Top 197 Claims representative Jobs in Long Beach Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Claims Representative (IAP) - Workers Compensation Training Program, Long Beach, CA
Sedgwick —Long Beach, CA
- Full-time
- Customer service
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
Claims Representative (IAP) - Workers Compensation Training Program (On-Site Orange, CA)
Sedgwick —Orange, CA
- Customer service
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
12d
Claims Representative- Healthcare Billing
Vista Del Mar —Los Angeles, CA
- $28 - $30 an hour
- Mid-level
- Administrative experience
- Children
- Paid holidays
- Health insurance
Quick Apply
Claims - Field Claims Representative
The Cincinnati Insurance Companies —Los Angeles, CA
- $71,250 - $112,500 a year
- Day shift
- Mid-level
- Driver's License
- Bachelor's degree
- Paid time off
- 401(k) matching
Claims Representative
Mercury Insurance Services, LLC —Los Angeles, CA
- $18.26 - $20.19 an hour
- Microsoft Outlook
- High school diploma or GED
- Conflict management
- Paid training
- Paid holidays
11d
Customer Service Representative - State Farm Agent Team Member
Erica Ruiz - State Farm Agent —Long Beach, CA
- $42,000 - $65,000 a year
- Full-time
- Office
- Children
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Workers' compensation Subrogation Examiner
TRISTAR RISK MANAGEMENT —Long Beach, CA
- $29.00 - $31.25 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Writing skills
Quick Apply
Hospital Billing Representative
Spring Health —Los Angeles, CA
- $28 an hour
- Contract
- Mid-level
- High school diploma or GED
- 2 years
Quick Apply
Patient Account Representative - Medicare, Medicaid, Commercial Claims
Guidehouse Managed Services LLC —El Segundo, CA
- $34,000 - $56,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Office
- Windows
- Health savings account
- Paid holidays
Customer Service Representative - State Farm Agent Team Member
Peter Chai - State Farm Agent —Bellflower, CA
- $50,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Patient Account Specialist III - Santa Ana, CA
KPC GLOBAL MEDICAL CENTERS INC. —Santa Ana, CA
- $31.75 - $38.19 an hour
- Per diem
- Mid-level
- Team management
Quick Apply
Property Claims Specialist Field II - CAT/Spikes Team
Mercury Insurance Services, LLC —Brea, CA
- $76,829 - $142,213 a year
- Extended hours
- Bilingual
- Military
- Writing skills
- Paid holidays
- Health insurance
WORKERS' COMPENSATION ANALYST
LA Metro —Los Angeles, CA
- $67,329.60 - $100,942.40 a year
- Temporary
- Writing skills
- English
- Mid-level
- Paid jury duty
- AD&D insurance
12d
Property Claims Specialist Field I
Mercury Insurance Services, LLC —Brea, CA
- $63,410 - $117,348 a year
- Overtime
- Bilingual
- Military
- Writing skills
- Paid holidays
- Health insurance
19h
Field Property Claims Adjuster: Los Angeles, CA (Gateway Cities / Central LA)
Farmers Insurance Group —Los Angeles, CA
- $24.70 - $41.88 an hour
- Microsoft Word
- Background check
- Microsoft Outlook
- Paid training
- Paid parental leave
Bill Reviewer III
AvonRisk —Orange, CA
- $25 - $30 an hour
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Basic math
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Chris Barredo - State Farm Agent —Hawaiian Gardens, CA
- $20 - $23 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Credit Balance Analyst **REMOTE**
Crossroads Health LLC. —Torrance, CA
- $19 - $26 an hour
- Full-time
- Remote
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Multi-Line Representative - State Farm Agent Team Member
Erica Ruiz - State Farm Agent —Long Beach, CA
- $45,000 - $75,000 a year
- Full-time
- Office
- Children
- Organizational skills
- Health insurance
- 401(k)
Quick Apply

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

claims representative jobs in long beach ca

Member Service Representative

Claims Representative (IAP) - Workers Compensation Training Program, Long Beach, CA

Claims Representative (IAP) - Workers Compensation Training Program (On-Site Orange, CA)

Claims Representative- Healthcare Billing

Claims - Field Claims Representative

Claims Representative

Customer Service Representative - State Farm Agent Team Member

Workers' compensation Subrogation Examiner

Hospital Billing Representative

Patient Account Representative - Medicare, Medicaid, Commercial Claims

Customer Service Representative - State Farm Agent Team Member

Patient Account Specialist III - Santa Ana, CA

Property Claims Specialist Field II - CAT/Spikes Team

WORKERS' COMPENSATION ANALYST

Property Claims Specialist Field I

Field Property Claims Adjuster: Los Angeles, CA (Gateway Cities / Central LA)

Bill Reviewer III

Customer Service Representative - State Farm Agent Team Member

Credit Balance Analyst REMOTE

Multi-Line Representative - State Farm Agent Team Member

I want to receive the latest job alert for claims representative in long beach ca

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