Top 41 call center supervisor Jobs in long beach ca

Office Marketing Supervisor/ Appointment Setting Supervisor (Call Center)
Sierra Roof Inc. —Anaheim, CA
- $1,000 - $1,500 a week
- Full-time
- Mid-level
- Analysis skills
- Supervising experience
Quick Apply
Acquisition Manager | Real Estate
Evergreen Capital —Fountain Valley, CA
- $150,000 - $175,000 a year
- Full-time
- No experience needed
- Office
- Contracts
- Paid time off
Quick Apply
Jr. Resolution Case Manager ( Spanish Speaker)
Alleviate Tax —Irvine, CA
- $23 - $25 an hour
- Full-time
- Spanish
- Office
- Financial services
- Paid holidays
- Health insurance
Quick Apply
Assistant Call Center Manager
RARE COLLECTIBLES TV LLC —Torrance, CA
- $70,304 a year
- Evenings as needed
- Sales
- Computer literacy
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Call Center Manager
Drain Right Services, Inc. —Gardena, CA
- From $65,000 a year
- Full-time
- Sales
- Mid-level
- Presentation skills
- Paid training
- Health insurance
Quick Apply
Care Manager – Patient Support Call Center -Remote
IQVIA —Redondo Beach, CA
- $22 - $23 an hour
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
Lead Manager
Adriana's Insurance —Irvine, CA
- From $70,304 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manager – Contact Center, Customer Service
Glidewell Dental —Irvine, CA
- $80,000 - $85,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Bachelor's degree
Call Center Sales Performance Supervisor
Amen Clinics, Inc. —Costa Mesa, CA
- $30 - $33 an hour
- Full-time
- Analysis skills
- Quality control
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
22h
Customer Experience Supervisor-Hybrid (Orange, CA)
Alignment Healthcare USA, LLC —Orange, CA
- $58,531 - $87,797 a year
- Weekends as needed
- Hybrid work
- Spanish
- HIPAA
- Mid-level
Quick Apply
3d
Navigator Supervisor - Call Center
MemorialCare Health Services —Fountain Valley, CA
- $29.20 - $42.33 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- Computer literacy
- Health insurance
18h
Manager, PCGS Customer Experience
Collectors —Santa Ana, CA
- $94,779 - $153,876 a year
- Email
- Hybrid work
- Mid-level
- Office
- 8 years
- Commuter assistance
- Paid holidays
Call Center Manager
Bath Concepts Independent Dealers —Anaheim, CA
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Manager, Applications Support (IAM)
CIM Group, LP —Los Angeles, CA
- $135,000 - $150,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Wellness program
- Paid parental leave
Quick Apply
Manager, Guest Care (Contact Center)
Panda Restaurant Group —Rosemead, CA
- $112,500 - $158,000 a year
- Email
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Customer Service Manager
XDS —Los Angeles, CA
- $100,000 - $150,000 a year
- Full-time
- 5 years
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Manager, Outbound Sales Development
Block —Los Angeles, CA
- $103,200 - $177,400 a year
- Remote
- Mentoring
- Fair chance
- Senior level
- Retirement plan
Quick Apply
4d
Customer Care Manager, Vault
Collectors —Santa Ana, CA
- $72,438 - $95,022 a year
- Email
- 7 years
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Now Hiring: Interim Call Center Manager – Join a Growing, High-Impact Practice with Benefits Included!
SOUTHERN CALIFORNIA ENT MSO LLC —Hawthorne, CA
- $70,304 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Engagement and Experience Quality Assurance
L.A. Care Health Plan —Los Angeles, CA
- $88,854 - $142,166 a year
- Full-time
- 3 years
- Bachelor's degree
- Mentoring
- Wellness program
- Health insurance

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Office Marketing Supervisor/ Appointment Setting Supervisor (Call Center)

Sierra Roof Inc.
Anaheim, CA

Quick Apply

Job Details

Full-time
$1,000 - $1,500 a week

Qualifications

Objection handling (sales technique)
Confidential information handling
Google Sheets
Sales reporting
Managing teams in a customer support role
Phone communication
Google Meet
Service scheduling
Opportunity Management
Sales training
Sales team management
Team development
Supervising experience
Sales performance monitoring (sales process improvement strategies)
Sales coaching
Sales management systems proficiency
Initial Contact (sales skills)
Prospecting
Leading team collaboration initiatives
Time-based sales targets
CRM system proficiency
Appointment scheduling
Client referrals
Sales leadership
Analytical thinking
Customer information system software
Closing sales leads
Lead generation activity metrics tracking
Leadership
Call center management

Full Job Description

Job Summary

We are hiring an experienced Office Marketing Assistant Supervisor / Call Center Appointment Setting Supervisor to help manage, coach, and support our appointment setting and confirmation team.

This role is responsible for overseeing inbound and outbound appointment setting, confirming appointments, managing CRM data, improving show rates, and helping drive consistent production from our office and remote appointment setting teams.

The ideal candidate has strong phone experience, customer service experience, appointment setting experience, and the ability to lead a team in a fast-paced, performance-driven environment. This person must be organized, professional, persuasive, tech-savvy, and comfortable holding team members accountable to daily KPIs.

This is an important role in our company because our appointment setting and confirmation process directly impacts our sales team, customer experience, and company revenue.

Key Responsibilities

Answer inbound calls from customers interested in our services.
Call customers who submit online marketing forms and schedule appointments.
Make outbound calls to prospective customers to promote our products and services.
Confirm appointments with customers and provide appointment time windows.
Dispatch appointments to sales representatives daily.
Gather appointment dispositions and updates from sales representatives.
Manage, update, and maintain accurate records in the CRM.
Scrub old data, rehash past leads, and help get previous appointments back on schedule.
Follow up with leads consistently to increase booking and conversion rates.
Establish and maintain positive customer relationships.
Identify and qualify sales leads by gathering key customer information and assessing customer needs.
Clearly explain the features, advantages, and benefits of our services.
Collaborate with sales and marketing teams to ensure qualified leads are properly followed up with.
Monitor daily team performance, call activity, booking rates, show rates, and CRM activity.
Coach appointment setters on scripts, objection handling, confirmations, and closing techniques.
Help train, motivate, and hold the appointment setting team accountable.
Run team huddles, role plays, and performance check-ins.
Maintain clean CRM data with accurate notes, dispositions, and follow-up tasks.
Update Google Sheets and internal reporting documents as needed.
Help improve systems, scripts, workflows, and appointment conversion processes.
Support recruiting, onboarding, and training of new appointment setters when needed.
Stay informed on company services, industry trends, and competitor offerings.

Services We Offer

Our company provides exterior home improvement services, including:

Roofing
Attic insulation
Gutters
Exterior painting
Windows

Experience in roofing, home improvement, solar, HVAC, construction, or another appointment-based sales environment is strongly preferred.

Performance Expectations

This is a performance-driven role. The right candidate must be comfortable working with numbers, goals, accountability, and daily production standards.

You will be expected to help the team:

Complete high-volume inbound and outbound phone activity daily.
Maintain fast speed-to-lead response times.
Improve booking rates and appointment show rates.
Keep the sales pipeline full at all times.
Maintain clean CRM records with accurate notes and dispositions.
Hit and exceed monthly appointment booking goals.
Continuously improve scripts, follow-up systems, and team performance.
Create a disciplined and accountable team culture.

Key Performance Indicators

The team is expected to maintain consistent productivity and support company growth through daily and monthly KPIs, including:

Minimum daily inbound and outbound call activity.
Strong inbound lead close rate.
High appointment booking volume.
Consistent appointment confirmation activity.
Improved appointment show rate.
Accurate CRM documentation.
Clear communication with the sales team.
Consistent follow-up with new, old, and unsold leads.

Required Experience

3+ years managing appointment setters or call center representatives.
2–3 years of appointment setting, confirming, or phone sales experience.
4+ years of customer service experience.
Proven experience hitting aggressive booking, sales, or lead conversion targets.
Experience managing inbound and outbound calling activity.
Experience coaching phone reps on scripts, objection handling, and closing.
Strong KPI tracking, reporting, and accountability experience.
CRM experience required; Go High Level experience preferred.
Experience with auto dialers required.
WAVV auto dialer experience is a plus.
Google Sheets and Google Meet experience required.
Home improvement, roofing, solar, HVAC, construction, or similar industry experience preferred.

Required Skills

Strong phone presence and professional communication skills.
Persuasive, confident, and customer-focused.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
Ability to lead, coach, and manage a team.
Ability to work in a fast-paced, high-accountability environment.
Strong problem-solving and analytical skills.
Ability to manage CRM systems, pipelines, notes, and follow-up tasks.
Ability to quickly learn and use new software platforms.
Ability to maintain confidentiality and discretion.
Ability to take direction, receive feedback, and apply coaching.
Self-motivated, goal-oriented, and competitive.
Strong attention to detail.
Ability to work independently and collaboratively with a team.

What We’re Looking For

We are looking for a leader who:

Has strong experience on the phones.
Knows how to turn leads into booked appointments.
Understands urgency, speed-to-lead, and consistent follow-up.
Can motivate and hold a team accountable.
Is competitive, organized, and numbers-driven.
Can improve systems, not just manage them.
Leads from the front and sets the standard for the team.
Takes ownership of results and does not make excuses.

Compensation

We offer a competitive compensation package, including:

Competitive base salary
Commission opportunities
Bonuses for confirmations
Bonuses for lead volume and appointment production
Performance-based incentives
Growth opportunities
Career advancement potential

High performers have the opportunity to earn significantly above base compensation.

Work Environment

This is an in-office position in a growth-focused company. We are looking for someone who can help build structure, improve team performance, support customer communication, and help drive revenue through consistent appointment production.

If you have experience leading appointment setters, managing phone teams, improving show rates, and driving measurable results, we want to speak with you.

Job Type: Full-time

Pay: $1,000.00 - $1,500.00 per week

Experience:

Office: 1 year (Required)
Appointment scheduling: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in long beach ca

Office Marketing Supervisor/ Appointment Setting Supervisor (Call Center)

Acquisition Manager | Real Estate

Jr. Resolution Case Manager ( Spanish Speaker)

Assistant Call Center Manager

Call Center Manager

Care Manager – Patient Support Call Center -Remote

Lead Manager

Manager – Contact Center, Customer Service

Call Center Sales Performance Supervisor

Customer Experience Supervisor-Hybrid (Orange, CA)

Navigator Supervisor - Call Center

Manager, PCGS Customer Experience

Call Center Manager

Manager, Applications Support (IAM)

Manager, Guest Care (Contact Center)

Customer Service Manager

Manager, Outbound Sales Development

Customer Care Manager, Vault

Now Hiring: Interim Call Center Manager – Join a Growing, High-Impact Practice with Benefits Included!

Manager, Customer Engagement and Experience Quality Assurance

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