Top 412 Customer success specialist Jobs in Longwood Fl

Customer Success Specialist
DHL eCommerce —Orlando, FL
- $69,525 - $92,700 a year
- Remote
- 5 years
- Ability to lift 50 pounds
- Analysis skills
- Paid parental leave
- Health savings account
1d
Customer Success Specialist
Unusual Machines —Orlando, FL
- $65,000 - $70,000 a year
- Mid-level
- Continuous improvement
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Customer Success Support Coordinator
Miller Cooper —Winter Park, FL
- $60,000 - $65,000 a year
- Weekends as needed
- Remote
- Mid-level
- 3 years
- US work authorization
Quick Apply
Customer Support Specialist
LENSAR, Inc. —Orlando, FL
- Call employer
- Hybrid work
- Surgery
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
14d
Client Relationship Specialist - Lake Nona, FL
Charles Schwab —Winter Park, FL
- $24.47 - $35.05 an hour
- Office
- 1 year
- Communication skills
- Paid parental leave
- Employee stock purchase plan
3d
Community Management Specialist
321 the Agency —Orlando, FL
- $40,000 - $65,000 a year
- 8 hour shift
- Remote
- Marketing
- Research
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Specialist I | Maitland, FL
Employers —Maitland, FL
- $20.50 - $21.50 an hour
- Weekends as needed
- Microsoft Outlook
- High school diploma or GED
- 1 year
- 401(k) matching
Patient Success Specialist
SiteRx —Orlando, FL
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Client Success Specialist
greenpath, inc. —Orlando, FL
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Customer Care Specialist
FIELDS BMW WINTER PARK —Winter Park, FL
- $17 an hour
- Full-time
- Dealership
- Computer literacy
- Computer skills
- Paid training
- Disability insurance
Customer Service Specialist I | Maitland, FL
Employers Insurance Group (EIG) —Maitland, FL
- $20.50 - $21.50 an hour
- Weekends as needed
- Microsoft Outlook
- High school diploma or GED
- 1 year
- 401(k) matching
Quick Apply
Project Manager - Trade Show & Events
Exponents Insta USA Inc —Orlando, FL
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Account Executive
Florida Cancer Specialists & Research Institute —DeLand, FL
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Tuition reimbursement
- 401(k) matching
8d
Bilingual Consumer Lending Sales Specialist - Full Time
Advance America —Apopka, FL
- $16 - $18 an hour
- Overtime
- Background check
- 18 years or older
- Spanish
- Paid parental leave
- Paid holidays
Quick Apply
Outside Sales Specialist
Clements Pest Control —Orlando, FL
- From $865 a week
- Full-time
- Pass drug screening
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
11d
Sr Category Specialist - Electrical/Electronics
Pierce Manufacturing —Orlando, FL
- $92,600 - $154,400 a year
- Full-time
- Microsoft Excel
- 5 years
- Bachelor's degree
8d
Field Project Specialist
GOJO Industries —Orlando, FL
- $43,000 - $59,000 a year
- Online Application
- Mid-level
- Driver's License
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
1d
LSA Specialist/Senior CSR
Seacoast Service Partners NA LLC —Orlando, FL
- Extended hours
- Hybrid work
- Mid-level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
10d
Vacation Specialist (Activations)
Hilton Grand Vacations —Orlando, FL
- Full-time
- Microsoft Outlook
- High school diploma or GED
- 1 year
- Employee stock purchase plan
- Tuition reimbursement
11d
Commercial Property Manager
Real Property Specialists Inc. —Orlando, FL
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
Quick Apply

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Customer Success Specialist

DHL eCommerce -
Orlando, FL

Apply Now

Job Details

$69,525 - $92,700 a year
1 day ago

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Data visualization software proficiency
Salesforce Cloud
Business intelligence tools
Operational risk mitigation
Sales management systems proficiency
CRM system proficiency
Productivity software
Process improvement planning
Business operations
Project stakeholder communication
Cross-functional communication
Stakeholder management

Full Job Description

Job Brief

The Customer Success Specialist serves as the voice of the customer and an expert on the end-to-end package journey, ensuring customer shipments move seamlessly through the DHL eCommerce network and are successfully transferred to final-mile delivery.

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

THIS IS A REMOTE POSITION BASED IN THE ORLANDO, FL AREA. HOURS 2PM-11PM

JOB SUMMARY:
The Customer Success Specialist serves as the voice of the customer and an expert on the end-to-end package journey, ensuring customer shipments move seamlessly through the DHL eCommerce network and are successfully transferred to final-mile delivery partners. Combining customer advocacy, operational expertise, data analysis, and problem-solving, this position owns package hold resolution, un-processable and damaged package management, customer supply fulfillment, and new customer launch monitoring.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Independently evaluate operational, customer, and service risks and determine appropriate corrective actions, escalation strategies, and customer recovery solutions with significant impact on customer experience, service performance, and business outcomes.
Serve as a trusted advisor to Operations and Customer Success leadership by analyzing operational trends, recommending process improvements, and influencing business decisions affecting customer performance and network efficiency.
Serve as the subject matter expert for the end-to-end package journey, from package receipt through final-mile carrier acceptance.
Monitor package movement throughout the network, identify risks and bottlenecks, and drive solutions that prevent customer-impacting service failures.
Own the resolution of shipment holds, package exceptions, un-processable shipments, damaged packages, and other customer-impacting operational issues.
Conduct root cause analysis and partner cross-functionally to implement corrective actions and reduce recurring issues.
Lead post-launch performance reviews for new customers, evaluate operational readiness and onboarding effectiveness, and recommend changes to onboarding processes, operating procedures, and customer implementation plans.
Own supply management strategy for assigned customer portfolios, including demand trend analysis, inventory recommendations, and process improvements to optimize fulfillment performance and reduce operational risk.
Support the resolution of un-processable Dangerous Goods (DG) shipments and other specialized operational exceptions.
Leverage reporting, analytics, and operational observations to identify trends, improve package flow, and enhance customer experience.
Ensure compliance with established policies, procedures, quality standards, and operational requirements through audits and process reviews.
Lead cross-functional process improvement initiatives, evaluate operational effectiveness, develop recommendations, and influence implementation of changes that improve customer experience, operational efficiency, and business results.
Interpret and apply company policies, customer agreements, and operational procedures to unique business situations and recommend exceptions or alternative solutions when appropriate.
Identify emerging customer and operational issues that may materially affect service, cost, compliance, or customer retention and develop corrective action plans.

KEY SUCCESS METRICS:

Reduction in package hold volume and aging.
Improved resolution speed for un-processable and damaged packages.
Successful onboarding performance for new customers.
Increased customer satisfaction and proactive issue prevention.
Identification and implementation of process improvements that enhance package movement and delivery performance.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree required or equivalent experience.
5 years of experience in logistics, customer success, transportation, supply chain, operations, or business process management involving independent decision-making and analysis.
Experience working cross-functionally to resolve operational issues and improve customer outcomes; parcel, e-commerce, transportation, or distribution center experience preferred.

REQUIREMENTS/SKILLS:

Strong knowledge of package processing workflows and the end-to-end package journey.
Proficiency with Microsoft Office, Salesforce, Vantage, Webtrack, Ops Portal, Power BI, and related business systems.
Strong analytical, problem-solving, and critical-thinking skills with the ability to identify root causes and implement solutions.
Excellent organizational, communication, and stakeholder management skills.
Ability to identify operational risks, trends, and process improvement opportunities.
Customer-focused, collaborative, adaptable, and solution-oriented mindset.
Strong customer advocacy mindset, collaboration skills, and the ability to influence stakeholders across multiple functions and organizational levels.
Positive, adaptable, and solution-oriented approach to challenges and change.

PHYSICAL DEMANDS:

Physical demands are consistent with a professional office setting and distribution center environment.
Regular sitting at a workstation for 25-50% of the work shift.
Frequent standing and walking throughout operational facilities.
Ability to walk, bend, push, reach, and lift up to 50 pounds (additional weight may require assistance).
Ability to sit or stand for extended periods.
Ability to review detailed shipment records, reports, and operational documentation.
Noise levels in distribution centers may vary but do not typically require hearing protection.
Temperature conditions in operational facilities may range from cool to warm depending on season and location.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

Competitive Pay
Bonus Programs
Retirement Savings - 401k with company match
Medical, Dental, Vision, Well-being programs
FSA/HSA availability
Tuition Reimbursement
Paid Time Off including vacation and sick time
Company Paid Holidays and Floating Holidays
Paid Parental Leave
Employee Discount Program
Employee Assistance & Work Life Program
Short Term and Long-Term Disability
Life Insurance

Annual Salary:$69,525-$92,700

This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal Opportunity Employer - Veterans/Disability

Apply Now

Refine Your Search

customer success specialist jobs in longwood fl

Customer Success Specialist

Customer Success Specialist

Customer Success Support Coordinator

Customer Support Specialist

Client Relationship Specialist - Lake Nona, FL

Community Management Specialist

Customer Service Specialist I | Maitland, FL

Patient Success Specialist

Client Success Specialist

Customer Care Specialist

Customer Service Specialist I | Maitland, FL

Project Manager - Trade Show & Events

Account Executive

Bilingual Consumer Lending Sales Specialist - Full Time

Outside Sales Specialist

Sr Category Specialist - Electrical/Electronics

Field Project Specialist

LSA Specialist/Senior CSR

Vacation Specialist (Activations)

Commercial Property Manager

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