Top 38 Customer service manager Jobs in Longmont Co

Manager, Customer Success
Propelus —Boulder, CO
- $110,000 - $130,000 a year
- Full-time
- Remote
- Marketing
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Customer Service Manager - Aerospace
Eaton —Broomfield, CO
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Manager, Customer Service
Circle Graphics + Sensaria —Longmont, CO
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Paid holidays
Supervisor, Customer Operations
Crocs —Broomfield, CO
- $60,000 - $70,000 a year
- Remote
- No experience needed
- Mid-level
- Analysis skills
- AD&D insurance
- Disability insurance
7d
Account Mgr, Customer Service
Circle Graphics + Sensaria —Longmont, CO
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
Product Support Manager, Health
Google —Boulder, CO
- $92,000 - $131,000 a year
- Full-time
- Mid-level
- Office
- SQL
Customer Experience Manager
Justrite Safety Group —Broomfield, CO
- $70,000 - $85,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Disability insurance
Quick Apply
Sr. Director, Client Engagement
Epsilon —Westminster, CO
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Product Support Manager, Google Fi
Google —Boulder, CO
- Full-time
- 5 years
- Local
- Office
3d
Business Service Manager
Gallagher —Broomfield, CO
- $44,000 - $86,000 a year
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Service Manager - State Farm Agent Team Member
Baille Barbour - State Farm Agent —Erie, CO
- $22 - $26 an hour
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Lead
Blue Bear Waste Services —Denver, CO
- $65,000 - $75,000 a year
- Full-time
- 5 years
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
VP - Global Customer Success
Spectralink —Louisville, CO
- Full-time
- Hybrid work
- 11+ years
- Office
- Analysis skills
- Profit sharing
Customer Success Manager
Professional Security Alliance Inc. —Westminster, CO
- 7 years
- Mid-level
- Bachelor's degree
Quick Apply
Customer Service Supervisor - Full Time
Whole Foods Market —Boulder, CO
- $20.50 - $31.50 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Math
- Store discount
- Paid time off
Sales - Service Manager
Prime Plumbing & Heating —Denver, CO
- From $100,000 a year
- Full-time
- Mid-level
- QuickBooks
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Regional Field Support Manager - Diagnostic Imaging
IDEXX —Denver, CO
- $85,000 - $100,000 a year
- Full-time
- Remote
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
Director, Account Management
Choice Digital —Broomfield, CO
- $130,000 - $160,000 a year
- Full-time
- Marketing
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Administrative Support-Lead Customer Service
National Board of Chiropractic Examiners —Greeley, CO
- $25.44 - $30.53 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Health savings account
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Superior, CO
- $19.00 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off

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Manager, Customer Success

Propelus -
Boulder, CO

Apply Now

Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Gym membership
Volunteer time off
Life insurance

Qualifications

Managing customer accounts
Customer communication
Strategic management
Resource allocation (project management tasks)
Customer retention strategy
Managing teams in a customer support role
Marketing
Workflow management (operations management method)
Coaching
Upselling
Process design
Performance Reporting
Data reporting
Account development
Contract management experience in technology
Performance feedback (performance evaluation method)
Training material drafting
Bachelor's degree in business administration
Bachelor's degree in marketing
Team development
Analysis skills
Policy & process development
Bachelor's degree
Team training
SaaS platforms
Mentoring
Leading team collaboration initiatives
Experience with SaaS (as product category for technical sales engineers)
Data-driven problem-solving
Business Administration

Full Job Description

Propelus simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

Job Summary:
The Customer Success Team Manager operates at a strategic level, overseeing a team of CSMs and driving the execution of department-wide initiatives. The Manager develops and implements strategies to improve customer satisfaction, reduce churn, and identify opportunities for expansion. Reporting to the Sr. Director of Customer Success, this position requires strong leadership, analytical skills, and a deep understanding of customer success best practices within the technology industry, while implementing effective processes. This role involves managing CSMs that own high-value accounts and collaborating with cross-functional teams to align customer success strategies with broader business objectives. The Team Manager also plays a critical role in resource allocation and process innovation.

Key Responsibilities include, but are not limited to:

Lead, mentor, and develop a team of Customer Success Professionals, providing coaching, training, and performance feedback to ensure high levels of performance and professional growth.
Support CSMs in executing complex contract renewals, expansions and upsells, collaborating with Sales and other teams as necessary to drive retention and growth.
Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR), leveraging data to identify opportunities for improvement.
Analyze customer health trends and data to proactively mitigate churn risks and identify opportunities for product and service improvements.
Partner with Operations to design and test new workflows for customer segments, optimizing processes and enhancing efficiency.
Align with Sales, Product, and Marketing leadership on account growth strategies and cross-functional initiatives.
Present team performance and customer insights to Director-level leadership, offering strategic recommendations for continuous improvement.
Contribute to the creation and continuous improvement of customer success playbooks, best practices, and training materials.
Manage team resources effectively, ensuring optimal workload distribution, capacity planning, and utilization.

Qualifications & Desired Skills:

Bachelor's degree in Business Administration, Marketing, or a related field.
5+ years of experience in customer success, account management, or a similar role, preferably in a SaaS environment.
2+ years of experience leading and managing a team of customer success professionals.
Proven track record of driving customer retention, growth, and advocacy.
Strong understanding of customer success principles, methodologies, and best practices.
Excellent communication, interpersonal, and presentation skills.
Analytical and problem-solving skills, with the ability to interpret data and insights.
Proficiency in using customer success platforms (e.g., Gainsight, Planhat) and CRM systems (e.g., Hubspot).
Ability to work effectively in a fast-paced, dynamic environment.
Strong leadership skills, with the ability to motivate and inspire a team.

Benefits and Perks for Propelus employees include but are not limited to:

Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie Award Winner in the 2025 Stevie Awards For Great Employers.
Professional development allowance to help you grow in the ways that mean the most to you.
Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

For US Employees:

401K with company matching, as well as financial planning education and resources.
Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.

For LATAM Employees:

Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.
Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.
We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.

Compensation Range: $110K - $130K

Apply Now

Refine Your Search

customer service manager jobs in longmont co

Manager, Customer Success

Customer Service Manager - Aerospace

Manager, Customer Service

Supervisor, Customer Operations

Account Mgr, Customer Service

Product Support Manager, Health

Customer Experience Manager

Sr. Director, Client Engagement

Product Support Manager, Google Fi

Business Service Manager

Customer Service Manager - State Farm Agent Team Member

Customer Experience Lead

VP - Global Customer Success

Customer Success Manager

Customer Service Supervisor - Full Time

Sales - Service Manager

Regional Field Support Manager - Diagnostic Imaging

Director, Account Management

Administrative Support-Lead Customer Service

Customer Service & E-Commerce Supervisor - Full Time

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