Top 33 Call center representative Jobs in Longview Tx

Telephone Customer Service Representative
Austin Bank —Longview, TX
- From $15.14 an hour
- Weekends as needed
- Research
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
12d
HVAC Customer Service Representative
Johnson Controls —Longview, TX
- $30 - $40 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
1d
Customer Care Representative
Pinnacle Propane —Kilgore, TX
- Full-time
- Spanish
- Ability to walk for extended periods
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Customer Care Representative - SEASONAL
Pinnacle Propane —Kilgore, TX
- Overtime
- Spanish
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
11d
Customer Service/Sales Representative
Industrial Electronic Supply, Inc. —Longview, TX
- Email
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Disability insurance
Quick Apply

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Telephone Customer Service Representative

Austin Bank -
Longview, TX

Quick Apply

Job Details

Full-time
From $15.14 an hour
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

KYC
Customer communication
Financial sales
Teamwork
Research
High school diploma or GED
Phone triage

Full Job Description

We are looking for a customer-oriented service representative.

Provides superior customer service, by telephone, for the Bank’s customers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following: Other duties may be assigned.

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.

Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.

Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Takes advantage of appropriate communication channels regarding bank related business matters.

Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.

Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.

Greets customers and provides superior customer service.

Cooperates with fellow workers and supervisors to provide superior customer service to the Bank’s customers and employees.

Provides information to callers about Austin Bank products and services, including but not limited to deposit products, loan products and electronic banking products. Sells or cross-sells as the opportunity arises.

Utilizes definitive questions to accurately and rapidly determine the true needs of the caller and either provides the requested information, resolves the issue or determines the specific employee or department that must be contacted to properly address the customer’s request or issue.

Uses acquired knowledge, product and services guides and other reference materials to assist in properly providing information and services to callers.

Possesses the knowledge, or ability to rapidly acquire such knowledge, to utilize the Bank’s hardware and software systems to access the information or perform the research and/or maintenance to properly service the Bank’s customer base. Uses professionalism, courtesy and tact to work with the Bank’s employees and customers, even potentially irate customers, striving to resolve the immediate issue and ensuring the customer’s confidence in Austin Bank, if at all possible. Maintains confidentiality at all times.

Reports to work regularly and promptly.

Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.

Maintains established department and Bank policies, procedures and objectives and quality assurance.

Apply at https://www.austinbank.com/our-story/careers

Job Type: Full-time

Pay: From $15.14 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

Day shift

Education:

High school or equivalent (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in longview tx

Telephone Customer Service Representative

HVAC Customer Service Representative

Customer Care Representative

Customer Care Representative - SEASONAL

Customer Service/Sales Representative

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