Service Fulfillment Processor
Los Angeles, CA
POSITION SUMMARY:
Responsible for servicing high risk and time sensitive functions within the Service Fulfilment unit of Central Operations. Fulfill requests within a timely manner while adhering to regulatory and legal requirements associated with legal orders, remote check deposits, new online accounts, back up withholding, Reg. D monitoring, incoming wires, Reg. E claims, listing service deposit operations, and online banking operations. Service help desk tickets, research requests, deposit verifications, IRA administration duties, and various reports related to deposit accounts (escheatment, missing tax identifications, account losses, etc.) The position requires strong organizational skills, good judgment, time management, and a strong commitment to excellent customer service.
RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
Monitoring and processing checks received as a remote deposit, posting incoming wires, managing online banking and remote deposit access and limits, responding to subpoenas, processing holds and remitting funds for garnishments, opening new accounts, servicing online and listing service accounts, processing and researching Reg. E claims, managing inactive account notices and account escheatment, servicing help desk tickets, processing return mail. Will perform one or more of the following functions on a daily basis to comply with bank policy and procedure and Federal and State laws and regulations:
- REG E Disputes/claims-Responsible for responding to and resolving customer electronic fund transfer disputes within the regulatory guidelines
- Process legal requests within required time frames adhering to orders contained within the request
Perform research as required to resolve help desk tickets (provide copies, research)
- Review and reconcile remote deposit transactions, general ledger postings, and hold notices
- Process new account requests and request for account closure, for online and listing service customers
- Register customers for online banking, remote deposit, and related services in compliance with approved risk models and bank policy/procedure
- Prepare escheatment reports, process responses to escheatment letters
- Process deposit related return mail
- Communicate with branch staff, finance department and customers to promote exceptional customer service
- Prepare department reports detailing discrepancies and unresolved errors
- Analyze bank records to provide information, validate transactions or determine sources of transactions
- Perform back up functions during staff shortages
- Perform related and other duties as assigned
MINIMUM QUALIFICATIONS:
- Minimum high school education
- Minimum of five years of banking experience preferably in an operations setting
- Excellent communication skills, both written and oral with peers, supervisors, management and outside vendors
- Proficient in computer skills including Word, Excel, other bank related software
- Comprehension of branch and back office operations as well as policies, regulations, systems, standards and procedures
- Ability to recognize and identify possible fraud and other potential loss situations and notify supervisor
- Ability to perform assigned functions in a multi-state and multi-bank environment
- Ability to arrange and plan duties to meet regulatory and bank deadlines.
The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.
OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Pay Range: $20.50 - $22.50/hourly
