Top 279 Customer service manager Jobs in Long Beach Ca

Regional Customer Experience Manager
Month2Month —Irvine, CA
- $85,000 - $95,000 a year
- Full-time
- Analysis skills
- Driver's License
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
5d
Customer Service Manager
Pacifica Trucks, LLC —Long Beach, CA
- $115,000 - $125,000 a year
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
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HVAC Call Center Leader
Haven Air Conditioning —Anaheim, CA
- $27 - $32 an hour
- Full-time
- Customer service
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Management Trainee
Uline —Anaheim, CA
- $29 - $34 an hour
- Full-time
- Pass drug screening
- Bachelor's degree
- Leadership
- Paid holidays
- Health insurance
3d
Account Supervisor
SkyChefs —Santa Ana, CA
- $68,338.70 - $85,423.59 a year
- Full-time
- Mid-level
- 3 years
- Driver's License
- Free parking
- AD&D insurance
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Customer Service Supervisor - LAX
Unifi Aviation, LLC —Los Angeles, CA
- $36.65 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Manager, Customer Experience
SAMYANG AMERICA INC —Brea, CA
- $100,000 - $122,000 a year
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Lead Airport Agent - Customer Service
Envoy Air Inc. —Los Angeles, CA
- $32.65 an hour
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
Manager, Customer Success
SimplePractice —Los Angeles, CA
- $76,160 - $95,200 a year
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
12d
Customer Support Lead
NC America —Irvine, CA
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Presentation skills
Quick Apply
Contact Center Specialist (Call Center Remote-US)
Westcliff University —Irvine, CA
- $75,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
10d
Customer Experience Associate Manager
O Positiv —Santa Monica, CA
- $110,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Supervisor, Customer Service
Home Sweet Home —Redondo Beach, CA
- From $72,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Mentoring
- Paid training
- Health insurance
Quick Apply
12d
Customer Service Call Center Manager
Haven Air Conditioning —Anaheim, CA
- $25 - $32 an hour
- Full-time
- Background check
- Sales
- English
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Lead - Bilingual English and Spanish
WEST COAST TRANS ALLIANCE —Long Beach, CA
- $26 - $29 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Experience Manager
Plug Technologies Inc —Los Angeles, CA
- $110,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Route Service Manager - UniFirst
UniFirst —Santa Fe Springs, CA
- $68,120.78 - $94,612.19 a year
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
Lead Community Resource Center (ONSITE- Norwalk Location)
L.A. Care Health Plan —Norwalk, CA
- $67,186 - $107,498 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Writing skills
- Wellness program
- Health insurance
10d
Section Manager II, Customer Engagement
OCTA —Orange, CA
- $117,228.80 - $161,304.00 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
Sr. Customer Relationship Manager
Kia Motors America —Irvine, CA
- $108,698.72 - $146,708.73 a year
- Marketing
- Office
- Windows
- Paid holidays
- Health insurance
2d

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Regional Customer Experience Manager

Month2Month -
Irvine, CA

Quick Apply

Job Details

Full-time | Contract
$85,000 - $95,000 a year
5 days ago

Benefits

Health insurance
Paid time off

Qualifications

Customer communication
Defect resolution root cause analysis
Managing teams in a customer support role
Procedural guides
Team leadership
Defect analysis
Managing clients in a customer support role
Schedule management
Driver's License
Bachelor's degree
Consumer dispute resolution
Communications
Business Administration
Hotel and accommodations guest issue escalation
Root cause analysis
Business operations
Standard operating procedures (SOPs)
Property management
Analytics
Tenant complaint resolution

Full Job Description

About Month2Month
Month2Month is a growing furnished housing company specializing in flexible, fully managed temporary housing for corporate relocations, insurance displacement, home renovations, and other transitional housing needs.We operate furnished homes across multiple U.S. markets and manage the full housing experience - from property onboarding and reservations to move-in, customer service, maintenance, billing, and ongoing property operations.

Job Summary
Month2Month is seeking an experienced Regional Customer Experience Manager to own tenant experience and related product operations for an assigned geographic region from the beginning of the role.You will serve as the accountable business owner for tenant customer service and customer experience within your region. You will lead the team supporting regional tenants throughout their stay, manage escalated cases, improve service processes, and work closely with product and engineering teams to turn regional customer feedback into scalable product and system improvements.This is not a traditional customer service supervisor position. You will manage business performance,develop team capabilities, improve operational systems, and make independent decisions that balance customer experience, operating costs, company policies, and long-term business value.You will begin with direct responsibility for one assigned region. As you demonstrate results, the role can expand to additional markets or broader ownership of the region's operations and business performance.

Responsibilities

Customer Experience Leadership

Own the end-to-end tenant experience for an assigned region, from pre-arrival and move-in through thestay, extension, and move-out.
Establish and maintain customer service standards across all tenant communication channels.
Monitor customer satisfaction, response time, resolution time, complaint volume, service recovery, and other customer experience metrics for the assigned region.
Identify recurring customer issues and implement solutions that address their root causes.
Independently manage sensitive or escalated cases involving service quality, maintenance, billing,extensions, move-outs, or policy disputes.
Make sound service recovery decisions while balancing customer satisfaction, company policy, cost, and business risk.
Develop strategies to improve tenant satisfaction, retention, extensions, referrals, and positive reviews.

Team Management and Development

Lead, coach, and develop the team supporting tenants in the assigned region.
Establish individual and team goals, performance standards, schedules, and accountability systems.
Conduct regular team meetings, case reviews, performance evaluations, and coaching sessions.
Develop onboarding and ongoing training programs for customer service team members.
Monitor workload and staffing needs to ensure appropriate service coverage.
Build a service culture centered on ownership, professionalism, empathy, and follow-through.
Identify performance gaps and implement appropriate coaching or corrective action.

Product Operations

Serve as the primary operational partner between customer service, product, and engineering teams.
Translate tenant needs, customer feedback, and operational pain points into clear product requirementsand improvement recommendations.
Maintain and prioritize a structured pipeline of customer-facing product issues and enhancementopportunities.
Participate in the design, testing, launch, and evaluation of tenant-facing tools, workflows, and systemfeatures.
Provide operational requirements and user feedback for the tenant app, booking experience, paymentsystems, maintenance workflows, and internal support tools. Coordinate user acceptance testing and ensure new features are operationally ready before launch.
Measure whether product and workflow changes improve customer experience and team efficiency.

Qualifications

Bachelor's degree in business, hospitality, real estate, operations, communications, or a related field.
At least five years of relevant experience in customer experience, service operations, hospitality, property management, furnished housing, corporate housing, multifamily housing, or a related service industry.
At least two years of experience managing or supervising a customer service or operations team.
Demonstrated experience managing escalated customer situations and making independent service recovery decisions.
Experience establishing service standards, performance metrics, SOPs, and team accountability systems.
Strong analytical skills and experience using data to evaluate business or team performance.
Demonstrated ability to identify root causes and implement scalable operational improvements.
Strong written and verbal communication, leadership judgment, emotional intelligence, and conflict-resolution skills.
Ability to work effectively with product, engineering, operations, maintenance, sales, and finance teams.
Proficiency in Microsoft Excel or Google Sheets and experience with CRM, ticketing, or property management systems.
Ability to work full-time on-site in Irvine, California.
Valid driver's license, reliable transportation, and willingness to travel locally when business needs require.

Join us at Month2Month as we revolutionize flexible living by delivering exceptional regional customer experiences through energetic leadership and innovative solutions!

Pay: $85,000.00 - $95,000.00 per year

Benefits:

Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in long beach ca

Regional Customer Experience Manager

Customer Service Manager

HVAC Call Center Leader

Customer Service Management Trainee

Account Supervisor

Customer Service Supervisor - LAX

Manager, Customer Experience

Lead Airport Agent - Customer Service

Manager, Customer Success

Customer Support Lead

Contact Center Specialist (Call Center Remote-US)

Customer Experience Associate Manager

Supervisor, Customer Service

Customer Service Call Center Manager

Customer Service Lead - Bilingual English and Spanish

Customer Experience Manager

Route Service Manager - UniFirst

Lead Community Resource Center (ONSITE- Norwalk Location)

Section Manager II, Customer Engagement

Sr. Customer Relationship Manager

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