Top 271 Strategic customer success manager Jobs in Longmont, Co

Strategic Customer Success Manager
Alchemer —Louisville, CO
- $100,000 a year
- US work authorization
- Contracts
- Senior level
- Paid holidays
- Health insurance
Procurement Specialist
Lightship —Broomfield, CO
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
Quick Apply
Regional Sales Manager: Central
Something & Nothing —Colorado
- $0.75 per mile
- Weekends as needed
- Remote
- Spanish
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Cell phone reimbursement
Quick Apply
4d
General Manager
Suburban Suites Arvada, CO —Arvada, CO
- $68,000 - $75,000 a year
- Full-time
- Sales
- 3 years
- Hotel
- Paid holidays
- Paid time off
Quick Apply
Customer Success Manager
Professional Security Alliance Inc. —Westminster, CO
- 7 years
- Mid-level
- Bachelor's degree
Quick Apply
Customer Success Manager
Alchemer —Louisville, CO
- $70,000 a year
- Mid-level
- US work authorization
- 2 years
- Paid holidays
- Health insurance
3d
Content & Social Media Strategist
HydraPak —Longmont, CO
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Paid time off
Quick Apply
Supply Chain Manager
Attalon, Inc. —Longmont, CO
- $100,500 - $178,000 a year
- Full-time
- Oracle
- 5 years
- Master's degree
Quick Apply
IT Support Manager I
Sierra Space —Louisville, CO
- $121,714.00 - $167,377.75 a year
- Full-time
- Computer Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Merchandise Manager Digital Marketplace
Crocs —Broomfield, CO
- $90,000 - $100,000 a year
- Hybrid work
- Microsoft Excel
- Marketing
- Merchandising
- AD&D insurance
- Disability insurance
Manufacturing Manager
Spectra Logic —Boulder, CO
- $105,000 - $150,000 a year
- Full-time
- Hybrid work
- Engineering
- Office
- Supervising experience
People & Culture Business Partner
INFICON —Longmont, CO
- $112,000 - $120,000 a year
- Online Application
- 6 years
- Customer service
- Office
- Profit sharing
- Relocation assistance
Quick Apply
Business Operations Associate
AtmosZero —Loveland, CO
- $65,000 - $72,500 a year
- Full-time
- Google Workspace
- Marketing
- Office
Quick Apply
Public Safety Coordinator
Xcel Energy —Henderson, CO
- $73,700 - $104,633 a year
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health savings account
- Paid holidays
Revenue Manager
PGS VEDANTA PVT LTD —Erie, CO
- $82,876.01 - $99,807.66 a year
- Full-time
- Bilingual
- Inventory management
- Data analysis skills
- Health insurance
- Paid time off
Quick Apply
Senior Product Manager
Automox Technologies —Boulder, CO
- Full-time
- Remote
- 5 years
- Writing skills
- Product management
- Commuter assistance
- Dental insurance
Value Consultant
Ashby —Boulder, CO
- $210,000 - $255,000 a year
- Full-time
- Remote
- Team management
- Senior level
General Manager | Denver, CO
TTI, INC. —Westminster, CO
- $120,000 - $200,000 a year
- Clean driving record
- Marketing
- Analysis skills
- Paid jury duty
- Paid parental leave
Client Success Representative I
Workstand —Broomfield, CO
- $20.37 - $24.44 an hour
- Remote
- Organizational skills
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
3d
Product Manager
Alchemer —Louisville, CO
- $138,000 - $148,000 a year
- 5 years
- Bachelor's degree
- Product management
- Paid holidays
- Health insurance
11d

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Strategic Customer Success Manager

Alchemer -
Louisville, CO

Apply Now

Job Details

$100,000 a year

Benefits

Paid holidays
Health insurance
401(k)

Qualifications

Optimizing workflow processes
Managing customer accounts
Customer communication
Sales contract management
Customer relationship building
Web-based survey tools
Client onboarding
Customer retention strategy
Workflow management (operations management method)
Identifying new business opportunities
Automation software
Account development
Business consulting
Qualtrics
Managing clients in a customer support role
Sales presentations
Salesforce Cloud
Data management
Customer engagement
Digital survey tools
Forecasting
Sales management systems proficiency
Data interpretation
Contracts
Data-driven problem-solving
Meeting or exceeding sales goals
Managing projects
Client growth strategy
CRM system proficiency
Root cause analysis

Full Job Description

Who You Are

Be Curious
We ask questions, seek to understand others, and stay curious about the problems we solve. Curiosity fuels creativity and innovation - and helps us build better solutions.

Customer First
We put people at the center of what we do - listening with care, acting with empathy, and going the extra mile to support those we serve. Customer First means understanding the needs of anyone we impact - whether that's a customer, a coworker, or an end user - and doing right by them.

Own the Outcome
We take initiative and do what it takes to deliver results. With resourcefulness and resolve, we overcome obstacles, follow through on our commitments, and hold ourselves accountable - because each of us is empowered to make an impact.

About Alchemer

Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 100 countries, with 50K new surveys created and 5M responses collected every week.

Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer's products and services can be found on our website (www.Alchemer.com).

How You Will Spend Your Days as a Strategic Customer Success Manager:

As a Strategic Customer Success Manager, you will serve as a key strategic advisor, deeply involved in guiding customers to unlock the full potential of our solutions. By fostering long-term partnerships, you will ensure their ongoing success and growth, positioning yourself as a proactive, trusted business partner.

Strategic Customer Partnership: Manage and nurture relationships with a portfolio of 50+ Alchemer customers, serving as their go-to advisor throughout their entire lifecycle - from onboarding to driving measurable value that ensures renewals and expansion.

Renewals Management: Own the renewals process with a proactive approach, guiding customers through contract updates, pricing discussions, and renewal negotiations. Accurately forecast renewal bookings and ensure seamless contract renewals year over year.

Data-Driven Customer Insights: Leverage Salesforce to maintain comprehensive customer data, ensuring insights are available to drive strategic decisions and strengthen customer relationships.

Develop & Share Best Practices: Act as a consultant by identifying opportunities for customers to enhance their use of our platform, sharing best practices and insights that drive adoption, efficiency, and positive business outcomes across their organization.

Trusted Advisor Role: Establish deep, strategic relationships with customers by positioning yourself as a valuable partner who understands their unique needs, challenges, and opportunities. Provide ongoing strategic counsel to ensure sustained value from our solutions.

Maximize Retention & Growth Opportunities: Drive a high customer retention rate by identifying upsell and cross-sell opportunities, collaborating with the sales team to close new business within existing accounts, and expanding the reach of our products.

What You Bring to This Role:

Strategic Experience: 4+ years in a strategic Account Management or Customer Success role, with a demonstrated ability to elevate customer satisfaction, increase adoption, and retain customers over the long term.

Domain Expertise: Strong understanding of CX management or business process automation, with experience leveraging tools like Qualtrics, Medallia, SurveyMonkey, or similar platforms to drive customer success.

Operations & Workflow Acumen: Experience working with operational and workflow optimization tools, especially in environments that involve both internal and external customer feedback systems.

Consultative Approach: Proven ability to act as a trusted advisor to high-value customers, solving complex business problems, identifying root causes, and delivering tailored solutions.

Revenue-Driven Mindset: A track record of consistently meeting or exceeding renewal quotas, along with expertise in driving upsell opportunities and supporting sales efforts within an established customer base.

Project Leadership: Expertise in managing multiple strategic projects simultaneously, with a focus on achieving key outcomes while maintaining exceptional attention to detail.

Compelling Presentation Skills: Ability to deliver high-impact presentations communicating our solutions' value to customers clearly and compellingly.

Embrace growth and change: You thrive in a dynamic environment, where you'll be empowered to help shape processes and initiatives in a fast-growing, evolving organization.

Compensation for this position includes an annual base salary of $100,000, plus an annual commission bonus of an additional $30,000, and participation in the Employee Participation Unit program.

Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and eleven paid company holidays.

Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.

At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.

Apply Now

Refine Your Search

strategic customer success manager jobs in longmont, co

Strategic Customer Success Manager

Procurement Specialist

Regional Sales Manager: Central

General Manager

Customer Success Manager

Customer Success Manager

Content & Social Media Strategist

Supply Chain Manager

IT Support Manager I

Merchandise Manager Digital Marketplace

Manufacturing Manager

People & Culture Business Partner

Business Operations Associate

Public Safety Coordinator

Revenue Manager

Senior Product Manager

Value Consultant

General Manager | Denver, CO

Client Success Representative I

Product Manager

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