Top 956 Call center team lead Jobs in Long Beach Ca

Call Center Director
Go Rentals —Newport Beach, CA
- $175,000 - $200,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Paid holidays
Quick Apply
Patient Service Representative
Ocean View Psychiatric Hospital —Long Beach, CA
- $30 - $32 an hour
- 12 hour shift
- Background check
- CPR Certification
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Navy Administrative Assistant
JSL Technologies Incorporated —Seal Beach, CA
- $27 - $32 an hour
- 8 hour shift
- Inventory management
- Word processing
- Computer literacy
2d
Claims Resolution Specialist (Customer Service)
CalOptima —Orange, CA
- Weekends as needed
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
Workforce Management Specialist I
Didi Hirsch Mental Health Services —Los Angeles, CA
- $26.38 - $30.33 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Mid-level
- Loan repayment program
- Paid time off
Quick Apply
1d
Customer Service Representative (CSR)
Consensus Cloud Solutions —Los Angeles, CA
- $17.87 - $28.85 an hour
- Overtime
- Remote
- Background check
- Ability to sit for extended periods
- 2 years
- Employee stock purchase plan
Customer Service Representative
DocMagic —Torrance, CA
- $25 - $31 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Quick Apply
1d
Call Center Engagement Specialist
Habitat Health —Compton, CA
- $23 - $31 an hour
- Remote
- Spanish
- Marketing
- Bachelor of Science
- COVID-19 protective measures
- Paid holidays
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21h
Pediatrician
South Central Family Health Cent —Los Angeles, CA
- $214,719 - $232,273 a year
- Full-time
- Spanish
- CPR Certification
- Medicine
- Health insurance
- Dental insurance
Quick Apply
Debt Relief Sales Closer
Prospifi —Costa Mesa, CA
- $100,000 - $350,000 a year
- 8 hour shift
- Mid-level
- Office
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Inside Sales/appointment setter
Quality Staffing Services —Orange, CA
- $19 an hour
- Full-time
- English
- Mid-level
- Business development
- Health insurance
- Paid time off
Quick Apply
Team Based Financial Advisor - Mountain Financial Group - Irvine, CA
Thrivent —Irvine, CA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- AD&D insurance
- Health insurance
Quick Apply
Client Response Specialist - (Intake) - Personal Injury
Sweet James —Newport Beach, CA
- $23 - $28 an hour
- Weekends as needed
- Bilingual
- Background check
- Spanish
- Health savings account
- Health insurance
Quick Apply
Bilingual Sales BDC Representative
Nissan of Alhambra —Alhambra, CA
- $48,000 - $72,000 a year
- Full-time
- Background check
- 18 years or older
- Dealership
- Paid training
- Health insurance
Quick Apply
14h
Early Childhood Education, Lead Teacher - Sign-on bonus $1500
Maryvale —Rosemead, CA
- $26.75 an hour
- Full-time
- Microsoft Word
- Classroom
- Microsoft Outlook
- Mileage reimbursement
- Paid holidays
Quick Apply
Inside Sales (HOURLY + COMMISSION!)
Clear Start Tax Relief —Irvine, CA
- $60,000 - $250,000 a year
- Full-time
- Computer literacy
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Opener
Tax Relief Advocates —Irvine, CA
- $18 an hour
- Part-time
- Entry level
- Paid training
Quick Apply
Sales & Service Development Representative II
Mutual of Omaha Mortgage —Irvine, CA
- $26 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
7d
Field Sales Representative - Water Restoration
Roto-Rooter Services Company —Alhambra, CA
- $500 a week
- Weekends as needed
- Background check
- English
- Residential
- Profit sharing
- Paid training
Supervisor, Medicare Claims
Clever Care Health Plan —Huntington Beach, CA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Writing skills
- Mid-level

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Call Center Director

Go Rentals -
Newport Beach, CA

Quick Apply

Job Details

Full-time
$175,000 - $200,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
Employee discount
Referral program

Qualifications

Performance dashboard reports
Data visualization software proficiency
Managing teams in a customer support role
Team leadership
Coaching
Dashboard creation
Business intelligence report generation
Frontline customer support management
Lead Conversion
Business intelligence tools
Sales conversion rate (success metric)
Forecasting
Business operations
Call center management
Staffing management
Team building

Full Job Description

Job Description

Call Center Director — Luxury Automotive Rental

GO Rentals | Driven to Exceed
Newport Beach, CA (On-site) · Full-Time · Leadership
$175,000.00 -$200,000.00 Plus performance bonus!

Where 5-star service starts with our people
At GO Rentals, the journey begins long before our guests slide behind the wheel. We are the only Official Elite Rental Car Company recognized by the Forbes Travel Guide — the team trusted to deliver luxury vehicles planeside at private jet terminals and at the most celebrated five-star resorts in the country. With nearly 1,000 team members across 32 states, we've built our reputation on one promise: every interaction should feel as effortless and elevated as the cars we provide.
That promise lives or dies at first contact — and that's where you come in.

We're looking for a **Call Center Director** to take full ownership of our reservation teams and reimagine what a contact center can be for a luxury brand. This isn't about managing call queues. It's about architecting the moment a guest decides to choose GO Rentals, and making sure that moment is unmistakably five-star.

Why this role is different
Most contact-center leaders inherit a playbook. You'll write ours. This is a high-impact, high-visibility role with a clear mandate: stabilize and scale our reservation operations, then build a standardized, data-driven, AI-enabled model that becomes the gold standard across the organization. You'll have the autonomy to make the judgment calls and the executive support to back them.

If you're energized by the idea of turning inbound demand into loyal guests — and building the operating model that empowers a team to do it consistently, at scale, with genuine warmth — keep reading.

Be part of something extraordinary.
Why GO Rentals
Join the **only Forbes Travel Guide–recognized** Official Elite Rental Car Company — a brand synonymous with luxury and white-glove service.
A founder's-mandate role with real ownership, executive visibility, and the freedom to build.
A growing national company (nearly 1,000 employees, 32 states) with a tight-knit, service-obsessed culture.
Competitive base salary, performance bonus, and a comprehensive benefits package.

Ready to drive the standard?
If you're a contact-center leader who pairs operational rigor with a true passion for guest experience, we'd love to meet you. **Apply today** and help us make every first impression a five-star one.
Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.

Full-Time Employee Company Benefits

Medical
Dental-Low and Vision are paid 100% by the employer
$25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
Employee Assistance Program
Pharmacy Discount Programs through CVS & Good RX
Health Support Programs for Maternity, Hinge Health, Life Balance, Gym & Health Coaching, Natural Products & Services, GoodRx, Teledoc, and more!
401(k) Retirement Program
2 Weeks of accrued Vacation with a cash-out program after 1st year
Generous Sick and Safe accrued time off program
Paid Holidays
Paid Birthday off
Cell Phone Pay of $40.00 a Month for hourly employees
$1,000.00 Referral Bonus Program for hourly employees
Employee Discounts for Auto Rentals (Friends & Family)
Employee Wholesale Auto Purchase Program
Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
Access to a full library of hundreds of online professional career training courses, from sales to software and nearly everything in between

Responsibilities

What you'll do

Own the guest's first impression. Lead our reservation teams to convert inbound demand with best-in-class, five-star guest experience on every call, chat, and email.
Stabilize, then scale. Bring operational rigor to day-to-day performance while building the structure and staffing model to grow without losing the personal touch.
Build the future operating model. Stand up a standardized, data-driven, AI-enabled contact-center framework — workflows, technology, QA, and metrics — that scales across the company.
Lead with data. Define and own the KPIs that matter (conversion, service level, CSAT, occupancy, retention) and use them to coach, forecast, and continuously improve.
Develop the team. Hire, mentor, and inspire supervisors and agents; create a culture where service excellence and accountability go hand in hand.
Partner across the business. Collaborate with operations, revenue, fleet, marketing, and technology to keep the guest experience seamless from booking to keys-in-hand.

Skills & Qualifications

Required Qualifications

Bachelor’s degree in business, operations, hospitality, or a related field, or equivalent experience.
7+ years of contact-center / call-center leadership experience, including 3+ years managing managers or multiple teams.
Demonstrated success in stabilizing and scaling inbound reservation, sales, or guest-service operations.
Proven track record of improving conversion / close rates and service levels while maintaining a premium customer experience.
Strong command of call center metrics, workforce management/labor forecasting, and performance management.
Experience building reports and dashboards (e.g., Power BI) and using data to drive decisions.
Excellent leadership, coaching, and communication skills, with the ability to interact effectively with senior leadership.
Ability to work on-site at a call center in Palm Springs, CA or Newport Beach, CA, and to travel to other call center locations as needed

Preferred Qualifications

Experience in luxury, hospitality, travel, private aviation, or premium automotive services.
Experience in standing up knowledge bases, LMS / training programs, or AI-assisted support tools.
Experience evaluating, selecting, or implementing call center technology platforms, including telephony / contact-center tools, CRM, reservation management systems, and AI-assisted workflow or agent tools. Familiarity with Paycom a plus.
Experience designing representative incentive and compensation programs.
Experience leading multi-site and on-site teams.

**Not an exhaustive list of requirements and Go Rentals reserves the right to alter, eliminate, or add responsibilities at any time.

Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state, and local laws.

#SLS

Quick Apply

Refine Your Search

call center team lead jobs in long beach ca

Call Center Director

Patient Service Representative

Navy Administrative Assistant

Claims Resolution Specialist (Customer Service)

Workforce Management Specialist I

Customer Service Representative (CSR)

Customer Service Representative

Call Center Engagement Specialist

Pediatrician

Debt Relief Sales Closer

Inside Sales/appointment setter

Team Based Financial Advisor - Mountain Financial Group - Irvine, CA

Client Response Specialist - (Intake) - Personal Injury

Bilingual Sales BDC Representative

Early Childhood Education, Lead Teacher - Sign-on bonus $1500

Inside Sales (HOURLY + COMMISSION!)

Opener

Sales & Service Development Representative II

Field Sales Representative - Water Restoration

Supervisor, Medicare Claims

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