Top 34 call center manager Jobs in long beach ca

Call Center Manager
Motion Picture Industry Pension & Health Plans —Los Angeles, CA
- $100,000 - $125,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
2d
Office Marketing Supervisor/ Appointment Setting Supervisor (Call Center)
Sierra Roof Inc. —Anaheim, CA
- $1,000 - $1,500 a week
- Full-time
- Mid-level
- Analysis skills
- Supervising experience
Quick Apply
Call Center Sales Performance Supervisor
Amen Clinics, Inc. —Costa Mesa, CA
- $30 - $33 an hour
- Full-time
- Analysis skills
- Quality control
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
6h
Assistant Call Center Manager
RARE COLLECTIBLES TV LLC —Torrance, CA
- $70,304 a year
- Evenings as needed
- Sales
- Computer literacy
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Call Center Manager
Drain Right Services, Inc. —Gardena, CA
- From $65,000 a year
- Full-time
- Sales
- Mid-level
- Presentation skills
- Paid training
- Health insurance
Quick Apply
Guest Services Manager
Terranea Resorts —Rancho Palos Verdes, CA
- $80,000 - $90,000 a year
- Full-time
- Clean driving record
- Basic math
- English
- Health insurance
- Dental insurance
Call Center Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Call Center Manager
Bath Concepts Independent Dealers —Anaheim, CA
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Manager, Guest Care (Contact Center)
Panda Restaurant Group —Rosemead, CA
- $112,500 - $158,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Supervisor, Customer Support
Western Digital —Irvine, CA
- $61,200 - $81,600 a year
- Full-time
- Mid-level
- Microsoft Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Manager
XDS —Los Angeles, CA
- $100,000 - $150,000 a year
- Full-time
- 5 years
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Service Operations Manager
Hotsy of Southern California —Anaheim, CA
- $70,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Team management
- Paid holidays
- Health insurance
Quick Apply
Navigator Supervisor - Call Center
MemorialCare Health Services —Fountain Valley, CA
- $29.20 - $42.33 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- Computer literacy
- Health insurance
2h
Customer Care Manager, Vault
Collectors —Santa Ana, CA
- $72,438 - $95,022 a year
- Email
- 7 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Now Hiring: Interim Call Center Manager – Join a Growing, High-Impact Practice with Benefits Included!
SOUTHERN CALIFORNIA ENT MSO LLC —Hawthorne, CA
- $70,304 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
CSX - Senior Manager, Contact Center Transformation
PRICE WATERHOUSE COOPERS —Los Angeles, CA
- $124,000 - $280,000 a year
- 8 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
PU&R Contact Center Operations and Transformation Manager
Deloitte —Los Angeles, CA
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
7d
Customer Experience & Service Transformation Advisory Manager
Accenture —Irvine, CA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Supervisor Member Services: Hoag Clinic Engagement Service
Hoag Health System —Costa Mesa, CA
- Full-time
- Microsoft Excel
- PMP
- Mid-level
3d
CSX - Manager, Contact Center Transformation Strategy&
PRICE WATERHOUSE COOPERS —Los Angeles, CA
- $99,000 - $232,000 a year
- Bachelor's degree
- Mentoring
- Fair chance
- Paid holidays
- Health insurance

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Call Center Manager

Motion Picture Industry Pension & Health Plans -
Los Angeles, CA

Quick Apply

Job Details

Full-time
$100,000 - $125,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Optimizing workflow processes
Record keeping
Staff supervision
Microsoft Excel
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Coaching
Team development
Customer relationship management (CRM) systems (technically supported)
Process improvement planning
Business operations
Call center management
Team motivation (leadership skill)

Full Job Description

For more than 70 years, the Motion Picture Industry Pension & Health Plans (MPI) has proudly served the entertainment community by supporting the financial and healthcare well-being of the people who bring stories to life — from set crews to post-production pros.

We’re not just people and benefit specialists; we’re problem-solvers, collaborators, and stewards of trust. Our teams are guided by a simple mission: to improve the lives of those who work in the entertainment industry through accuracy, accountability, and care.

MPI is recognized as a five-time certified Great Place to Work® employer and recipient of the World at Work Seal of Distinction because we believe people do their best work when they’re respected, supported, and inspired.

Role Overview:
MPI has an immediate opportunity for a hands-on Manager to act as a key leader in the Participant Services Center (PSC) Call Center. The Call Center Manager will possess excellent communication and organizational skills and have a passion for delivering outstanding customer service. Responsibilities include overseeing the day-to-day operations of a high-volume contact center, developing and mentoring Participant Services Center Representatives, collaborating with other managers to optimize performance, and brainstorm new processes to boost the contact center’s efficiency and productivity levels.

This position works onsite in Studio City, CA. Local candidates only, relocation assistance is not provided.
MPI requires employees to be vaccinated against Covid-19 with exceptions as required by law.

Qualified candidates, please submit your current resume with a cover letter and your compensation requirements for consideration.
Submissions will be reviewed; only candidates most closely matching the requirements of the position will be contacted.

What You'll Need:

Bachelor’s degree in business administration or equivalent work experience required.
Demonstrated success in a supervisory role managing 10-25 employees, with a proven track record of effectively overseeing contact center operations, leading teams, and improving service quality and efficiency.
Ability to analyze data, identify trends, and develop effective solutions to improve contact center performance and resolve participants’ issues.
Strong ability to make informed and timely decisions that enhance operational efficiency and participants’ satisfaction.
Excellent verbal and written communication skills, with the ability to build rapport with team members and participants, and effectively convey information.
Extensive experience with industry-standard contact center software and CRM platforms, ensuring seamless operations and accurate record-keeping.
Demonstrated experience in adopting contact center automaton solutions.
Advanced PC skills to include Microsoft Office Suite Word, Excel and Outlook.
Proven leadership skills in developing, coaching, and motivating a diverse team to achieve their full potential and meet performance targets.
Ability to remain calm and composed under pressure, efficiently resolving challenging participants’ concerns and maintaining high levels of satisfaction.
Understanding of MPIPHP’s offerings and policies, enabling the delivery of accurate information and consistent service to participants.
Excellent attendance and reliability, with the ability to work extended hours as required.
Ability to work well with individuals at all levels of the organization.
Ability to accept direction and developmental guidance from supervisor.

What You'll Do:

Manage the day-to-day operations of a high-volume contact center, ensuring smooth and efficient processes.
Develop, mentor, and train PSC Representatives, including interviewing and onboarding new hires and training them in call handling techniques.
Oversee employee progress, providing regular feedback and implementing improvement plans as needed.
Address and resolve complex participant issues, working closely with dissatisfied participants to find satisfactory solutions consistent with MPI participant experience service model.
Schedule shifts to balance staff availability with the needs of the contact center, always ensuring adequate coverage.
Brainstorm and implement new processes to enhance efficiency and productivity levels within the contact center.
Monitor call and email quality and ensure adherence to customer service and quality standards and protocols.
Work collaboratively with department leaders and other managers to optimize overall department and individual performance levels and service quality.
Generate and analyze reports on contact center metrics, using data to inform strategic decisions and operational improvements.
Ensure that all participant interactions are handled professionally and courteously, maintaining high levels of participant satisfaction, measured through post call surveys, call quality assurance, and other measures as defined by Chief Experience Officer.
Utilize strong multitasking abilities and organizational skills to manage multiple tasks while maintaining a structured and efficient workflow.
Provide guidance on content to ensure PSC Representatives have the latest information.
Ensure department compliance with regards to Health Insurance Portability and Accountability Act (HIPAA) regulations related to the protection of personal history information.
Perform other duties as assigned.

Compensation & Benefits:
The anticipated base salary for this position is $100,000 - $125,000 annually. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

MPI offers a comprehensive benefits package, including free medical, dental, and vision coverage, generous paid time off, retirement benefits, and professional development opportunities.

Motion Picture Industry Pension & Health Plans (MPI) is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age over 40, marital status, veteran status, mental or physical disability, pregnancy, genetic information, or any other basis prohibited by law. Any applicant who, because of disability, requires accommodation or assistance in completing this application or at any time during the application process should contact the Human Resources Department. MPI also provides reasonable accommodations to disabled employees consistent with its obligations under applicable law.

Quick Apply

Refine Your Search

call center manager jobs in long beach ca

Call Center Manager

Office Marketing Supervisor/ Appointment Setting Supervisor (Call Center)

Call Center Sales Performance Supervisor

Assistant Call Center Manager

Call Center Manager

Guest Services Manager

Call Center Manager

Call Center Manager

Manager, Guest Care (Contact Center)

Supervisor, Customer Support

Customer Service Manager

Service Operations Manager

Navigator Supervisor - Call Center

Customer Care Manager, Vault

Now Hiring: Interim Call Center Manager – Join a Growing, High-Impact Practice with Benefits Included!

CSX - Senior Manager, Contact Center Transformation

PU&R Contact Center Operations and Transformation Manager

Customer Experience & Service Transformation Advisory Manager

Supervisor Member Services: Hoag Clinic Engagement Service

CSX - Manager, Contact Center Transformation Strategy&

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