Top 677 it support Jobs in long island city ny

Technical Account Manager – OTT & Sports Streaming
ViewLift —New York, NY
- $45,000 - $55,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
Quick Apply
Medical Equipment Technical Support - Bilingual Korean
Ray America Inc. —Fort Lee, NJ
- $50,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid training
- Health savings account
Quick Apply
Theatre Lighting Technical Support Specialist
City Theatrical, Inc. —Carlstadt, NJ
- $50,000 - $60,000 a year
- Full-time
- Background check
- US work authorization
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
8d
Client Services Engineer (L3)
Griffin Resources —New York, NY
- $75,000 - $90,000 a year
- Monday to Friday
- Google Workspace
- Microsoft Outlook
- 5 years
- 401(k)
Senior IT Specialist
BEAR Cloud —New York, NY
- $85 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- 5 years
Quick Apply
L2 PC Technician (NYC)
DeepTech Inc. —New York, NY
- $75,000 - $82,000 a year
- Email
- Background check
- Google Workspace
- Azure
- Commuter assistance
- AD&D insurance
Quick Apply
IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —New York, NY
- $49,000 - $88,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
Quick Apply
L2 Dual Platform IT Technician (NYC)
DeepTech Inc. —New York, NY
- $80,000 - $90,000 a year
- Email
- Google Workspace
- 11+ years
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
IT User Support Specialist - Japanese bilingual
PASONA N A, INC. —New York, NY
- $72,000 - $76,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
6d
Application Support Technician (Bronx night shift)
Seneca Resources —New York, NY
- $30 an hour
- Overtime
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —New Hyde Park, NY
- $49,000 - $88,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
Quick Apply
Helpdesk Support Analyst
Emmi Dessert USA —Kenilworth, NJ
- $90,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Desktop Support Technician
OPEN DOOR FAMILY MEDICAL CENTERS, INC. —Tarrytown, NY
- $25.64 - $28.21 an hour
- Overtime
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Network Support Technician
Inserso Corporation —New York, NY
- $55,000 - $72,000 a year
- Full-time
- Mid-level
- Travel
- US work authorization
- AD&D insurance
- Paid holidays
Quick Apply
SharePoint Support Specialist
New York City Council —New York, NY
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid training
- Paid holidays
Quick Apply
Onsite Printer Support Specialist
Revolution Technologies, LLC —New York, NY
- $30 - $35 an hour
- Full-time
- Background check
- 5 years
- US work authorization
- Health savings account
- Health insurance
Quick Apply
5h
IT Support Analyst I
Weill Cornell Medicine —New York, NY
- $36.26 - $41.54 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
1d
Help Desk Support Technician II
FORTUNE SOCIETY INC —Long Island City, NY
- $30.22 - $32.97 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
Desktop Support Technician
DEPARTMENT OF FINANCE —Manhattan, NY
- $95,233 - $112,346 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Work from home
- Loan forgiveness
IT Analyst I -Support
United Nations Federal Credit Union —Long Island City, NY
- $82,000 - $92,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level

I want to receive the latest job alert for it support in long island city ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near long island city ny

Technical Account Manager – OTT & Sports Streaming

ViewLift -
New York, NY

Quick Apply

Job Details

Contract
$45,000 - $55,000 a year

Qualifications

Teamwork
Computer Science
Enterprise software
Content management systems
English
Managing clients in a customer support role
Bachelor's degree
SaaS platforms
Customer support
CRM system proficiency
Account management
Ticketing system technical support

Full Job Description

Technical Account Manager - Contract, New York, NY

As a Technical Account Manager, you will be a key point of contact for ViewLift’s valued clients, primarily focusing on our strategic accounts. This dynamic role combines building strong client relationships with providing critical technical support to ensure clients success and satisfaction with ViewLift's product and platform.

Responsibilities

Client Relationship Management: Build and nurture strong, trusted relationships with a portfolio of assigned clients, ensuring their ongoing satisfaction and success with ViewLift’s products.
Proactive Engagement: Implement proactive communication plans to regularly connect with clients, anticipate their needs, and address potential challenges.
Customer Advocacy: Serve as the primary advocate for your assigned clients, understanding their business objectives and ensuring ViewLift's solutions help them achieve their goals.
Technical Assistance: Provide direct technical assistance to customers via phone, email, or Slack for OTT applications, ensuring timely issue resolution.
Troubleshooting & Incident Resolution: Troubleshoot technical issues with applications by analyzing log files, error messages, and user reports. Investigate and resolve incidents following standard operating procedures (SOPs) to identify root causes and implement effective solutions.
Incident and Feature Request Logging, Monitoring and Prioritization: Log and monitor incidents, prioritizing and managing them through to resolution. Track and manage, ensuring proper documentation and coordination with development teams for resolution.
Cross-functional Collaboration: Collaborate closely with internal support teams, development teams, and third-party partners to escalate and resolve complex technical incidents.
Change Management: Participate in change management processes to review and assess proposed changes to OTT applications, ensuring client impact is considered.
Knowledge Base Contribution: Create and update knowledge base articles, FAQs, and troubleshooting guides to empower clients and internal teams.
Process Improvement: Identify and suggest areas for improvement in processes, tools, and systems related to OTT application support, promoting continuous efficiency and use of AI and Automation.
Quality Assurance: Participate in quality assurance activities, including testing new features and verifying fixes before deployment.
Performance Monitoring: Monitor client satisfaction and product usage data for your assigned accounts.

Requirements

Education: Bachelor’s Degree in Computer Science or an equivalent field.
Language Skills: Excellent verbal and written communication skills in English.
Experience: Minimum 2 years of experience in customer support or clients success roles for Enterprise or SaaS-based applications.
Availability: Availability for night shifts, including weekends, holidays, or on-call support.
Tools: Experience with Content management systems and ticketing tools and CRM systems.
Interpersonal Skills: Strong interpersonal and customer service skills in a team-oriented environment.
Technical Understanding: Understanding of streaming devices and products like Roku, FireTV, Apple TV, Samsung/LG TV, etc.
Preferred: Candidates with a background in OTT Support, content management system and SaaS client success are strongly preferred.

About ViewLift

ViewLift is a global leader in digital content distribution, empowering media companies, sports leagues and teams to monetize their content across every screen. Our end-to-end OTT (Over-The-Top) video streaming platform enables clients to launch and grow their businesses with branded native applications on major devices including web, mobile, TV-connected devices, Smart TVs, and gaming consoles.

We provide a comprehensive, purpose-built technology stack that includes robust content management systems (CMS), advanced analytics, personalization engines, and flexible monetization models (AVOD, SVOD, TVOD, and hybrid options). Our clients include Monumental Sports Network, NHL, NBA and MLB teams (including the Vegas Golden Knights, Chicago Bulls, Seattle Mariners and more), Professional Fighters League, LIV Golf, and many others across sports, media, and entertainment.

Job Type: Contract

Pay: $45,000.00 - $55,000.00 per year

Application Question(s):

This role requires working on-site in our Manhattan office (near Penn Station) 4 days per week and the occasional late night or weekend hours for sports events. Are you comfortable with this?

Experience:

Content management systems: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in long island city ny

Technical Account Manager – OTT & Sports Streaming

Medical Equipment Technical Support - Bilingual Korean

Theatre Lighting Technical Support Specialist

Client Services Engineer (L3)

Senior IT Specialist

L2 PC Technician (NYC)

IT Field Service Help Desk Technician

L2 Dual Platform IT Technician (NYC)

IT User Support Specialist - Japanese bilingual

Application Support Technician (Bronx night shift)

IT Field Service Help Desk Technician

Helpdesk Support Analyst

Desktop Support Technician

Network Support Technician

SharePoint Support Specialist

Onsite Printer Support Specialist

IT Support Analyst I

Help Desk Support Technician II

Desktop Support Technician

IT Analyst I -Support

I want to receive the latest job alert for it support in long island city ny

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected