Top 4714 Business services supervisor Jobs in Los Angeles, Ca

Supervisor, Contact Center - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $61,800 - $92,700 a year
- Weekends as needed
- Remote
- Hospitality
- Ability to walk for extended periods
- 5 years
- Paid holidays
- Disability insurance
Operations Supervisor
Cedars-Sinai —Culver City, CA
- $70,158.40 - $108,742.40 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- Supervising experience
Program Supervisor
UCLA —Los Angeles, CA
- $67,700 - $134,700 a year
- Weekends as needed
- Hybrid work
- Background check
- 18 years or older
- Microsoft Excel
Administrative Services Manager
Los Angeles Unified School District —Los Angeles, CA
- $128,652 - $159,407 a year
- Online Application
- School experience
- Research
- Office
- Paid holidays
- Health insurance
11d
Security Services Director
J. Paul Getty Trust, The —Los Angeles, CA
- $162,546 - $227,576 a year
- Weekends as needed
- Office
- Apartments
- Senior level
- Paid holidays
- Health insurance
Supervisor, Procurement - IT Procurement
Inland Empire Health Plan —California
- $104,041.60 - $137,841.60 a year
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Supervising experience
- Disability insurance
- Health insurance
Physical Therapist - Valley View Post Acute
Valley View Post Acute —El Monte, CA
- $53 - $58 an hour
- Full-time
- Skilled nursing facility
- Doctoral degree
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Production Planning & Procurement Coordinator
SafeSmart Access —Santa Fe Springs, CA
- $25 - $35 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- 401(k)
Quick Apply
Alternative Payments Program | Payment & Claims Supervisor
Drew Child Development Corporation —Los Angeles, CA
- $70,304.00 - $79,724.74 a year
- Full-time
- Spanish
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Small Business Counselor (Bilingual Korean)
Koreatown Youth & Community Center —Los Angeles, CA
- $26 - $30 an hour
- Weekends as needed
- Background check
- Spanish
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
Technical Service Representative- Western Region
Polynt —Los Angeles, CA
- $90,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Profit sharing
- Health savings account
Quick Apply
Ambulatory RN Clinical Supervisor
Martin Luther King, Jr. Community Hospital —Los Angeles, CA
- $55.63 - $86.23 an hour
- 8 hour shift
- Background check
- Spanish
- Nursing
- Wellness program
- 403(b) matching
Quick Apply
Tax Manager – Public Accounting | $145K–$175K + Hybrid
RC&C CPAs —Covina, CA
- $145,000 - $175,000 a year
- Full-time
- Hybrid work
- Background check
- Management
- CPA
- Travel reimbursement
- Profit sharing
Quick Apply
Legal Administrative Specialist - Litigation
Morgan Lewis —Los Angeles, CA
- $86,825 - $113,131 a year
- Overtime
- Hybrid work
- 7 years
- Microsoft Excel
- Microsoft Outlook
Senior HVAC/Refrigeration Technician
C&L Refrigeration —Los Angeles, CA
- $35 - $60 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
4d
Substance Abuse Clinician (Bilingual)
Koreatown Youth & Community Center —Los Angeles, CA
- $32 - $40 an hour
- Full-time
- Background check
- Spanish
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
7d
Human Resources Specialist
MEXICAN AMERICAN OPPORTUNITY FOUNDATION —Montebello, CA
- $29.00 - $31.57 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid jury duty
- 403(b) matching
Veterinary Technician Supervisor - Bone and Joint
ACCESS Los Angeles —Culver City, CA
- $31 - $42 an hour
- Weekends as needed
- Customer service
- Adults
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
Director of Customer Service
Curacao —Los Angeles, CA
- $75,000.00 - $187,488.48 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Senior HVAC/Refrigeration Technician
C&L Refrigeration —Anaheim, CA
- $35 - $60 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
4d

I want to receive the latest job alert for business services supervisor in los angeles, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business services supervisor jobs near los angeles, ca

Technical Support Representative jobs in Los Angeles, CA

Director Of Customer Service jobs in Los Angeles, CA

Veterinary Technician jobs in Culver City, CA

Program Supervisor jobs in Los Angeles, CA

Director Of Security jobs in Los Angeles, CA

Counselor jobs in Los Angeles, CA

Human Resources Specialist jobs in Montebello, CA

Administrative Services Manager jobs in Los Angeles, CA

Substance Abuse Counselor jobs in Los Angeles, CA

Legal Secretary jobs in Los Angeles, CA

Nursing Supervisor jobs in Los Angeles, CA

Senior HVAC Technician jobs in Los Angeles, CA

Supply Chain Specialist jobs in California

Claims Supervisor jobs in Los Angeles, CA

Production Coordinator jobs in Santa Fe Springs, CA

Technical Support jobs in Minneapolis, MN

Work From Home Technical Support jobs in South Carolina

Technical Support Representative jobs in North Carolina

Technical Support Representative jobs in Buffalo, NY

Technical Support Representative jobs in Roseville, CA

Supervisor, Contact Center - Remote

Harbor Freight Tools USA, Inc. -
Calabasas, CA

Apply Now

Job Details

$61,800 - $92,700 a year

Benefits

Internet reimbursement
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Paid sick time

Qualifications

Computer operation
Writing skills
Equipment troubleshooting
Employee relationship building
Video conferencing software
Computer hardware
Hardware support
Microsoft Teams
Typing
Productivity software

Full Job Description

Our Contact Center Supervisors lead their teams in a remote environment to provide an exceptional customer experience through phone, chat, text, social media, and email communication by providing product support and troubleshooting, parts assistance, website and order support, issue resolution, and general customer support. Our Contact Center Supervisors have excellent verbal and written communication skills and a strong desire to coach and develop teams. They lead by example and demonstrate strong customer service skills. Additionally, our Contact Center Supervisors share responsibilities for monitoring live queue activities and Associate availability and messages during Leader on Duty (LOD) shifts to balance workload, respond to Associate needs, and ensure customers receive timely and effective support.

Duties and Responsibilities

Lead, coach, and develop direct reports
- Build strong rapport with Associates
- Review calls, chats, texts, social media direct messages, and emails weekly to identify coaching opportunities
- Provide ongoing coaching and feedback
- Address performance issues in a timely manner
Build a Championship Team
- Interview candidates and assess talent
- Onboard and assimilate new Associates
- Facilitate progressive development for Associates
- Build high engagement with team
Facilitate Contact Center operations through Leader on Duty (LOD) shifts:
- Monitor live queue activities and Associate availability and take corrective action to balance workload
- Check Associates' adherence to schedules and reach out when gaps are identified
- Update Associate schedules to account for call outs and shifting lunches, breaks, or activities
- Track attendance and address per policy
- Answer Associate questions and provide guidance
- Escalate operational or technology issues with business partners
Use critical thinking and good decision making skills to contribute to operational excellence
- Handle customer escalations with professionalism and find a balance between customer experience and company objectives
- Provide leadership for a particular area of responsibility within the operation and ensure timely execution and follow-up
- Represent the Contact Center in business partner meetings and provide appropriate insight and guidance

Scope

Staff supervision and development: Yes
Decision making:
Makes decisions to resolve customer issues. Empowers Associates to make sound decisions with guidance.
Travel: Up to 5%
Flex Designation: Anywhere

The anticipated salary range for this position is $61,800 – $92,700 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 200 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

Requirements

Education and Experience
Education Requirements

Bachelor’s/Associates Degree preferred or High School

Years of Experience

5+ years’ experience in Customer Service, Retail, or Hospitality experience required

Skills

Intermediate computer skills, including MS Office (Teams, Excel, Word, PowerPoint)
Ability to troubleshoot technology challenges with Associates, including hardware setup and connectivity issues
Excellent verbal and written communication skills
Strong attention to detail and ability to multitask
Availability
Ability to work a flexible schedule, including weekends and holidays
Workspace Requirements:
Contact Center Associates are required to have a space within their home to create a desk setup that includes 2 monitors, a laptop, docking station, mouse, keyboard, and headset. Additionally, Contact Center Associates should maintain a workspace that is:
safe and free from hazards, quiet and suitable to maintain the confidentiality and privacy of company/customer information
free of distractions – Associates should be able to converse with customers in a non-distracting manner. Distractions could include care for dependents and other persons, pets, and noise-generating devices such as tv, phone, radio, etc.
secure for Harbor Freight property
well-lit and ergonomically adequate – HFT has resources available to support any questions/concerns about setting up an ergonomically adequate workstation.
Internet speed of 1GB or greater is required (HFT supports all Contact Center Associates with a monthly internet reimbursement to offset cost of maintaining 1GB speed)

Physical Requirements
Contact Center - General office environment requiring ability to:

Stand, walk, sit for extended periods of time.
Speak and listen to others in person and over the phone and video conferencing.
Use keyboard and read from computer screen and reports.
The ability to lift up to 15 lbs.
Type 40 words per minute.

Safety
Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

About Harbor Freight Tools

We’re a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.

Apply Now

Refine Your Search

business services supervisor jobs in los angeles, ca

Supervisor, Contact Center - Remote

Operations Supervisor

Program Supervisor

Administrative Services Manager

Security Services Director

Supervisor, Procurement - IT Procurement

Physical Therapist - Valley View Post Acute

Production Planning & Procurement Coordinator

Alternative Payments Program | Payment & Claims Supervisor

Small Business Counselor (Bilingual Korean)

Technical Service Representative- Western Region

Ambulatory RN Clinical Supervisor

Tax Manager – Public Accounting | $145K–$175K + Hybrid

Legal Administrative Specialist - Litigation

Senior HVAC/Refrigeration Technician

Substance Abuse Clinician (Bilingual)

Human Resources Specialist

Veterinary Technician Supervisor - Bone and Joint

Director of Customer Service

Senior HVAC/Refrigeration Technician

I want to receive the latest job alert for business services supervisor in los angeles, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected