Top 385 Call center Jobs in Los Angeles, Ca

Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Telemarketers / Appointment Setters- CONTRACT POSITION
Shir Genius Marketing —Sherman Oaks, CA
- $20 - $25 an hour
- Full-time
- In-person
- Entry level
Quick Apply
Bilingual Customer Service Representative
Confidential-Manufacturing —Vernon, CA
- $19 - $21 an hour
- Full-time
- Computer literacy
- Data analysis skills
- English
Quick Apply
Bilingual (Spanish) Call Center Sales Support/Customer Service Representative
Blueprint Inc. —Seal Beach, CA
- Up to $63,500 a year
- Weekends as needed
- Background check
- Spanish
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Call Center Appointment Setters
New Haus Roofing & Construction —Burbank, CA
- $18 - $19 an hour
- Weekends as needed
- In-person
- Entry level
- Opportunities for advancement
Quick Apply
Healthcare Call Representative
Quest Diagnostics —Torrance, CA
- $25 an hour
- Contract
- Hybrid work
- Typing
- Entry level
Quick Apply
Call Center Agent
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $24.68 - $35.29 an hour
- Full-time
- No high school diploma
- Mid-level
- 3 years
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Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)
Phamily —Los Angeles, CA
- $21 an hour
- Part-time
- Remote
- Organizational skills
- Communication skills
- Entry level
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Intake Call Center - Medical
Synergy —Glendale, CA
- $25 - $28 an hour
- Full-time
- Bilingual
- Medical office experience
- HIPAA
- Paid holidays
- Health insurance
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7d
Customer Service Representative (CSR)
Consensus Cloud Solutions —Los Angeles, CA
- $17.87 - $28.85 an hour
- Overtime
- Remote
- Background check
- Ability to sit for extended periods
- 2 years
- Employee stock purchase plan
Dental Call Center Agent (Weekends Required)
Confidential —Gardena, CA
- $18 - $22 an hour
- Weekends as needed
- Spanish
- In-person
- 1 year
Quick Apply
16h
Credit Union Call Center Rep - Experience in a credit union is required!
Addvantage Credit Union Staffing —Glendale, CA
- $22.50 - $23.50 an hour
- Temporary
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
9d
Office Assistant Part-Time
The Moving Guys LLC —Rncho Domingz, CA
- $18 - $23 an hour
- Part-time
- Writing skills
- English
- Office
Quick Apply
Medical Customer Service Representative (Onsite - Brea, Ca)
Meduit —Brea, CA
- $18 - $20 an hour
- Monday to Friday
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health savings account
Quick Apply
1d
Telemarketing Representative
ACTION MARKETING —Torrance, CA
- $18.75 - $26.00 an hour
- Part-time
- Customer service
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Inreach & Intake Specialist (Patient Outreach, Eligibility & Retention)
Visum Solutions Inc —Gardena, CA
- $19 - $21 an hour
- Full-time
- Spanish
- HIPAA
- English
- Paid time off
Quick Apply
Fin Care Specialist I (Customer Service)
Cedars-Sinai —Los Angeles, CA
- $25.57 - $39.63 an hour
- 8 hour shift
- High school diploma or GED
- Fair chance
- Business Administration
- Health insurance
- Dental insurance
Call Center Agent
Kedren Community Health Center Inc —Los Angeles, CA
- $21 - $25 an hour
- Computer literacy
- HIPAA
- Medical terminology
Quick Apply
Call Center Representative
Surib —Los Angeles, CA
- $3,800 - $4,450 a month
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
8d
Workforce Scheduler
Golden Pet Brands —Los Angeles, CA
- $23.08 - $28.05 an hour
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d

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Customer Service Operations Supervisor

Giggle Fiber, LLC
Monrovia, CA

Quick Apply

Job Details

Full-time
$70,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Performance reviews
Customer communication
Microsoft Excel
Operations management
Spreadsheets
English
Frontline customer support management
Team development
Supervising experience
Leading team collaboration initiatives
Telecommunication
Productivity software
Call center management
Team motivation (leadership skill)
Technical Proficiency

Full Job Description

Position: Customer Service Operations Supervisor

About: Giggle Fiber

Giggle Fiber, based in Monrovia, CA, is an Internet Service Provider (ISP) offering high-speed fiber and coax services to residents and businesses in the San Gabriel Valley. Our customers are our top priority, and we are proud of our excellent reviews on Yelp.

This is an onsite, full-time position located at our corporate office in Monrovia, CA. The role offers a base salary plus sales commission and health benefits.

Job Summary:

The Customer Service & Operations Supervisor is responsible for overseeing the customer service experience and operational goals for all Giggle Fiber products and services. You will lead and manage a team of Customer Service Representatives and Lobby Representatives, ensuring our customers receive the highest quality support.

Core Responsibilities:

Lead Customer Service: Oversee the team's exceptional customer service across all platforms, including maintaining an active and positive social media presence, and providing excellent support via telephone, chat and email.
Team Leadership: Supervise, motivate, and assess a team of Customer Service and Lobby Representatives.
Quality Assurance: Monitor and evaluate calls to ensure our quality standards are met. Conduct regular quality coaching sessions with team members to ensure customer interactions are efficient and effective.
Operational Management: Maintain and update call center policies and procedures. Oversee our storefront operations, including processing checks and managing the cash register.
Issue Resolution: Serve as a key liaison to other departments, including Dispatch, NOC, Sales, and Tech Ops, to resolve customer escalations.
Reporting: Process weekly and monthly reports and provide regular updates on team progress and performance to management.
Support Special Projects: Participate in and support various projects and initiatives as assigned by management to advance department and company goals.

Required Qualifications:

Leadership: Proven ability to lead and motivate staff with minimal oversight.
Communication: Excellent written and verbal communication skills in English.
Adaptability: A quick learner who can adapt to a fast-paced and changing business environment.
Technical Skills: Proficient in the Microsoft Office Suite with a high level of expertise in Microsoft Excel.
Problem-Solving: Strong initiative and a sense of urgency to follow through on tasks until completion.

Experience:

5–7 years of experience in a comprehensive call center operation.
2–3 years in a supervisor or manager role.
Experience working in a cable or telecom call center is preferred.
Expanded knowledge of cable or telecom products and services is preferred.
Education: A Bachelor’s degree is preferred, or an equivalent combination of education and experience.

Additional Details:

Job Type: Full-time, Onsite.
Sales and other commissions available.
Schedule: Monday to Friday, with weekend availability as needed.
Location: Monrovia, CA 91016. Reliable commute or plans to relocate are required.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center jobs in los angeles, ca

Customer Service Operations Supervisor

Telemarketers / Appointment Setters- CONTRACT POSITION

Bilingual Customer Service Representative

Bilingual (Spanish) Call Center Sales Support/Customer Service Representative

Call Center Appointment Setters

Healthcare Call Representative

Call Center Agent

Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)

Intake Call Center - Medical

Customer Service Representative (CSR)

Dental Call Center Agent (Weekends Required)

Credit Union Call Center Rep - Experience in a credit union is required!

Office Assistant Part-Time

Medical Customer Service Representative (Onsite - Brea, Ca)

Telemarketing Representative

Inreach & Intake Specialist (Patient Outreach, Eligibility & Retention)

Fin Care Specialist I (Customer Service)

Call Center Agent

Call Center Representative

Workforce Scheduler

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