Top 55 Senior customer service representative Jobs in Long Beach Ca

Medical Management Assistant (SCAN Temp)
SCAN Health Plan —Long Beach, CA
- $20.14 - $27.77 an hour
- Full-time
- Remote
- Background check
- Microsoft Office
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
7d
Access/Senior Access Representative- Patient Access Center- FT Day Shift
University of California, Irvine —Irvine, CA
- $24.17 - $30.08 an hour
- Full-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Retirement plan
6d
Senior Customer Service Representative
RB Global —Wilmington, CA
- $19 - $21 an hour
- Full-time
- Mid-level
- Office
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Success Manager, Enterprise - West
Chainguard —Los Angeles, CA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
14d
Senior Manager - Customer Service
Curacao —Los Angeles, CA
- $80,000 - $130,000 a year
- Full-time
- Spanish
- English
- 3 years
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Client Service Associate- Bel Air Investment Advisors
HighTower Advisors —Los Angeles, CA
- $125,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Research
- Profit sharing
- Paid parental leave
Quick Apply
13d
Access/Senior Access Representative- Patient Access Center- PT Day Shift 24 hours
University of California, Irvine —Irvine, CA
- $26.29 - $32.69 an hour
- Part-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Retirement plan
6d
Senior Customer Success Manager
Karbon —Los Angeles, CA
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Senior Customer Success Manager - Enterprise
Gorgias —Los Angeles, CA
- $136,499 - $154,827 a year
- Full-time
- Remote
- Senior level
- Communication skills
Sr. Client Success Specialist
InStride —Los Angeles, CA
- $75,000 - $85,000 a year
- Remote
- Analysis skills
- Continuous improvement
- Travel
- Health insurance
- Tuition reimbursement
Quick Apply
Client Service Senior Associate
JPMorganChase —Irvine, CA
- $75,050 - $107,000 a year
- Full-time
- Google Workspace
- Bachelor of Science
- Research
- Health insurance
- Tuition reimbursement
Senior Customer Success Manager (Scale Business)
Saviynt —El Segundo, CA
- $165,000 - $195,000 a year
- Full-time
- Remote
- Computer Science
- 11+ years
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Sr Customer Service Representative
Excelsior Nutrition Inc —Anaheim, CA
- $25 - $35 an hour
- Extended hours
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
2d
Customer Support Lead
NC America —Irvine, CA
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Presentation skills
Quick Apply
12d
Sr. Candy Concierge
See's Candies —Carson, CA
- $22 - $25 an hour
- Full-time
- Mid-level
- Conflict management
- Mentoring
- Paid time off
- Parental leave
Senior Client Engagement Partner
Ticketure LLC —Los Angeles, CA
- $65,000 - $75,000 a year
- Full-time
- Remote
- Google Workspace
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
8d
Head of Customer Success
Parallel Systems —Los Angeles, CA
- $180,000 - $300,000 a year
- Up to 50% travel
- 8 years
- Travel
Quick Apply
Senior Director, Customer Success (RapidScale)
Cox Communications —Irvine, CA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
20h
Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports
DP WORLD LOGISTICS USA, INC —Carson, CA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- US work authorization
Quick Apply
2d
Sr. Client Service Associate
Vance Wealth —Costa Mesa, CA
- $35 - $45 an hour
- Writing skills
- Mid-level
- Office

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Medical Management Assistant (SCAN Temp)

SCAN Health Plan -
Long Beach, CA

Quick Apply

Job Details

Full-time
$20.14 - $27.77 an hour
7 days ago

Benefits

Wellness program
Paid holidays
401(k)
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Utilization review
Phone communication
High school diploma or GED
Clinical data entry
Utilization management
Resource utilization in healthcare
Medical terminology
Quality data entry
Client interaction via phone calls

Full Job Description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

*Temporary Remote Role approximately 3-6 months*

*Shift is Monday - Friday, 8am-5pm Pacific Time*

The Job

Supports the Medical Management department at SCAN by responding to provider calls and faxes, entering inpatient and related data into the case management system (CCMS), authorizing SCAN services under the direction of clinical staff and supporting the Medical Management clinical staff in securing information needed to ensure the delivery of quality care and services to SCAN members.

You Will

Supports the authorization, monitoring and the processing of claims for inpatient and outpatient services by entering data into designated system and triaging events per department guidelines.

Maintains data entry requirements by following established workflows and departmental policies and procedures.

Verifies member data by researching eligibility, member participation in SCAN Care Management Programs, benefits, network provider status, contracts and division of financial responsibility (DOFR).

Maintains telephone standards by answering calls within established turnaround times.

Serves as a resource for internal and external customers by ensuring services are provided within the benefit plan and utilizing contracted providers; works to develop a collaborative partnership with our network providers.

Ensures effective working relationships with providers by interacting in an appropriate, timely, professional manner, and promptly reporting any problems or issues.

Maintains the member‘s right to privacy and protects SCAN operations by keeping information confidential.

Utilizes department desktop procedures, workflows, job aids and training material. Identifies barriers and brings to the attention of the supervisor/manager.

Communicates effectively with members by providing appropriate and timely information and by showing courtesy and respect each member, their caregivers and/or representatives.

Adheres to all quality, compliance and regulatory standards to achieve HCS and SCAN outcomes

Contributes to team effort by accomplishing related results as needed.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN’s Vision and Goals.

Other duties as assigned.

Your Qualifications

High School Diploma or equivalent required. Associate’s Degree or equivalent experience preferred.
3+ years of medical experience in a managed care environment is preferred.
Proficiency with data entry required.
ICD-9, CPT coding experience preferred.
Knowledge of medical terminology is required.
Utilization Management experience is required.
Excellent communication skills; primarily telephonic required.
Working knowledge of Medicare and Medi-Cal guidelines preferred.
Strong organizational skills and the ability to prioritize.
Ability to multitask and work with limited supervision.
Ability to work well in a fast-paced and dynamic environment.
Ability to provide professional customer service.
Proficient in MS Office.

What's in it for you?

Base salary range: $20.14 to $27.77 per hour
Remote Work Mode
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

#LI-CS2

#LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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Refine Your Search

senior customer service representative jobs in long beach ca

Medical Management Assistant (SCAN Temp)

Access/Senior Access Representative- Patient Access Center- FT Day Shift

Senior Customer Service Representative

Senior Customer Success Manager, Enterprise - West

Senior Manager - Customer Service

Senior Client Service Associate- Bel Air Investment Advisors

Access/Senior Access Representative- Patient Access Center- PT Day Shift 24 hours

Senior Customer Success Manager

Senior Customer Success Manager - Enterprise

Sr. Client Success Specialist

Client Service Senior Associate

Senior Customer Success Manager (Scale Business)

Sr Customer Service Representative

Customer Support Lead

Sr. Candy Concierge

Senior Client Engagement Partner

Head of Customer Success

Senior Director, Customer Success (RapidScale)

Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

Sr. Client Service Associate

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