Top 3 Health advocate Jobs in Lorain Oh

Team Lead, Patient Access
University Hospitals —Rocky River, OH
- $19.40 - $30.34 an hour
- Oracle
- Medical office experience
- Mid-level
1d

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Team Lead, Patient Access
University Hospitals —Rocky River, OH
Effectively work EPIC workques, worklists and inbasket messages. Collects and processes patient payments for visit copays , coinsurance, deductibles and prior…
$19.40 - $30.34 an hour
1d
Senior Patient Access Specialist
Ensemble RCM LLC —Lorain, OH
Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. Each associate will earn a professional certification…
$18.65 - $19.90 an hour

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Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour
Service Excellence Ambassador
OhioHealth —Columbus, OH
Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient's location, condition, and when appropriate,…
4d

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Team Lead, Patient Access

University Hospitals -
Rocky River, OH

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Job Details

$19.40 - $30.34 an hour
1 day ago

Qualifications

Customer relationship building
Oracle
Serving clients
Copy machines
Medical office experience
High school diploma or GED
Fax machines
Productivity software
Epic
Faxing

Full Job Description

A Brief Overview

The Patient Access Team Lead serves as a subject matter expert for Patient Access within their assigned department. This role support the department goals and special initiatives. They serve as an onsite primary resource to help resolve complex patient, scheduling or department concerns. This position may support multiple sites within a department.

What You Will Do

Checking patients in and/or out for medical visits
Answering the phone to address patient inquiries and scheduling appointments. Assists patients with enrolling and utilizing MyChart.
Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
Communicating information and important details to other medical care team
May contact insurance companies regarding coverage, preapprovals, billing and other issues
Collects and processes patient payments for visit copays , coinsurance, deductibles and prior balances.
Assist with completion of various types of paperwork and forms.
Effectively work EPIC workques, worklists and inbasket messages.
Schedules referrals and follow-up visits.
Accurate and timely scanning of documents into EPIC.
Provide additional support and backup functions within the department, and provides cross-coverage as needed.
Advocate for change initiatives.
Helps mentor new hires and takes on special projects/assignments.
Serves as PAS subject matter expert and directly handles medium to high complexity patient, registration and/or scheduling issues.
Ensures department productivity and quality standards are exceeded.
Assists Supervisor/Manager with departmental tasks such as special projects, data collection and tabulation of department reports.
Make recommendations and implement process improvement initiatives.
May be scheduled to work at off-sites.
May function as the department timekeeper and/or time away approver for ambulatory staff

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

High School Equivalent / GED (Required)
Associate's Degree (Preferred)

Work Experience

5+ years of patient/customer service in a hospital, physician practice and medical clinic (Required)

Knowledge, Skills, & Abilities

Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
Notable client service, communication, presentation and relationship building skills. (Required proficiency)
Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
Strong written and verbal communication skills. (Required proficiency)
Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)
Knowledge of Oracle and Soarian. (Required proficiency)

Licenses and Certifications

Certified Healthcare Access Associate (CHAA) (Preferred)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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health advocate jobs in lorain oh

Team Lead, Patient Access

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