Top 7 Help desk analyst Jobs in Long Island, Ny

Help Desk Analyst
Star Group LP —Woodbury, NY
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
RPG Programmer
Vormittag Associates, Inc. —Ronkonkoma, NY
- $32 - $62 an hour
- 8 hour shift
- Computer science
- Computer Science
- Java
- Health insurance
- Dental insurance
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Jr. Cyber Security Analyst
New York Cancer and Blood Specialists —Port Jefferson Station, NY
- From $65,000 a year
- Full-time
- Hybrid work
- HIPAA
- Office
- Experience equivalent to degree accepted
- Health insurance
- Paid time off
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22h
IT Support Analyst I
Kore Wireless Canada Inc. —Westbury, NY
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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Help Desk Support Technician, Tier II (Onsite, Stamford, CT)
BCS365 —Stamford, CT
- $30.37 - $37.39 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Clinical Systems Analyst - 2
Stamford Health —Stamford, CT
- Full-time
- Computer Science
- System design
- Mid-level
- Free parking
- Health insurance
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IT Systems Analyst
BIG GEYSER INC —Edgewood, NY
- $110,000 - $130,000 a year
- Weekends as needed
- Microsoft Outlook
- ERP systems
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Power Consulting Group, Inc. —New York, NY
This role serves as the *frontline technical support resource*, focused on rapid response, troubleshooting, and maintaining ticket flow, while supporting basic…
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Technician, IT Services
American Airlines —New York, NY
Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training.
$73,000 - $131,000 a year
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Help Desk Analyst

Star Group LP -
Woodbury, NY

Quick Apply

Job Details

Full-time
$28 - $32 an hour

Benefits

Health insurance
Dental insurance
Opportunities for advancement

Qualifications

Customer communication
Internal controls
Microsoft Excel
Microsoft Outlook
Serving clients
PCI
Enterprise software
Professional ethics
IT system monitoring
IT auditing
SOX
High school diploma or GED
SolarWinds
Network monitoring tools
Financial compliance

Full Job Description

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment, Mobile devices, PC and laptops. You must be able to support enterprise applications. In addition to assisting users you need excellent problem solving and listening skills, and excellent communication skills to support the Star Group team members. Primary coverage is first shift with off hours and weekend support on a rotating, scheduled basis. During peak and seasonal periods, additional coverage is needed and team members are expected to be flexible.

Duties and Responsibilities:

Processes requests from the SGP user community: Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in- person requests for assistance from users experience problems with hardware, software, Mobile devices, Jabber, VoIP, networking and other computer related technologies.
Be proactive in resolving issues by working with users, technology team and/or vendors. Partner with the users, technology team and vendors to gather important insights to the issue, report, escalate and resolve problems.
Focuses on customer centricity by achieving first call resolution and assist with root cause analysis
Processes all access requests, user profiles application requests, change request and associated incident tickets and tracking in a timely manner in accordance with SOX & PCI adherence, follow company guidelines, policies and procedures. Tickets are completed in priority order.
Analyzes and resolves PC, Windows Terminal, Mobile devices, printer, fax, cabling, miscellaneous systems and Local Area Network (LAN) and WAN problems. Engage technical support members as needed.
Performs log, profiles, equipment and software audits as required; performs equipment and software inventories as required. Support technology set up for training rooms and conference rooms for classes, meetings, and presentations.
Works with telco carriers calling in data circuit or voice circuit issues. Follows up with carriers as to status of problems until resolved, verifying results with the locations. Works with users on resolving first tier issues with wireless devices, such as iPhones, Androids, iPads, Handheld devices, tablets, etc.
Performs problem trend analysis, so that the team can work proactively to resolve issues before they become chronic or repeater problems. Closes out tickets and notifies users of completion. Confirm with the user that a successful resolution was achieved.
Performs testing with all user related projects such as Multiview, ERP/Energy, LMS, HRIS, Mobile & Web Apps, and other internal applications. Documents results and works as part of implementation team.
Mobile device account management and managing an enterprise mobile account with over 3000 lines
Procurement and fulfillment of hardware requests, purchasing and inventory control.

Requirements:

Demonstrates character, integrity and ethical values.
Adheres to the policies regarding acceptable behavior
Must have working knowledge or familiarity with Microsoft Office, Outlook, Word, Excel, Access, System monitoring tools, Solar Winds, licensing, IT audits, etc.
Understands the impact and importance of Sarbanes-Oxley and internal control; develops appropriate skills for compliance; seeks education on new policies or processes; participates in training awareness programs.
Availability to travel to Star Group sites; approximately 10%.
High School Diploma with a certificate from a 6 to 12 month Information Technology program or related experience with three (3) plus years customer service experience and preferably in a technical environment
2 years of college preferred or technical program with combination of three years of work experience
Excellent written and verbal skills

Benefits:

As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. As we continue to grow, you may find opportunities for advancement to roles of greater responsibility with us.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

Medical coverage (F/T staff)
Dental coverage (F/T staff)
Retirement Savings
Plus more!

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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help desk analyst jobs in long island, ny

Help Desk Analyst

RPG Programmer

Jr. Cyber Security Analyst

IT Support Analyst I

Help Desk Support Technician, Tier II (Onsite, Stamford, CT)

Clinical Systems Analyst - 2

IT Systems Analyst

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