regular individual supervision with their direct supervisor. Additionally, direct service staff will have the opportunity to participate in group supervision, which provides a learning and supportive environment to promote quality client care, self-care and a healthy work environment.
ORGANIZATIONAL RELATIONSHIPS/INTERACTION:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily; help maintain a healthy work environment, initiates and maintains professional interactions and communication with HHCLA employees and/or others, and interacts with all levels of organizational staff and management; outside agencies, community partners, and/or vendors.
WORK ENVIRONMENT:
While the Harm Reduction approach allows HHCLA to care for members of the highly vulnerable population of community members who use substances and have been largely dismissed by other agencies and programs, this approach also entails caring for guests with co-occurring substance use addiction and complex mental health conditions who present more challenging behaviors. The work environment at the Skid Row Care Campus thus includes guests who frequently present in an escalated state. Those with a low tolerance for escalated behavior or minimal experience with de-escalation may find the work environment at the Skid Row Care Campus challenging and/or inconsistent with their standard for a suitable workplace environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, must be available to work irregular hours, shifts, weekends, and holidays. The noise level in the work environment is usually moderate. The employee will constantly work in indoor and outdoor weather conditions.
PSYCHOLOGICAL EXPECTATIONS:
Employee and client safety are top priority at HHCLA. While the Harm Reduction approach has proven highly effective in providing preemptive techniques for ensuring non-confrontational and dignifying engagements with guests and/or community members, low threshold programming lends itself to employees that have a higher threshold for working in high stress environments with guests and/or community members who present escalated behavior. Homeless Health Care Los Angeles, March 2026 Page 4 of 4 PHYSICAL EXPECTATIONS: While performing the duties of this job, the employee is frequently required to stand, sit and kneel on ground and floor. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with HHCLA’s community members. The employee must regularly lift and/or move up to 25 pounds and occasionally move or lift up to 40 pounds. While performing the duties of this job, employee must be available to work irregular hours, shifts, weekends, and/or holidays. The noise level in the work environment is usually moderate and at times, loud. Employee may work in outdoor weather conditions more than indoor. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. AMERICANS WITH
DISABILITY SPECIFICATIONS:
There is street-level entry at the Skid Row Care Campus. The Skid Row Care Campus operates on the ground level of the property with ADA access. There is one flight of stairs that must be climbed to the 2nd floor at HHCLA’s Administration and Beverly Blvd. site location. There is no elevator access within these offices.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Los Angeles, CA 90013 (Required)
Work Location: In person
