As the Community Manager, you are a team builder and leader who provides support, mentorship and direction to ensure a high level of Employee and Resident Engagement.
You are responsible for meeting the Owner’s asset performance expectations within your assigned Community by achieving revenue growth, occupancy and reputation management goals. You accomplish these goals through leading your team in creating the greatest possible living experience and well-being of all individuals associated with the Community, both team members and residents. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision within your Community.
REPORTS TO: Regional Portfolio Manager
ESSENTIAL JOB DUTIES:
Customer Experience and Leadership:
- Provide leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
- Oversee the day-to-day financial, sales, marketing, maintenance and operations of the Community.
- Promote regular communication and transparency within the Community through daily huddles, regular team and one-on-one meetings.
- Manage Move-In and Move-Out experience provided by the Community and the overall resident engagement.
- Promote and uphold company values, employee promise, policies, and initiatives.
- Efficiently handle resident requests and concerns.
- Focus on identifying the challenges early and use these as an opportunity to develop the team and take corrective measures as necessary.
- Empower employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent challenges in the future.
- Select, hire, train, coach and provide feedback to the team to deliver Service Excellence.
- Own the employee experience, drive employee satisfaction and elevate team behaviors.
- Establish a learning culture and maintain a strong connection of the community team to GHP.
- Provide reinforcing and developmental feedback to direct reports on a regular and timely manner.
- Perform comprehensive annual reviews of all direct reports, and ensure all staff reporting into your region are receiving adequate reviews. Create personal goals for individuals.
Sales and Marketing:
- Monitor and drive rental activity including traffic, move-ins, move-outs, closing ratios and notices to ensure financial performance requirements for assigned Community are being met.
- Demonstrate understanding and knowledge of the competitive property markets and ensure Leasing Team is up to date on opportunities and areas of focus.
- Regularly conduct market analysis and develop leasing and pricing strategy accordingly.
- Manage all Marketing activities within budgetary guidelines to maintain and exceed occupancy requirements.
- Manage all Reputation Management activities including Yelp, Apartment Rating, Facebook, Instagram and other social platforms to meet the GHP expectations.
- Develop and oversee an on-going resident retention program, including resident events.
- Create an outreach and networking strategy to generate leads within the local market.
Financial Performance:
- Maintain fiscal oversight and responsibility for YOY revenue growth, income maximization and expense control for the Community.
- Manage rent collection, through delinquency management and taking preventative steps to reduce evictions and write-offs.
- Ensure that resident notices are delivered within established guidelines and are in compliance with related Fair Housing law.
- Proactively monitor Community performance and create action plans to address opportunities and demonstrate positive trends.
- Participate in the development of budget reporting and projected annual variances from budget.
- Participate in the preparation of annual operating and capital expense budgets for approval.
- Oversee completion of payables/receivables and other accounting activities, including accounting month-end.
- Collaborate with Corporate Collections team on collection efforts.
- Review and approve vendor invoices ensuring these are inspected for vendor delivered services, confirmation of negotiated price and budget compliance.
- Work closely with the Accounting team on month-end activities to ensure financials are accurate and accounting activities have been completed by the Community.
Operations:
- Conduct daily walks to ensure compliance in all facets of the Community performance to ensure that the property consistently meets GHP standards, including curb appeal, cleanliness, asset preservation, state of repair, safety and security standards.
- Conduct weekly/monthly property walks with Regional Managers and Regional Maintenance Managers to ensure Community compliance with the GHP standards.
- Regularly audit property onsite files to ensure proper resident qualification and screening processes are being followed in accordance with company policy and procedure.
- Act as final approval for resident Lease Agreement and escalate the case to the Corporate team, if necessary.
- Manage compliance with Fair Housing laws and regulations through regular team communication and training.
- Manage compliance with OSHA standards on a daily basis.
QUALIFICATIONS
CORE COMPETENCIES:
- Customer-Centric – Put the customer, both internal and external, at the heart of everything.
- Leadership - Has an ability to inspire and lead others to goal achievement through day to day interaction.
- Analytical - Regularly makes decisions and solved problems by analyzing information and evaluating results to choose the best solution and solve problems.
- Business and Financial Acumen - Must be able to synthesis complex financial information and interpret financial results.
- Communication - Communicates with Supervisors, Peers, or Subordinates providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Conflict Resolution - Has an ability to remain calm during difficult situations, resolve conflicts and negotiate with others handling complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
- Organization and Project Management - Organizes, plans, and prioritizes work.
- Discretion and Independent Judgment – Regularly exercises discretion and independent judgment in the day-to-day management and operation of the Community.
PROFESSIONAL REQUIREMENTS:
- 1-3 years managing a resident apartment community of 200+ units experience as a Community Manager and/or Property Manager within a 150-200+ unit community with 1-year experience as Leasing Manager or similar sales and marketing role within Property Management.
- 1 year experience with financial budget development for the community.
- 1-3 years’ experience using industry software such as Pop Card, Yardi or equivalent Property Management software, Resident Screening Software and intermediate level user of business applications such as MS Office (Word, Excel, Powerpoint).
- Associates Degree in Business Administration and/or ARM or CPM certification required. Bachelors’ Degree or higher preferred.
- 2-3 years’ experience managing a team of 6 or more team members.
- Strong working knowledge Fair Housing requirements.
PHYSICAL REQUIREMENTS:
- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
- Constantly operates computer and other office machinery.
- Constantly positions self to bend, stoop, reach, lift.
- Occasionally lift/move/carry up to 25lbs with/without assistance.
- Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
- Constantly works in outdoor weather conditions.
COGNITIVE OR MENTAL REQUIREMENTS:
- Reading;
- Writing;
- Strong math skills;
- Ability to communicate clearly;
- Ability to deal with complex issues;
- Attention to detail; and
- Ability to prepare financial and related reports.
ELIGIBILITY REQUIREMENTS:
- Must have unrestricted work authorization to work in the United States; and
- Must be willing to submit to a background investigation.
**The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned**
Salary Range: $70,304-$72,100. per year, DOE.
Eligible for: Commissions, Bonuses, and Wardrobe Allowance.
2X2 Unit included.
Benefits:
- 100% Employee coverage options for Medical, Dental, Vision.
- 401(k) plan with employer match
- Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
- Employee Assistance program
- Tuition Assistance
- Dependent Care and Medical Flexible Spending Accounts
- Life & AD&D Insurance
- Pet Insurance
- Employee Exclusive Discounts
- Lucrative referral bonus program
Pay: $70,304.00 - $72,100.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- How many years of experience do you have as a Community/Property Manager?
- Do you have experience using Yardi Voyager?
Work Location: In person
