Top 2901 Guest services manager Jobs in Long Beach Ca

Call Center Director
Go Rentals —Newport Beach, CA
- $175,000 - $200,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Paid holidays
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Guest Relations Manager
Marriott Newport Coast Villas —Newport Coast, CA
- $72,000 - $82,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health savings account
- Relocation assistance
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HOTEL GENERAL MANAGER - AC Beverly Hills
Tim Alexander Consulting —Los Angeles, CA
- $140,000 - $155,000 a year
- Full-time
- Background check
- 6 years
- Computer literacy
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Guest Services Supervisor
Legends Global —Long Beach, CA
- $30.25 - $32.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- 2 years
- Disability insurance
- Health insurance
Supervisor, Reception & Guest Services
University of California, Irvine —Irvine, CA
- $39.16 - $59.35 an hour
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Retirement plan
14d
Assistant Director of Guest Services
Terranea Resorts —Rancho Palos Verdes, CA
- $90,000 - $95,000 a year
- Weekends as needed
- CPR Certification
- Clean driving record
- Basic math
- Health insurance
- Dental insurance
Assistant Guest Services Manager
Terranea Resorts —Rancho Palos Verdes, CA
- $72,000 - $75,000 a year
- Full-time
- Clean driving record
- Basic math
- English
- Health insurance
- Dental insurance
13d
Guest Services Manager
FAIRMONT —Los Angeles, CA
- $80,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to climb stairs
- Health insurance
- 401(k)
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Hotel Manager
FAIRMONT —Long Beach, CA
- $180,000 - $200,000 a year
- Weekends as needed
- Senior level
- Leadership
- Communication skills
- Health insurance
- 401(k)
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8d
Front Office Manager
Marriott International, Inc —Los Angeles, CA
- $81,000 - $101,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Guest Services Assistant Manager
California Science Center —Los Angeles, CA
- $25 - $27 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
9d
Guest Recognition Coordinator
Marriott International, Inc —Los Angeles, CA
- $31.73 an hour
- Full-time
- Hotel
- High school diploma or GED
- Fair chance
1d
Guest Service Representative
Legends Global —Long Beach, CA
- $25 an hour
- Extended hours
- Bilingual
- Ability to walk for extended periods
- Computer literacy
Guest Services Manager
California Science Center —Los Angeles, CA
- $62,400 - $66,560 a year
- Weekends as needed
- Spanish
- English
- 3 years
9d
Sr. Manager, Workplace Experience
Disney Direct to Consumer —Santa Monica, CA
- $152,800 - $186,600 a year
- Online Application
- Google Workspace
- Microsoft Outlook
- Bachelor of Science
Guest Experience Manager
IS Sunset Management LLC —West Hollywood, CA
- $80,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Analysis skills
Quick Apply
Operations Training Support Manager
CCL Hospitality Group —Santa Ana, CA
- $90,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Driving
- Commuter assistance
- Paid parental leave
Quick Apply
Guest Service Representative
Marriott International, Inc —Los Angeles, CA
- $27.96 - $34.95 an hour
- Full-time
- Hotel
- Fair chance
- Entry level
13d
General Manager - New Hotel Opening
Quorum Hospitality —Redondo Beach, CA
- $180,000 - $220,000 a year
- 5 years
- Windows
- Hotel
- Paid holidays
- Health insurance
Quick Apply
General Manager
Pacific City Operations, LLC —Huntington Beach, CA
- $275,000 - $310,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Mentoring

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Call Center Director

Go Rentals -
Newport Beach, CA

Quick Apply

Job Details

Full-time
$175,000 - $200,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
Employee discount
Referral program

Qualifications

Performance dashboard reports
Data visualization software proficiency
Managing teams in a customer support role
Team leadership
Coaching
Dashboard creation
Business intelligence report generation
Frontline customer support management
Lead Conversion
Business intelligence tools
Sales conversion rate (success metric)
Forecasting
Business operations
Call center management
Staffing management
Team building

Full Job Description

Job Description

Call Center Director — Luxury Automotive Rental

GO Rentals | Driven to Exceed
Newport Beach, CA (On-site) · Full-Time · Leadership
$175,000.00 -$200,000.00 Plus performance bonus!

Where 5-star service starts with our people
At GO Rentals, the journey begins long before our guests slide behind the wheel. We are the only Official Elite Rental Car Company recognized by the Forbes Travel Guide — the team trusted to deliver luxury vehicles planeside at private jet terminals and at the most celebrated five-star resorts in the country. With nearly 1,000 team members across 32 states, we've built our reputation on one promise: every interaction should feel as effortless and elevated as the cars we provide.
That promise lives or dies at first contact — and that's where you come in.

We're looking for a **Call Center Director** to take full ownership of our reservation teams and reimagine what a contact center can be for a luxury brand. This isn't about managing call queues. It's about architecting the moment a guest decides to choose GO Rentals, and making sure that moment is unmistakably five-star.

Why this role is different
Most contact-center leaders inherit a playbook. You'll write ours. This is a high-impact, high-visibility role with a clear mandate: stabilize and scale our reservation operations, then build a standardized, data-driven, AI-enabled model that becomes the gold standard across the organization. You'll have the autonomy to make the judgment calls and the executive support to back them.

If you're energized by the idea of turning inbound demand into loyal guests — and building the operating model that empowers a team to do it consistently, at scale, with genuine warmth — keep reading.

Be part of something extraordinary.
Why GO Rentals
Join the **only Forbes Travel Guide–recognized** Official Elite Rental Car Company — a brand synonymous with luxury and white-glove service.
A founder's-mandate role with real ownership, executive visibility, and the freedom to build.
A growing national company (nearly 1,000 employees, 32 states) with a tight-knit, service-obsessed culture.
Competitive base salary, performance bonus, and a comprehensive benefits package.

Ready to drive the standard?
If you're a contact-center leader who pairs operational rigor with a true passion for guest experience, we'd love to meet you. **Apply today** and help us make every first impression a five-star one.
Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.

Full-Time Employee Company Benefits

Medical
Dental-Low and Vision are paid 100% by the employer
$25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
Employee Assistance Program
Pharmacy Discount Programs through CVS & Good RX
Health Support Programs for Maternity, Hinge Health, Life Balance, Gym & Health Coaching, Natural Products & Services, GoodRx, Teledoc, and more!
401(k) Retirement Program
2 Weeks of accrued Vacation with a cash-out program after 1st year
Generous Sick and Safe accrued time off program
Paid Holidays
Paid Birthday off
Cell Phone Pay of $40.00 a Month for hourly employees
$1,000.00 Referral Bonus Program for hourly employees
Employee Discounts for Auto Rentals (Friends & Family)
Employee Wholesale Auto Purchase Program
Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
Access to a full library of hundreds of online professional career training courses, from sales to software and nearly everything in between

Responsibilities

What you'll do

Own the guest's first impression. Lead our reservation teams to convert inbound demand with best-in-class, five-star guest experience on every call, chat, and email.
Stabilize, then scale. Bring operational rigor to day-to-day performance while building the structure and staffing model to grow without losing the personal touch.
Build the future operating model. Stand up a standardized, data-driven, AI-enabled contact-center framework — workflows, technology, QA, and metrics — that scales across the company.
Lead with data. Define and own the KPIs that matter (conversion, service level, CSAT, occupancy, retention) and use them to coach, forecast, and continuously improve.
Develop the team. Hire, mentor, and inspire supervisors and agents; create a culture where service excellence and accountability go hand in hand.
Partner across the business. Collaborate with operations, revenue, fleet, marketing, and technology to keep the guest experience seamless from booking to keys-in-hand.

Skills & Qualifications

Required Qualifications

Bachelor’s degree in business, operations, hospitality, or a related field, or equivalent experience.
7+ years of contact-center / call-center leadership experience, including 3+ years managing managers or multiple teams.
Demonstrated success in stabilizing and scaling inbound reservation, sales, or guest-service operations.
Proven track record of improving conversion / close rates and service levels while maintaining a premium customer experience.
Strong command of call center metrics, workforce management/labor forecasting, and performance management.
Experience building reports and dashboards (e.g., Power BI) and using data to drive decisions.
Excellent leadership, coaching, and communication skills, with the ability to interact effectively with senior leadership.
Ability to work on-site at a call center in Palm Springs, CA or Newport Beach, CA, and to travel to other call center locations as needed

Preferred Qualifications

Experience in luxury, hospitality, travel, private aviation, or premium automotive services.
Experience in standing up knowledge bases, LMS / training programs, or AI-assisted support tools.
Experience evaluating, selecting, or implementing call center technology platforms, including telephony / contact-center tools, CRM, reservation management systems, and AI-assisted workflow or agent tools. Familiarity with Paycom a plus.
Experience designing representative incentive and compensation programs.
Experience leading multi-site and on-site teams.

**Not an exhaustive list of requirements and Go Rentals reserves the right to alter, eliminate, or add responsibilities at any time.

Go Rentals is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state, and local laws.

#SLS

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Refine Your Search

guest services manager jobs in long beach ca

Call Center Director

Guest Relations Manager

HOTEL GENERAL MANAGER - AC Beverly Hills

Guest Services Supervisor

Supervisor, Reception & Guest Services

Assistant Director of Guest Services

Assistant Guest Services Manager

Guest Services Manager

Hotel Manager

Front Office Manager

Guest Services Assistant Manager

Guest Recognition Coordinator

Guest Service Representative

Guest Services Manager

Sr. Manager, Workplace Experience

Guest Experience Manager

Operations Training Support Manager

Guest Service Representative

General Manager - New Hotel Opening

General Manager

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